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    after update to 24.04-1.3 calling is not possible anymore

    Scheduled Pinned Locked Moved Unsolved Xiaomi Poco X3 NFC
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    • B Offline
      bunt7
      last edited by

      After I updated to 24.04-1.3 I can call people and they hear me, but I can't hear them.

      Also since a long time I nearly never hear the free line signal when I call somebody, neather the engaged tone.

      I would be happy to get support.

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      • G Offline
        gpatel-fr @bunt7
        last edited by

        @bunt7

        fear not, the cavalry is coming ! that's the good news.

        The bad news is that I'm not the cavalry. No support from me, sorry.

        What I can do is to remark that you are as far as I know the only one reporting this problem, so giving some bits of information about your phone would be a good thing.

        If you want to revert your phone to a previous state (but still 24.04-1.x), that's possible, take a look at this post

        As of your second problem that you are citing with 'since a long time', it's something that is seen since VoLTE support was introduced. It depends on the phone network provider but when your cellular service has this problem, all versions of Ubuntu Touch had it indeed.
        There is some work done just currently to solve it, but it's not here yet.

        B 2 Replies Last reply Reply Quote 0
        • B Offline
          bunt7 @gpatel-fr
          last edited by

          @gpatel-fr of course, I forget to name it. Is a Xiaomi POCCO X3 NFC

          1 Reply Last reply Reply Quote 0
          • B Offline
            bunt7 @gpatel-fr
            last edited by

            @gpatel-fr anyway thanks for your lines and good to know, that the problems with tones is frequently.

            B 1 Reply Last reply Reply Quote 0
            • KenedaK Keneda moved this topic from Support
            • B Offline
              bunt7 @bunt7
              last edited by

              Now I tried some thinks out. After I switched to only 2G calling work properly. But I cant use the internet anymore.
              Bevor the update I used always 2/3/4/5 G, and both were possible, calling and internet.

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              • G Offline
                gpatel-fr @bunt7
                last edited by

                @bunt7

                I think that your device is here:

                https://gitlab.com/ubports/porting/community-ports/android10/xiaomi-poco-x3

                try to return your phone to 1.2 using the link I provided.

                A direct return should be possible using sudo system-image-cli -b 2 -m 3

                Before doing it take note of the kernel version with uname -a

                After downgrade check if your phone works correctly, if not it's not a regression it's a random coincidence then post again here so we can investigate further.

                If yes (the problem is fixed in 1.2), it's indeed a regression of 1.3, then use again uname -a, if the output is NOT the same the problem may be in the kernel that was recompiled, so create an issue in the kernel subrepository, if the output is the same better create an issue in the other subrepository.

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                • B Offline
                  bunt7
                  last edited by

                  I tryed today trevert my phone to a previous state, but it din'nt work.
                  Tomorrow I will try again and tell if I sugseed.
                  Thanks a lot for your support!

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                  • G Offline
                    gpatel-fr @bunt7
                    last edited by

                    @bunt7

                    Since I found this trick in one week I have used it about 10 times without problem, I'd be interested in more details on what you tried and what happened.

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                    • B Offline
                      bunt7 @gpatel-fr
                      last edited by

                      @gpatel-fr I pased: "sudo system-image-cli --switch 24.04-1.x/arm64/android9plus/stable" but nothing happend

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                      • G Offline
                        gpatel-fr @bunt7
                        last edited by

                        @bunt7 said:

                        nothing happend

                        yes, the syntax you used asks to use 24.04-1.x and you are already using it, so it's rather logical that nothing happens.

                        What I said in my thread is that to downgrade you have to use a more specific syntax and I gave you this syntax in my previous post:

                        sudo system-image-cli -b 2 -m 3
                        

                        that is asking the upgrade system to use the build number 2 for the current version - if you are on 24.04-1.3 your current build number is 4 as reported by sudo system-image-cli --list-channels.

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                        • B Offline
                          bunt7 @gpatel-fr
                          last edited by

                          @gpatel-fr Ok, thanks, it worked. Now it is 24.04-1.2

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                          • B Offline
                            bunt7 @gpatel-fr
                            last edited by

                            @gpatel-fr When I would upgrate to 1.3, will the problem come again? And if yes, in a long terme it would be practicel, to have the newest software.

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                            • G Offline
                              gpatel-fr @bunt7
                              last edited by

                              @bunt7 said:

                              When I would upgrate to 1.3, will the problem come again?

                              Well, has the problem been solved by downgrading ? If yes, give some attention to what I posted before on creating an issue on GitLab to actually provide information to the port maintainer so maybe some investigation and hopefully correction could be done for a future 1.4 release.

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                              • B Offline
                                bunt7 @gpatel-fr
                                last edited by

                                @gpatel-fr Yes, like I wrote before, now it works.
                                Thanks for the info with Gitlab!

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                                • B Offline
                                  bunt7 @bunt7
                                  last edited by

                                  Hallo gpael-fr again,
                                  I was to fast with "now it works with 24.04-1.2".
                                  I can call people, but people can only sometimes call me and sometimes it won´t work.
                                  For me it is a bit of an disaster, because I loose jobs with not being reachable

                                  pparentP 1 Reply Last reply Reply Quote 0
                                  • pparentP Offline
                                    pparent @bunt7
                                    last edited by

                                    @bunt7

                                    Did you try to disable VoLTE in the setings?

                                    (Cellular > Operator > VoLTE)

                                    pparentP 1 Reply Last reply Reply Quote 0
                                    • pparentP Offline
                                      pparent @pparent
                                      last edited by

                                      It also happens to me from time to time that people get directly to my answering machine, and I don't get the call. Usually I don't consider that as a big problem for myself as I can always call back. But it's true that since switching to VoLTE calls reliability has decreased.

                                      I think it would be very useful to open a bug report here:

                                      https://gitlab.com/groups/ubports/porting/community-ports/android10/xiaomi-poco-x3/-/work_items

                                      G 1 Reply Last reply Reply Quote 0
                                      • G Offline
                                        gpatel-fr @pparent
                                        last edited by

                                        @pparent

                                        since VoLTE is basically voice over data, could this have a relationship to the losses of data connectivity that you report also ?

                                        pparentP 1 Reply Last reply Reply Quote 0
                                        • pparentP Offline
                                          pparent @gpatel-fr
                                          last edited by

                                          @gpatel-fr

                                          Well yes maybe, but I also osberve that when restarting the modem the VoLTE connexion often does not re-establish properly while the Internet data connexion works fine after restarting the modem.

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