Lots of issues on my FP2 OTA3, help plz

jsnjhn · 3 Jan 2018, 17:44

As much as I love Ubuntu Touch, I have way too many issues to be able to appreciate it and use it as my primary device.

If someone could help me fix some of them I would really appriciate it.

Phone is really hot on the top part of the back. When running or even just while charging.
My battery goes from fully charged to dead in 2-3 hours. (Maybe related to the fact that it is heating?)
I can't download things from the browser, it always say (Network error 301 protocol blob)
Camera app not working, the display stay black (it is the older fp2 camera module).
Gallery app not working, the display stay white with the charging wheel turning forever. I tried uninstalling both apps and redownloading but it is the same.
Notes won't save.

I am a beginner/basic user so maybe there's some things I am not during right. Anyways, thnks for your time and help!

twinkybot · 3 Jan 2018, 17:43

Hi, I also have the FP2 but not the issues you describe.
I installed UT via the ubports installer from a linux machine with sudo rights. Before that I made sure to have the latest FP OpenOS installed.

twinkybot · 3 Jan 2018, 17:44

@jsnjhn the download issue is known and hopefully will be tackled soon. Although I only have this with files in Nextcloud.

guru · 3 Jan 2018, 18:11

The two issues mentioned on top of the list (temperature of the device and fast battery drain) let me think in some run-away process in the phone, consuming all processor time and converting battery energy in heat.

Try installing the terminal-app, start it and issue the command 'top'. Then issue the command 'i' (only the letter without the apostrophes) which will make top not showing idle processes. If you (as you say a new user) can not interpret what you see, try capture the screen (best in landscape mode) and post it here.

The command 'top' will end when you type the letter 'q' (q like quit)

jsnjhn · 4 Jan 2018, 15:58

@twinkybot
Thanks for answering my call!
I installed UT through the ubports installer on my MacOS as I don't have the skills yet to operate linux. The installation went smoothly, prior to installing UT I had the latest Android update.

My download issue comes with all kind of files, images, contact, calendar files...

jsnjhn · 4 Jan 2018, 16:23

@guru

Thanks for helping me out! Hope I did that right, here's what it shows:

guru · 4 Jan 2018, 18:00

Have you issued the 'i' command in top? It toggles away the idle processes. When I do this, i have only 10-15 proc running, you have lots more on the screen.

And your system is only 49.3% idle (mine around 95%). This explains why it runs hot and the battery drain.

jsnjhn · 1 Apr 2018, 18:25

@guru
I tried it again with the command i as I am not quite sure what it is suppose to look like, here's what I got:

This is while being on airplaine mode, no data and wifi.
Is there a way or command I can execute to idle more my system?

guru · 4 Jan 2018, 19:13

@jsnjhn said in Lots of issues on my FP2 OTA3, help plz:

@guru
I tried it again with the command i as I am not quite sure what it is suppose to look like, here's what I got:

This is while being on airplaine mode, no data and wifi.
Is there a way or command I can execute to idle more my system?

Now we have the culprit: it is the process 'mediascanner-service'. Do you have somewhere, for example on the SD card, lots of files? If so, create in the directory a file named '.nomedia' (don't ignore the leading dot in the name) and then mediascanner will ignore this directory and all dirs below.

jsnjhn · 4 Jan 2018, 19:58

@guru
I turned off my phone and took the SD card out as I don't really need it. The internal storage of the phone is almost empty I'll try it today see how the battery performs and I'll get back at you. Thanks a lot

guru · 1 Apr 2018, 20:57

@jsnjhn said in Lots of issues on my FP2 OTA3, help plz:

@guru
I turned off my phone and took the SD card out as I don't really need it. The internal storage of the phone is almost empty I'll try it today see how the battery performs and I'll get back at you. Thanks a lot

You can check in the terminal app with

ps ax | grep mediascan

if the mediascanner- service running again.

jsnjhn · 5 Jan 2018, 11:12

@guru
Taking out the SD card as solved not only the heating and battery drain but it also enabled Gallery and the Camera app to work!

Thanks so much for helping me out!! I can now fully enjoy Fp2-UT as my primary device.