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Teleport: Images not being send if attached to messages

Scheduled Pinned Locked Moved Volla Phone 22
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    • W Offline
      wgarcia
      last edited by 20 Nov 2023, 10:03

      In the UT Telegram client Teleport, I cannot send images right now on the Volla Phone 22.

      I see the attached image in Teleports, but the other party does not receive it. I cannot see it either in my own account if I open a client in the computer desktop or an Android device. I can send images from these two clients.

      I opened an issue one month ago:

      https://gitlab.com/ubports/development/apps/teleports/-/issues

      Anybody else seeing this issue?

      Z M 2 Replies Last reply 20 Nov 2023, 10:39 Reply Quote 1
      • Z Offline
        zubozrout @wgarcia
        last edited by 20 Nov 2023, 10:39

        @wgarcia That is very weird as it works just fine on my end. Also, if you can see the photo in the Teleports client then it suggests this is not a generic system content hub issue.

        Are you able to get a screenshot of when you are about to send it and how it looks once you send it and then some logs perhaps? That might be helpful to help debug this..

        As for logs, probably the Logviewer app from the OpenStore will help (that is also the preferable option as with that you can share the logs with ease), or you can try to find the Teleports service name e.g. here, if you've recently launched Teleports (I am sure there is a better way):

        journalctl --user -u lomiri-full-greeter | grep lomiri-app-launch--application-click--teleports
        

        and then get the Teleport's logs:
        (in my case as follows, but the id will likely be different on your end):

        journalctl --user -u lomiri-app-launch--application-click--teleports.ubports_teleports_1.18.230916001203--
        

        Thanks!

        1 Reply Last reply Reply Quote 0
        • B Offline
          Bolly
          last edited by 20 Nov 2023, 18:25

          Same problem on VollaPhone 22 OTA-2

          2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
          2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

          2020-Now : PinePhone Braveheart & CE UBports
          2020-Now (Family/Daily use): Vollaphone Xenial
          2022-Now (Family/Daily use): Vollaphone 22 Focal

          D 1 Reply Last reply 20 Nov 2023, 18:40 Reply Quote 1
          • D Offline
            DPITTI @Bolly
            last edited by 20 Nov 2023, 18:40

            It is best to use web apps for images. There are several solutions in Appstor.

            1 Reply Last reply Reply Quote 0
            • M Offline
              MV @wgarcia
              last edited by MV 4 Aug 2024, 12:07 8 Apr 2024, 12:06

              @wgarcia
              A friend has the same problem with Teleport on her Vollaphone22 with Xenial.
              Despite it seems that attachment of image (from the gallery) and the the sending is ok, no images are received.

              MV
              BQ Aquaris E5 HD Ubuntu Edition
              Volla22 Dual Boot: VollaOS - Ubuntu Touch

              B 1 Reply Last reply 9 Apr 2024, 06:57 Reply Quote 0
              • B Offline
                Bolly @MV
                last edited by 9 Apr 2024, 06:57

                Hello @MV,

                You can try sending them as a file or try this version of Teleports which fixes the problem.
                https://gitlab.com/ubports/development/apps/teleports/-/issues/308#note_1778248915

                2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
                2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

                2020-Now : PinePhone Braveheart & CE UBports
                2020-Now (Family/Daily use): Vollaphone Xenial
                2022-Now (Family/Daily use): Vollaphone 22 Focal

                1 Reply Last reply Reply Quote 0
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