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    Mobile Data Not Working

    Scheduled Pinned Locked Moved Unsolved Support
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      • A Offline
        Aloys @Keneda
        last edited by Aloys

        Hi,
        I have the same problem of mobile data not working.
        I have a FP3+ with UT20.04 (OTA3 stable).
        I switch from operator (in France, from Sosh to BouygesTelecom). With the previous operator (Sosh), mobile data were working without issue.
        When I receive my new SIM card, I installed it in slot SIM1 and move the old SIM from previous operator in SIM2. From that time mobile data were not working either on SIM1 neither on SIM2 (during a few days the two operators were operational for the transition). I try to switch mobile data from sim1 to sim2 several times in APN settings, but it never works.
        When my previous operator stops, I remove the old SIM card.
        But now with one sim card, it also does not work! Phone calls ans SMS works. I notice that symbol L is not display in the top bar, it is displayed only in the SIM1 field next to operator name.
        note: the battery drain was significantly higher than usual, it drops in one day.
        I try:

        • to reboot,

        • to move sim card from slot1 to 2, reboot, and switch back again,

        • and also to reset APN settings several times

        • check APN settings from operator (found here https://www.assistance.bouyguestelecom.fr/s/forum/question/0D5080000BUOq8yCQD/comment-paramétrer-lapn-de-mon-téléphone-

          Nom = Bouygues Telecom
          APN = mmsbouygtel.com
          Proxy = non défini
          Port = non défini
          Nom d’utilisateur = non défini
          Mot de passe = non défini
          Serveur = non défini
          MMSC = http://mms.bouyguestelecom.fr/mms/wapenc
          Proxy MMS = 62.201.129.226
          Port MMS = 8080
          MCC = 208
          MNC = 20
          Type d’authentification = PAP
          Type d’APN = default,supl,mms
          Protocole APN = IPv4 (ne pas choisir IPv6)
          Protocole d’itinérance APN = IPv4 (ne pas choisir IPv6)
          Support = non défini
          Type d’opérateur du réseau virtuel mobile = aucun

        It is correct (except that from the line MCC above, these are not parameters we can find in UT)

        @Keneda how do you delete APN settings when you have no SIM card? in that case, the cellular menu is empty, it only says "no sim card".

        So now I don't know what to do!
        Thanks if you have an idea

        KenedaK 1 Reply Last reply Reply Quote 0
        • KenedaK Offline
          Keneda @Aloys
          last edited by

          @Aloys said in Mobile Data Not Working:

          how do you delete APN settings when you have no SIM card? in that case, the cellular menu is empty, it only says "no sim card".

          Try with SIM in then, reset all APN, power off, power on.

          2015-2023 : Meizu MX4 ☠️⚰️✝️
          2023-2024 : Nexus 5 ☠️⚰️✝️
          2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
          🇲🇫🇬🇧

          A 1 Reply Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp
            last edited by

            Can you try just setting the data part of the apn up and see what happens, no mms settings.

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              Aloys @Keneda
              last edited by

              Thanks @Keneda , I did it but it is still not working.

              1 Reply Last reply Reply Quote 0
              • A Offline
                Aloys @Lakotaubp
                last edited by

                Thank you @Lakotaubp , I set only internet (no MMS), but no change still not working, even after a reboot.

                D 1 Reply Last reply Reply Quote 0
                • D Offline
                  domubpkm @Aloys
                  last edited by

                  @Aloys Now i'm on focal on my Volla and all goes well with one APN for internet + MMS on SIM 1.

                  Before on Xenial, i used two different apn's on SIM 1 :

                  For Internet :
                  Name :Bouygues MMS
                  apn name : mmsbouygtel.com

                  For MMS :
                  Name : Bouygues MMS
                  apn name ; ebouygtel.com
                  MMSC : http://mms.bouyguestelecom.fr/mms/wapenc
                  Proxy : 62.201.129.226
                  Proxy port : 8080

                  You can make tests on SIM 1 and SIM2 because i don't know / use your phone.

                  A 1 Reply Last reply Reply Quote 0
                  • A Offline
                    Aloys @domubpkm
                    last edited by

                    Thanks @domubpkm , I try on sim1 and sim2 but nothing change!

                    I try my sim card on my old FP2, and mobile data works directly without any change in parameters.
                    I then check that I have same parameters between FP2 and FP3. And it does not work on FP3.

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      Aloys @Aloys
                      last edited by

                      I update to dev channel on 20.04, version 261. But no success, still no mobile data!

