MMS Issue with My Volla Phone X

cbiglione

Hello All,

I am new on this forum. I have a Volla Phone X and not able to send/receive MMS.
I tried to configure APN in several ways I have found on internet without success.
I am on SFR mobile in France.

Is someone can confirm it is possible to send/receive MMS with Volla Phone X and SFR

Thanks for your help.

Keneda

@cbiglione
Try to pull out SIM, erase APN, shut down phone, put SIM back, start phone.
SFR APN should be there automatically, maybe you'll have to select some, though.

I don't have your phone but on my old MX4 when I got SFR I had no problem with APN created by SIM.

cbiglione

@Keneda
Thanks Keneda for your reply, I tried what you said without success. Actually I have been able to send 3 MMS but in all other cases MMS have not been sent. Therefore, settings seems to be correct and I don't understand what can explain that sometimes it works and sometimes not ! Before sending/receiveing I checked that phone is in 3G/4G.
Thanks again.
Christophe.

domubpkm

@cbiglione xenial or focal ? which chanel ?

wally

Salut Christophe,
I've got no experience with Volla, but since you've seen it work, but not consistently, I'll mention that you can easily restart nuntium, which handles MMS. My MMS goes wonky once in a while, with a wheel spinning indefinitely if I try to send a photo, and no sign of incoming MMS messages whatsoever, and restarting nuntium fixes it.
Open Terminal and type
"initctl --user restart nuntium"
That's it.

Note also that I think for most people group messages never do work reliably. But broadcast messages, and sending and receiving photos, videos and contacts seems to generally be possible.
And if things keep failing to work properly, you could look into setting separate APNs for MMS and for Internet. That seems to be necessary with certain phones, I'm not sure about Volla.

I'm sure others can offer more specific help with Volla.

lduboeuf

@cbiglione is your wifi On ?. Because MMS doesn't work with wifi On

Keneda

@lduboeuf said in MMS Issue with My Volla Phone X:

MMS doesn't work with wifi On

Any device, xenial or focal?

lduboeuf

@Keneda said in MMS Issue with My Volla Phone X:

@lduboeuf said in MMS Issue with My Volla Phone X:

MMS doesn't work with wifi On

Any device, xenial or focal?

For me it has never worked for my BQ4.5 N5 XperiaX and P3a experience

cbiglione

@wally Bonjour Wally,
Thanks for your reply. I tried initctl and after relaunching it works one time and not anymore
APN are already separated for MMS and Internet
Still searching...

cbiglione

@lduboeuf Hello and thanks for the reply
Wifi is off with cellular data and APN on wirh option 2G 3G 4G on... MMS not working with these settings that looks correct !

lduboeuf

@cbiglione said in MMS Issue with My Volla Phone X:

@lduboeuf Hello and thanks for the reply
Wifi is off with cellular data and APN on wirh option 2G 3G 4G on... MMS not working with these settings that looks correct !

Can you try just to enable the MMS APN to see if it works ?
Btw if you can share your APN settings ?

cbiglione

@lduboeuf, Hello and thanks for your help.
My settings are :
MMS
Name : MMS SFR
APN Name : mmssfr
Proxy : 10.151.0.1
Port proxy : 8080
No username and pwd
No wifi with 4G and cellular data on
Thanks again.

lduboeuf

@cbiglione said in MMS Issue with My Volla Phone X:

@lduboeuf, Hello and thanks for your help.
My settings are :
MMS
Name : MMS SFR
APN Name : mmssfr
Proxy : 10.151.0.1
Port proxy : 8080
No username and pwd
No wifi with 4G and cellular data on
Thanks again.

I don't see where you found that configuration, https://assistance.sfr.fr/tel-mobile/utilisation-param/parametrer-apn-sfr-mobile.html does not have the same configs:
apn name: "sl2sfr" and MSC : http://mms1

Keneda

@lduboeuf said in MMS Issue with My Volla Phone X:

I don't see where you found that configuration

It is on the same page you give, but it's for non 4G smartphones ^^

Cas 2 : J'ai un mobile Android non compatible 4G 

Informations à renseigner pour l'APN MMS 

Nom : MMS SFR
APN : mmssfr
MMSC : http://mms1
Proxy MMS : 10.151.0.1
Port MMS : 8080
MCC : 208
MNC : 10
Type d’APN : mms

lduboeuf

@Keneda indeed
But i guess Volla phone is 4G capable

cbiglione

@lduboeuf
Hello,
Yes it is 4G capable. However, I tried both config with 4G and lower and still not working ! I am so bored...

cbiglione

@lduboeuf
1 last thing I have no MCC and MNC settins in my config parameters.
Thanks again.

lduboeuf

@cbiglione
yes, no need for that settings.
Well i have no idea, maybe a volla specific issue ?. Did you already ask there ?.

lduboeuf

@lduboeuf said in MMS Issue with My Volla Phone X:

@cbiglione
yes, no need for that settings.
Well i have no idea, maybe a volla specific issue ?. Did you already ask there ?.

just last check, i guess you enabled the APN ( green in check box ) , nuntium log might help ( beware, sensitive data there )