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VollaPhone fingerprint not available after using developer mode

Scheduled Pinned Locked Moved Solved Support
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    • J Offline
      jojumaxx
      last edited by 24 Jan 2021, 17:33

      Hi,

      I used the developer mode and on that screen there's an option which let's you change the method for authentication (PIN, passphrase,...). In German it's "Sicherheit nach dem Entsperren". Translated it must be something like "security after unlocking".

      I set this to PIN. Now I am not able to reactivate the fingerprint option. It's disabled and I can't find a way reenable it...

      Does somebody have any suggestions?

      Thank you!

      Happily running Ubuntu Touch:

      • BQ Aquaris E5 HD (Retired)
      • BQ Aquaris M10 HD (Retired)
      • Meizu MX4 Pro (Retired)
      • Meizu Pro 5 (Retired)
      • PinePhone UBPorts Edition
      • Volla Phone
      • Volla Phone X
      J 1 Reply Last reply 24 Jan 2021, 18:55 Reply Quote 0
      • J Offline
        jojumaxx @jojumaxx
        last edited by 24 Jan 2021, 18:55

        @jojumaxx Seems like the phone "forgot" about the fingerprints that have been saved at that time. So I couldn't choose the fingerprint option, since "there were" no fingerprints.

        I deleted them all and created new ones and after that the fingerprint option was enabled again. It seems to work normal again.

        Happily running Ubuntu Touch:

        • BQ Aquaris E5 HD (Retired)
        • BQ Aquaris M10 HD (Retired)
        • Meizu MX4 Pro (Retired)
        • Meizu Pro 5 (Retired)
        • PinePhone UBPorts Edition
        • Volla Phone
        • Volla Phone X
        K 1 Reply Last reply 26 Jan 2021, 03:00 Reply Quote 1
        • K Offline
          Keneda @jojumaxx
          last edited by 26 Jan 2021, 03:00

          @jojumaxx
          That's an issue you can report to volla with the workeround you found.

          2015-2023 : Meizu MX4 ☠️⚰️✝️
          2023-2024 : Nexus 5 ☠️⚰️✝️
          2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
          🇲🇫🇬🇧

          J 1 Reply Last reply 27 Jan 2021, 19:56 Reply Quote 0
          • J Offline
            jojumaxx @Keneda
            last edited by 27 Jan 2021, 19:56

            @keneda I will do so 👍

            Happily running Ubuntu Touch:

            • BQ Aquaris E5 HD (Retired)
            • BQ Aquaris M10 HD (Retired)
            • Meizu MX4 Pro (Retired)
            • Meizu Pro 5 (Retired)
            • PinePhone UBPorts Edition
            • Volla Phone
            • Volla Phone X
            S 1 Reply Last reply 27 Jan 2021, 20:32 Reply Quote 0
            • S Offline
              stanwood @jojumaxx
              last edited by 27 Jan 2021, 20:32

              @jojumaxx Here's the link to the Vollaphone on UT issues:
              https://github.com/HelloVolla/ubuntu-touch-beta-tests/issues

              I didn't find any specific open issue relative to fingerprint, so I guess you can indeed create a new issue.

              Redmi Note 9S Stable
              If God has a computer, it must be a GNU/Linux

              1 Reply Last reply Reply Quote 0
              • J Offline
                jojumaxx
                last edited by jojumaxx 29 Jan 2021, 11:36

                @stanwood Thanks for the link.

                I reported it here.

                Happily running Ubuntu Touch:

                • BQ Aquaris E5 HD (Retired)
                • BQ Aquaris M10 HD (Retired)
                • Meizu MX4 Pro (Retired)
                • Meizu Pro 5 (Retired)
                • PinePhone UBPorts Edition
                • Volla Phone
                • Volla Phone X
                1 Reply Last reply Reply Quote 0
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