                      D 1 Reply Last reply Reply Quote 0
                      • D Offline
                        domubpkm @Aloys
                        last edited by

                        @Aloys When I installed xenial UT on my Volla a long time ago, I didn't have internet. The problem was this:
                        https://github.com/ubports/ubuntu-touch/issues/1657
                        This is just for information or food for thought.

                        A 1 Reply Last reply Reply Quote 0
                        • A Offline
                          Aloys @domubpkm
                          last edited by

                          Thanks @domubpkm
                          I have a look at it. It brings me to get information from ofono on my FP3+:

                          phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./list-contexts
                          [ /ril_0 ]
                              [ /ril_0/context1 ]
                                  Name = Bouygues Telecom
                                  Active = 0
                                  Preferred = 1
                                  Type = internet
                                  Protocol = ip
                                  AccessPointName = mmsbouygtel.com
                                  Username =
                                  Password =
                                  AuthenticationMethod = any
                                  MessageProxy = 62.201.129.226:8080
                                  MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                  Settings = { }
                                  IPv6.Settings = { }
                          
                              [ /ril_0/context2 ]
                                  Name = MMS
                                  Active = 0
                                  Preferred = 0
                                  Type = mms
                                  Protocol = ip
                                  AccessPointName =
                                  Username =
                                  Password =
                                  AuthenticationMethod = any
                                  MessageProxy =
                                  MessageCenter =
                                  Settings = { }
                                  IPv6.Settings = { }
                          
                              [ /ril_0/context3 ]
                                  Name = IMS
                                  Active = 0
                                  Preferred = 0
                                  Type = ims
                                  Protocol = ip
                                  AccessPointName =
                                  Username =
                                  Password =
                                  AuthenticationMethod = any
                                  Settings = { }
                                  IPv6.Settings = { }
                          
                          [ /ril_1 ]
                          

                          then the same on my old FP2 with same sim card, and with mobile data working correctly:

                          phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./list-contexts
                          [ /ril_1 ]
                          [ /ril_0 ]
                              [ /ril_0/context1 ]
                                  Settings = { Gateway=100.89.218.180 Method=static DomainNameServers=62.201.129.202,62.201.129.201, ProxyPort=8080 Interface=rmnet0 Proxy=62.201.129.226 Address=100.89.218.179 Netmask=255.255.255.0 }
                                  Name = Bouygues Telecom
                                  Preferred = 1
                                  Type = internet
                                  Username =
                                  Password =
                                  Protocol = ip
                                  AuthenticationMethod = chap
                                  AccessPointName = mmsbouygtel.com
                                  MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                  IPv6.Settings = { }
                                  MessageProxy = 62.201.129.226:8080
                                  Active = 1
                          
                              [ /ril_0/context2 ]
                                  Settings = { }
                                  Name = Bouygues MMS
                                  Preferred = 0
                                  Type = internet
                                  Username =
                                  Password =
                                  Protocol = ip
                                  AuthenticationMethod = chap
                                  AccessPointName = mmsbouygtel.com
                                  MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                  IPv6.Settings = { }
                                  MessageProxy = 62.201.129.226:8080
                                  Active = 0
                          

                          I have no competencies on ofono, but I see a difference which seems to me abnormal:
                          For [ /ril_0/context1 ] on FP3 and FP2, it corresponds to the APN setting I have configured and activated, but Active = 0 on FP3 and Active = 1 on FP2. And another difference is that Settings is empty in FP3 and filled in FP2.

                          Thanks of lot if someone has an idea of what to do, for example is there an ofono script (in /usr/share/ofono/script) with which I could try a re-initialization or configuration?

                          1 Reply Last reply Reply Quote 0
                          • RedXXIIIR Offline
                            RedXXIII
                            last edited by

                            I had the same issue some weeks ago with my FP3+ on stable Focal with Free operator in France.

                            I suddenly lose data connection without any event or explanation. Before that it was perfect. After, data was available for about 30 sec after reboot and then get lost. I tried so much things I can t remember. Maybe some of you may remeber that period in the French Telegram group...

                            I reset the apn, did reboots on diverses manners, changed sim slot, changed sim card, wipe phone to reinstall various images (xenial, focal, stable, dev...), switch back to android (data worked!) and back to UT (no data again!), tried a ton of stuff in the terminal thanks to support from the French community, etc. Nothing ever worked for me!

                            After about 1 month I remembered some advice from the Fairphone tutorial. When you reinstall Android, you have to do it without a sim card in your phone. I never did that to install Android or UT and never had a pb.

                            But that time I did reinstall Android without a sim card on the phone, then put the sim and tested data connection, and then reinstall UT without the sim and... That time it worked! So that might be the solution for you also.

