@Ignorance Also I know it might be obvious but make sure the phone is awake and the lock screen iron whatever is not in operation, that always gives me the unmountable message. Sometimes unto 4 messages on screen at the sometime as the laptop tries to connect.

Thanks all for looking into my problem. I think you are all correct it does seem to be the micro usb port on the phone. I have eliminated all other cable issues and computer usb connectors by flashing a table to UBports. I have ordered a new phone usb board which I hope will fix the hardware problem. I feel a little less Ignorant now!

[image: 1504988904064-screenshot20170909_174335300-resized.png] these are the information i get from my phone