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    UBports Shop

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      • ? Offline
        A Former User @CiberSheep
        last edited by

        @CiberSheep : Hi, would it be possible to provide a shop@... mailadress? So issue processing might be faster.
        Thanks

        1 Reply Last reply Reply Quote 0
        • E Offline
          epierre @kcir
          last edited by

          @kcir

          Sorry about the delay for the order you have placed at UBports. We had some delay to get the stock level in place. Next week we hope to have all items available and shipment will be done.

          Again our apologies for the delay.

          Kind regards,
          UBports team.

          K 2 Replies Last reply Reply Quote 0
          • K Offline
            kcir @epierre
            last edited by

            @epierre OK no problem, just wanted to make sure you got the order because I got an error at the end of the transaction and I didn't receive an email with the details. Just the paypal payment notification. Thanks!

            1 Reply Last reply Reply Quote 0
            • K Offline
              kcir @epierre
              last edited by

              @epierre almost 3 months later and nothing, is this normal? 😕 who I can contact about this?

              N LakotaubpL 2 Replies Last reply Reply Quote 0
              • N Offline
                nogoogle @kcir
                last edited by

                @kcir No, this is not normal. Same issue, sales@ubports.com way to slow to respond (> 1 month in my case). Not sure what the problem is but I would expect a faster response if e.g. a client's credit card was charged after a web site crash when no order was placed.

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                • LakotaubpL Offline
                  Lakotaubp @kcir
                  last edited by

                  @kcir Could I please ask that you send an email to sales@ubports.com stating what has happenend and let me know when you have done so. In the mean time I will pass this on as well. I can only apologise that your issue has taken so long to be dealt with.

                  1 Reply Last reply Reply Quote 0
                  • commisdeC Offline
                    commisde @kcir
                    last edited by

                    @kcir did you get a response yet?

                    Nexus 4

                    LakotaubpL 1 Reply Last reply Reply Quote 0
                    • LakotaubpL Offline
                      Lakotaubp @commisde
                      last edited by

                      @commisde All I can report is that no further issues have been brought to my attention. If they continue to be a problem please let us know.

                      commisdeC 1 Reply Last reply Reply Quote 0
                      • commisdeC Offline
                        commisde @Lakotaubp
                        last edited by commisde

                        @lakotaubp hereby i let you know, that you received an email by info@ubports.com edit: no offence, i guess you received the email edit2: you meaning you as a representative of ubports.com

                        Nexus 4

                        LakotaubpL 2 Replies Last reply Reply Quote 0
                        • LakotaubpL Offline
                          Lakotaubp @commisde
                          last edited by

                          @commisde ok so you have still not had an answer? Please PM me the details when sent, contents and so on and I will look into it.

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                          • LakotaubpL Offline
                            Lakotaubp @commisde
                            last edited by

                            @commisde Have you tried sales@ubports.com

                            commisdeC 1 Reply Last reply Reply Quote 0
                            • commisdeC Offline
                              commisde @Lakotaubp
                              last edited by

                              @lakotaubp no, only info@ubports.com

                              Nexus 4

                              LakotaubpL 1 Reply Last reply Reply Quote 0
                              • LakotaubpL Offline
                                Lakotaubp @commisde
                                last edited by

                                @commisde Please try the sales one and let me know how it goes.

                                1 Reply Last reply Reply Quote 0
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