                            Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                            1 Reply Last reply Reply Quote 0
                            • RedXXIIIR Offline
                              RedXXIII
                              last edited by

                              Here is the link for Fairphones. I think it is pretty clear but if you have questions I can help you from my experience.

                              https://support.fairphone.com/hc/en-us/articles/18896094650513

                              Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                              A 1 Reply Last reply Reply Quote 0
                              • LakotaubpL Lakotaubp moved this topic from Support on
                              • A Offline
                                Aloys @RedXXIII
                                last edited by

                                Thank you @RedXXIII , I will try as you propose to reinstall Android (without sim card) and then UT.

                                A 1 Reply Last reply Reply Quote 0
                                • A Offline
                                  Aloys @Aloys
                                  last edited by Aloys

                                  Before re-installing Android and UT, I did a few test by launching some scripts in /usr/share/ofono/scripts:

                                  • disable-gprs
                                  • enable-gprs

                                  then

                                  • disable-modem
                                  • enable-modem

                                  But it did not bring back the mobile data !

                                  When I enable mobile data, I often notice but not always, that network icon (use for wifi) was flickering between three dots and empty. After the scripts disable-gprs/enable-gprs, the tree dots appears a longer time, I take a snapshot:
                                  screenshot20231125_221420989.png

                                  D RedXXIIIR 2 Replies Last reply Reply Quote 0
                                  • D Offline
                                    domubpkm @Aloys
                                    last edited by

                                    @Aloys did you checked if cellular data work for 2G/3G only ?
                                    screenshot20231125_231443785.png

                                    A 1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      Aloys @domubpkm
                                      last edited by

                                      @domubpkm , yes I try also with 2G/3G, it does not work.

                                      1 Reply Last reply Reply Quote 0
                                      • CiberSheepC CiberSheep moved this topic from 20.04 Focal Fossa on
                                      • RedXXIIIR Offline
                                        RedXXIII @Aloys
                                        last edited by

                                        @Aloys it was the same for me. Is anyone knowing why the icon says 4g on the menu but no connection at the top bar?

                                        Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                                        A 1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          Aloys @RedXXIII
                                          last edited by Aloys

                                          News!!!

                                          Since on my old FP2 (16.04 OTA 25), mobile data were running perfectly, I reinstall 16.04 OTA 25) on my FP3+ (which was with 20.04 OTA 3) and mobile data are working!

                                          So I think we can suspect a regression in 20.04.

                                          so try to find the scenario:

                                          • I was with my FP3+ on 16.04 OTA 25 and french operator "Sosh" (SIM1): mobile data OK
                                          • I switch to 20.04 OTA 2, then 3: mobile data ok
                                          • I change operator to "Bouygues Telecom" (switch "Sosh" in SIM2 and put "BouyguesTelecom" in SIM1): mobile data KO on both SIM1 or SIM2.
                                          • then I had only "Bouygues Telecom" in SIM1, and I never succeed to make running mobile data
                                          • finally switch back to 16.04 OTA 25 -> mobile data comes back.
                                          A 1 Reply Last reply Reply Quote 0
                                          • A Offline
                                            Aloys @Aloys
                                            last edited by Aloys

                                            Then on FP3+, I switched to 20.04 stable channel and upgraded. I have now OTA 3 and mobile data are working. I see that I have the exact same APN settings than with 1604 OTA25.

                                            So the problem is with default apn settings when reseting them, they are:

                                            • OK on 16.04
                                            • KO on 20.04

                                            Problem solved for internet, I need to enter manually the APN settings.

                                            I will give the details of the settings in a next post.

                                            A 1 Reply Last reply Reply Quote 0
                                            • A Offline
                                              Aloys @Aloys
                                              last edited by Aloys

                                              The NOT working APN settings, which are given by reinit of settings, in 20.04 OTA 3:
                                              NotWorking_APN_settings_resized.png

                                              The working APN settings, which are given by reinit of settings, in 16.04 OTA 25:
                                              Working_APN_settings_resized.png
                                              In 20.04OTA3, I erase the two default not working settings, and create two new ones equal to the ones of OTA 25. I reboot the phone and enable mobile data, it works!

                                              Problem solved for internet!
                                              not yet for MMS! probably APN settings are incorrect, I would need to set MCC, MNC, APN type as it was previously mentionned here: https://forums.ubports.com/topic/5615/how-do-you-set-the-apn-settings-for-mcc-mnc-and-apn-type?_=1701009468487 but this post does not help so much.

                                              How can we manage these settings MCC, MNC, APN type within UT?

                                              D 1 Reply Last reply Reply Quote 0
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