Dekko 2 not showing email content

herr-b · 20 Jun 2020, 09:58

I installed UT on my bq Aquaris E4.5 Ubuntu Edition as I noticed that it does not depend any more on Canonical. One of the important apps for me on the phone is email but again I found only Dekko 2 for this purpose. But I can't read emails because the content of the messages is not displayed! When I open a message it shows just an empty page with only the header information displayed or it crashes. Are there any other email apps available? Web apps are not my thing as I want to have emails also offline. Anybody knows how to solve this crash/blank page problem?

arubislander · 20 Jun 2020, 11:07

Hi,

Sorry to hear about your issues with Dekko 2. To help us help you, could you provide the following information:

What update channel are you on?
What version of the OS (check in setting under device info)?
What version of Dekko2 (Check in Open Store)?

Lakotaubp · 20 Jun 2020, 11:40

@herr-b Try this https://forums.ubports.com/topic/3429/problems-with-incoming-emails-in-dekko2?_=1592630016868 there are also other dekko2 posts on the forum if nothing there.

herr-b · 20 Jun 2020, 12:19

I am on update channel stable
My OS is 16.04 (OTA-12), UBPorts-Image-Teil 20200507-19245
Dekko 2 Version is 0.2.3 from 13.05.20

I enabled logging and dekkod.log shows (this time it crashed when opening an email):
[2936] Juni 20 14:08:24 [Warning] void QCopClient::connectToServer() QLocalSocket::ServerNotFoundError "QLocalSocket::connectToServer: Invalid name"
[2936] Juni 20 14:08:24 [Debug] MessageServer ctor begin
[2936] Juni 20 14:08:24 [Debug] opening database
[2936] Juni 20 14:08:24 [Debug] Registering service: "pop3" for account: 1
[2936] Juni 20 14:08:24 [Debug] Registering service: "smtp" for account: 1

Sending and receiving mails is working, but I can't read the emails, as the text section is just blank when opening the mail (when dekko is not crashing when opening the mail).

hummlbach · 20 Jun 2020, 22:34

hi @herr-b, can you please clean the cache and setup the account again and try again? If the problem persists, please provide also the log of the app itself (~/.cache/upstart/application-click-dekko2.dekkoproject_dekko_0.2.3.log)

herr-b · 21 Jun 2020, 20:07

hi @hummlbach, I didn't find how to clean the cache, so I deleted the folder .cache/dekko2.dekkoproject but it did not work. I uninstalled dekko2 and deleted also the folder .config/dekko2.dekkoproject and after several intents dekko worked again. Now the text emails show content again, this is ok, but messages with pictures are completely empty, no text, no picture.

In the file .config/dekko2.dekkoproject/dekkod.conf I changed [FileLog], [StdStreamlog] and [Syslog] to Enabled=1 but I have no file called application-click-dekko2.dekkoproject_dekko_0.2.3.log in the .cache/upstart folder.

hummlbach · 21 Jun 2020, 20:22

The logging you've enabled is the one for dekkos background process. The actual app log (for the "foreground process") does not need to be enabled explicitly. No clue, why you have no log file... (But I think one or two other mentioned the same phenomenon (no app log)...)

Have you allowed remote content in settings->email->privacy? Actually you should see at least some text and dekko should ask you whether you want to load remote content this time exceptionally (in an area on the top)... But lets see whether the behavior changes, once the setting is changed.

htc_tattoo · 22 Jun 2020, 05:49

I have this problem for a very long time just with one mail account. I think it is a pop server.
The other account is working fine (google imap).
I can't see the mail-content on the pop account since upgrade to 16.04 i think, but due to changing the phone several times i'm not sure.
Reinstalling or making everything from scratch does not work, i always thought i used a wrong setting.
Could it be an issue with pop servers?

Lakotaubp · 22 Jun 2020, 05:57

@htc_tattoo Can you change to your email providers imap settings I did this for one of mine and it works ok for me. Might be a work around as could never get setting right on pop.

hummlbach · 22 Jun 2020, 07:07

Yes POP is known to be broken: https://gitlab.com/dekkan/dekko/-/issues/39. (But the symptoms seem to be a bit different than described here?!?)

herr-b · 22 Jun 2020, 11:16

The workaround with IMAP seems to work! Thanks for the hint. My behaviour is described in the above linked issue https://gitlab.com/dekkan/dekko/-/issues/39
by user JassMan23:

On mine, it always downloads the header info but no messages. I remember that it did download the full emails when I first started using Dekko 18 months ago, but thereafter only downloaded the headers. This may or may not be same as brief description above.

Keneda · 22 Jun 2020, 11:24

@herr-b
IMAP is better than pop anyway, as it doen't delete mails on servers when importing on devices, unless you choose to delete.

herr-b · 22 Jun 2020, 11:40

I always used POP on all my devices and never deleted files automatically on the server. I do this manually on the server once in a while. I thought IMAP is connected permanently to the mailbox and as I have limited data package on my phone I want to use the minimum data amount as possible.