Volla phone touch screen freeze.
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@quget I have the same problem on my Volla, exactly as you describe. I am not aware of any relevant update in the recent past that could have caused this.
I first thought that it might be a hardware problem, but the trick to lock the phone and then it is functioning again speaks against a hardware problem.
Are there already any solutions to this?
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@gt I also have this problem. The description is that the screen gets unreactive, showing whatever it was there. Sometimes I also notice that Unity opens some random applications without any touch. Turning off and on (without rebooting) the phone gets the responsiveness back, sometimes the button has to be pressed more than once. I attributed it first to Waydroid, since it was more or less after I installed it that I started noticing this, but even if I don't start Waydroid I still see the issue.
It is especially annoying when you get a call and you cannot respond to it.
Good to hear (sorry) that this does not affect only me, because I was starting to think it is a hardware problem, and I wanted to make sure that it was not only affecting me before opening a bug report.
Has anybody already opened an issue on this?
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@wgarcia Thanks for your description. Indeed, I also noticed that - in situations where the touch screen freezes - sometimes random apps open or even some strange text appears where I was about to type something at the moment the touch screen freezes.
BTW, I don't have Waydroid installed. This cannot be a reason.
I have not opened a bug report. Will you open one?
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@gt I confirm I have the same bug on my volla. But I can't find a reliable way to reproduce it. Some times it's one time by day, some time 3 times in minute. I was suspecting video in browser, but I can reproduce in other situation... And sometimes I can watch lot of video in brother without bug...
Someone as a way to reproduce it every time?
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@manland My wife encounter the same issue on her Volla Phone OTA-22, especially those last 3 weeks (for unknown reasons).
Some days 2 or 3 time/day (reboot required), and then nothing during a few days...
So not so serious... But it seems those issues could have been fixed in future OTA-23(?) -
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There's nothing to lose by going to the RC channel and seeing what's going on. And that's the goal. Memory leaks have been fixed on the latest RC.
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Om RC channel now. So far my screen didn't act up. Everything feels a bit smoother too.
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@quget my screen acted up today. It did random inputs several times without me touching the screen.
Well no freezes yet.
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I've been on the RC channel for a while now.
The issue of screen becoming no reactive has not disappeared, but it looks that it does not happen as often as before. For the first hour or so after upgrading to RC, it worked perfectly. Then it started freezing again.
The other issue, several random apps opening without a touch, is also here.
Something I've also noticed anecdotally is that when the battery is low the issue of non reactive screen is worse, but I do not have any evidence on this.
By the way, it seems this issue is device specific, may be some mod could move this thread to the Volla Phone subforum.
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I've opened a new issue:
https://github.com/ubports/ubuntu-touch/issues/1998
Please feel free to comment there if you are affected.
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@wgarcia Did you just previously use hotspot or vpn when this bug happened?
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A arubislander moved this topic from Support on
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@wgarcia said in Volla phone touch screen freeze.:
By the way, it seems this issue is device specific, may be some mod could move this thread to the Volla Phone subforum
No sooner read than done
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@wgarcia If you think the issue is device specific, you can open an issue here :
https://github.com/HelloVolla/ubuntu-touch-beta-tests/issues -
@domubpkm No, no hotspot.
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same things happened some time on Pixel 3a XL
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After posting about this in the Volla Phone with Ubuntu Touch Telegram group, somebody informed that this is also happening with Volla OS, not only with Ubuntu Touch, and that it is recommended that we get in touch with Customer Support.
Somebody else pointed out that it may be due to a dirty screen, and that after cleaning it, it goes away for him. So worth trying that too. I have a screen protector and I think this is not compatible with the random opening of apps, but let's try it also.
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@wgarcia I have a screen protector too... And the original cover case, it can "touch" the screen I think at the screen border... Maybe I should remove all of them, clean phone and try for some days...
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Personally, I don't use a screen protector with my Volla (just the flexible plastic shell of the smartphone) and I'm quite a fan of clean screens and anti-fingerprint cleaning spray. Generally speaking, I have much fewer problems than those described. And the fairly rare for me random input with no touch problems (sometimes when writting SMS or with the unlock code of the phone) don't come from a dirty screen in my opinion.
