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    bq Aquaris M10 update gone wrong

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      • TomRausnerT Offline
        TomRausner
        last edited by

        Hi.
        I've got a serious problem; last time I updated something went haywire and I ended up with a tablet that wouldn't start up. It shows the white screen carying the text; "Powered by Ubuntu" but never get to boot the OS. Only thing there after is a dead black screen. How do I resurrect my good old pal? I've tried the installer from my desktop PC running Ubuntu but it will not work. Any hints to how to procede ?

        KenedaK 1 Reply Last reply Reply Quote 0
        • K Offline
          kugiigi
          last edited by

          Do you know which channel you are on?
          or maybe try reflashing with a different channel.

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          • LakotaubpL Offline
            Lakotaubp
            last edited by

            If you can get it into bootloader/fastboot do as @kugiigi said and reflash using the installer. If you where on devel there was a problem with one update last week but that's I can think of.

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            • KenedaK Offline
              Keneda @TomRausner
              last edited by

              @tomrausner said in bq Aquaris M10 update gone wrong:

              I've tried the installer from my desktop PC running Ubuntu but it will not work.

              What is the problem, what error does it return?
              The more info you give, the more relevant help you have.

              2015-2023 : Meizu MX4 ☠️⚰️✝️
              2023-2024 : Nexus 5 ☠️⚰️✝️
              2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
              🇲🇫🇬🇧

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              • TomRausnerT Offline
                TomRausner
                last edited by

                Hi I've given you all the information I can. I only get to the mentioned black screen. Installer can't reach it and I can't get in contact thru my desktop computer running Groovy Gorilla. It doesn't react to button pushes in any combination I've tried. Bottom line; it seems kinda bricked when it should jump to the activation of the OS. Is it possible to manipulate the initial fase in any way?

                K 1 Reply Last reply Reply Quote 0
                • K Offline
                  kugiigi @TomRausner
                  last edited by

                  @tomrausner Can you confirm if you are on devel channel? Your issue sounds very similar to recent issue on devel. Try going to fastboot mode and connect to your PC and try to reflash. If you setup SSH, you can try to connect to it and update via apt.

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                  • TomRausnerT Offline
                    TomRausner
                    last edited by

                    Hi.
                    Sorry, yes I was on devel channel. How do I get into fastboot mode, as things stand?

                    K 1 Reply Last reply Reply Quote 0
                    • K Offline
                      kugiigi @TomRausner
                      last edited by

                      @tomrausner I'm not sure but it's usually pressing Volume Up + Power button for some time while it's off.

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                      • TomRausnerT Offline
                        TomRausner
                        last edited by

                        Hi.
                        Thanks a bunch. I pushed power+vol up but then the tablet started rebooting over and over. Finally I got it stopped and kicked it into fastboot mode. Third time the installer found the device and now the problem seems solved... Thanks again all of you 😉

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