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    UBports Shop

    Scheduled Pinned Locked Moved General
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      • CiberSheepC Offline
        CiberSheep
        last edited by

        Ouh, I'll pass your message to someone that can check this.
        Sorry for the inconvenient

        Another planet, another time, another universe!

        ? 1 Reply Last reply Reply Quote 0
        • ? Offline
          A Former User @CiberSheep
          last edited by

          @CiberSheep : Hi, would it be possible to provide a shop@... mailadress? So issue processing might be faster.
          Thanks

          1 Reply Last reply Reply Quote 0
          • E Offline
            epierre @kcir
            last edited by

            @kcir

            Sorry about the delay for the order you have placed at UBports. We had some delay to get the stock level in place. Next week we hope to have all items available and shipment will be done.

            Again our apologies for the delay.

            Kind regards,
            UBports team.

            K 2 Replies Last reply Reply Quote 0
            • K Offline
              kcir @epierre
              last edited by

              @epierre OK no problem, just wanted to make sure you got the order because I got an error at the end of the transaction and I didn't receive an email with the details. Just the paypal payment notification. Thanks!

              1 Reply Last reply Reply Quote 0
              • K Offline
                kcir @epierre
                last edited by

                @epierre almost 3 months later and nothing, is this normal? 😕 who I can contact about this?

                N LakotaubpL 2 Replies Last reply Reply Quote 0
                • N Offline
                  nogoogle @kcir
                  last edited by

                  @kcir No, this is not normal. Same issue, sales@ubports.com way to slow to respond (> 1 month in my case). Not sure what the problem is but I would expect a faster response if e.g. a client's credit card was charged after a web site crash when no order was placed.

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                  • LakotaubpL Offline
                    Lakotaubp @kcir
                    last edited by

                    @kcir Could I please ask that you send an email to sales@ubports.com stating what has happenend and let me know when you have done so. In the mean time I will pass this on as well. I can only apologise that your issue has taken so long to be dealt with.

                    1 Reply Last reply Reply Quote 0
                    • commisdeC Offline
                      commisde @kcir
                      last edited by

                      @kcir did you get a response yet?

                      Nexus 4

                      LakotaubpL 1 Reply Last reply Reply Quote 0
                      • LakotaubpL Offline
                        Lakotaubp @commisde
                        last edited by

                        @commisde All I can report is that no further issues have been brought to my attention. If they continue to be a problem please let us know.

                        commisdeC 1 Reply Last reply Reply Quote 0
                        • commisdeC Offline
                          commisde @Lakotaubp
                          last edited by commisde

                          @lakotaubp hereby i let you know, that you received an email by info@ubports.com edit: no offence, i guess you received the email edit2: you meaning you as a representative of ubports.com

                          Nexus 4

                          LakotaubpL 2 Replies Last reply Reply Quote 0
                          • LakotaubpL Offline
                            Lakotaubp @commisde
                            last edited by

                            @commisde ok so you have still not had an answer? Please PM me the details when sent, contents and so on and I will look into it.

                            1 Reply Last reply Reply Quote 0
                            • LakotaubpL Offline
                              Lakotaubp @commisde
                              last edited by

                              @commisde Have you tried sales@ubports.com

                              commisdeC 1 Reply Last reply Reply Quote 0
                              • commisdeC Offline
                                commisde @Lakotaubp
                                last edited by

                                @lakotaubp no, only info@ubports.com

                                Nexus 4

                                LakotaubpL 1 Reply Last reply Reply Quote 0
                                • LakotaubpL Offline
                                  Lakotaubp @commisde
                                  last edited by

                                  @commisde Please try the sales one and let me know how it goes.

                                  1 Reply Last reply Reply Quote 0
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