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Microphone not working in calls? Dv:837 Pinephone

Scheduled Pinned Locked Moved Solved PinePhone
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    • D Offline
      DocTrucker
      last edited by 14 Feb 2022, 18:29

      People on the other end of calls can't hear me. Can't see any microphone sensitiviy settings in setup. One person reported hearing a slight buzz.

      1 Reply Last reply Reply Quote 0
      • K Keneda moved this topic from Support on 14 Feb 2022, 18:54
      • D Offline
        DocTrucker
        last edited by DocTrucker 14 Feb 2022, 19:05

        Just to clarify it has worked in the past, but I couldn't tell you when as I don't take many calls on this phone.

        It was definately working in 818, but not sure when it failed between there and around 833.

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        • B Offline
          Bolly
          last edited by 15 Feb 2022, 08:23

          Can you try RC channel?

          2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
          2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

          2020-Now : PinePhone Braveheart & CE UBports
          2020-Now (Family/Daily use): Vollaphone Xenial
          2022-Now (Family/Daily use): Vollaphone 22 Focal

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          • I Offline
            Ian
            last edited by 15 Feb 2022, 08:28

            Have you installed uVolMan from the OpenStore? If so look at the second setting down from the top of the screen.

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            • D Offline
              DocTrucker
              last edited by 15 Feb 2022, 11:00

              Will check both & report. Thanks.

              D 1 Reply Last reply 15 Feb 2022, 11:02 Reply Quote 0
              • D Offline
                DocTrucker @DocTrucker
                last edited by 15 Feb 2022, 11:02

                Installed uVolMan, mic volume was correctly at 100%. Try to dtop back to rc channel now.

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                • D Offline
                  DocTrucker
                  last edited by 15 Feb 2022, 12:50

                  Ok looks like it might be a pinephone issue rather than Ubuntu touch. Dropped back to RC Version 23 and forced a reinstall on all apps.

                  I've an application called recorder that is firing two error messages: "Failed to connect to stream: Access denied" and "Internal data stream error." both followed by "(Reset your settings will fix this.)". Resetting the settings in the application does not fix it.

                  Thoughtit may have been something todo with the privacy switch but this was in the on position, and changing it while the phone was powered up didn't seem to raise any notifications on the screen. The recorder app raised the same error with the mic switch in the off position. I've never used these switches before.

                  D 1 Reply Last reply 15 Feb 2022, 19:39 Reply Quote 0
                  • D Offline
                    DocTrucker @DocTrucker
                    last edited by 15 Feb 2022, 19:39

                    I have carried out a command line test of the microphone and it is just making static noise. Followed the instructions here:

                    https://linuxconfig.org/how-to-test-microphone-on-ubuntu-20-04-focal-fossa

                    C 1 Reply Last reply 15 Feb 2022, 22:38 Reply Quote 0
                    • C Offline
                      cliffcoggin @DocTrucker
                      last edited by 15 Feb 2022, 22:38

                      @doctrucker said in Microphone not working in calls? Dv:837 Pinephone:

                      I have carried out a command line test of the microphone and it is just making static noise. Followed the instructions here:

                      https://linuxconfig.org/how-to-test-microphone-on-ubuntu-20-04-focal-fossa

                      Those instructions are for Ubuntu 20.04 not Ubuntu Touch. It is unlikely therefore to work on your phone.

                      D A 2 Replies Last reply 16 Feb 2022, 08:55 Reply Quote 0
                      • D Offline
                        DocTrucker @cliffcoggin
                        last edited by 16 Feb 2022, 08:55

                        @cliffcoggin Got any other suggestions? All functions executed without error, or needing to install anything. It recorded buzzing/static similar to whatis heardon calls.

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                        • D Offline
                          DocTrucker
                          last edited by 16 Feb 2022, 09:00

                          Reverted to the RC and carried out a complete reset. Still no mic and same faults on the sound recorder.

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                          • B Offline
                            Bolly
                            last edited by 16 Feb 2022, 10:40

                            I would try to burn another image on the SD of any other OS, for example Mobian. That way you're out of doubt.

                            2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
                            2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

                            2020-Now : PinePhone Braveheart & CE UBports
                            2020-Now (Family/Daily use): Vollaphone Xenial
                            2022-Now (Family/Daily use): Vollaphone 22 Focal

                            D 1 Reply Last reply 16 Feb 2022, 10:47 Reply Quote 0
                            • D Offline
                              DocTrucker @Bolly
                              last edited by 16 Feb 2022, 10:47

                              @bolly cheers, makes sense. Will revert to stock.

                              K 1 Reply Last reply 16 Feb 2022, 13:35 Reply Quote 0
                              • K Offline
                                Keneda @DocTrucker
                                last edited by Keneda 16 Feb 2022, 13:35

                                @doctrucker
                                Did you consider a loosy electrical connection to the mic board ?
                                Did you try to remove board and clean contacts ?

                                Did you try to get help or infos from Pine 64 forums, for instance as this thread : http://forum.pine64.org/showthread.php?tid=15687 ?

                                2015-2023 : Meizu MX4 ☠️⚰️✝️
                                2023-2024 : Nexus 5 ☠️⚰️✝️
                                2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                                🇲🇫🇬🇧

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                                • A Offline
                                  arubislander @cliffcoggin
                                  last edited by 16 Feb 2022, 19:57

                                  @cliffcoggin while the instructions mention 20.04, they are general enough to also work in 16.04. But probably not on Ubuntu Touch, because of confinement.

                                  🇦🇼 🇳🇱 🇺🇸 🇪🇸
                                  Happily running Ubuntu Touch
                                  Google Pixel 3a (20.04 DEV)
                                  JingPad (24.04 preview)
                                  Meizu Pro 5 (16.04 DEV)

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                                  • D Offline
                                    DocTrucker
                                    last edited by 18 Feb 2022, 00:51

                                    Yup appears it was dodgy contacts to the microhone. Hadn't occurred to me that there were any spring contacts in the signal path, very close to the vibrator motor too.

                                    Wasn't anything obviously amiss but a strip pull up a few spring contacts and rebuild fixed it.

                                    As it happens the revorder app still doesn't work. Will try the command prompt test and respond here for completeness.

                                    K 1 Reply Last reply 18 Feb 2022, 02:28 Reply Quote 0
                                    • D DocTrucker has marked this topic as solved on 18 Feb 2022, 00:52
                                    • K Offline
                                      Keneda @DocTrucker
                                      last edited by 18 Feb 2022, 02:28

                                      @doctrucker
                                      Do not hesitate to clean once or twice a year every contact in the phone with alcohol or cleaning fluid F2.

                                      That kind of issue is current on pressure contacts, it's for instance one of the first cause of hardware failure in Fairphones.

                                      2015-2023 : Meizu MX4 ☠️⚰️✝️
                                      2023-2024 : Nexus 5 ☠️⚰️✝️
                                      2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                                      🇲🇫🇬🇧

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                                      • * Offline
                                        *mayamai7
                                        last edited by 2 May 2024, 14:07

                                        This post is deleted!
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