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Dekko not connecting to IMAP or POP3 servers after update to focal

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    • L Offline
      Lakotaubp @mihael
      last edited by 6 Aug 2023, 14:11

      @mihael No Google dropped insecure app on it's own, as @MrT10001 said you now need app passwords for gmail to work on Dekko2. All details in your Google account settings.

      M 1 Reply Last reply 6 Aug 2023, 14:49 Reply Quote 0
      • M Offline
        mihael @Lakotaubp
        last edited by 6 Aug 2023, 14:49

        @Lakotaubp The thing is that I was able to check my emails from my personal IMAP servers with Dekko under xenial and it doesn't work under focal anymore and I was wondering what could be the cause and how could it be solved. So the only variable that changed is xenial -> focal.

        L 1 Reply Last reply 6 Aug 2023, 15:01 Reply Quote 0
        • L Offline
          Lakotaubp @mihael
          last edited by 6 Aug 2023, 15:01

          @mihael Happened to me. Think it is when you change something at your end the changes happen. I have not tried the other way round as my phones that can run 20.04 are on it the others that can't are still 16.04 like the Bq 5 hd.

          1 Reply Last reply Reply Quote 0
          • M Offline
            mihael
            last edited by 10 Aug 2023, 07:06

            If I watch the logs on the mail server with sudo tail -f /var/log/mail.log | grep MY-IP-ADDRESS I can see the error when Dekko tries to connect to the server:

            dovecot: imap-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=MY-IP-ADDRESS

            so I guess Dekko doesn't send the username to the server???

            A 1 Reply Last reply 10 Aug 2023, 07:33 Reply Quote 0
            • A Offline
              arubislander @mihael
              last edited by 10 Aug 2023, 07:33

              @mihael that would be very unusual. But the settings can be finicky at times. Please double check the mail settings in Dekko. Maybe even create a new fresh account config for the same mail account.

              πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
              Happily running Ubuntu Touch
              Google Pixel 3a (20.04 DEV)
              JingPad (24.04 preview)
              Meizu Pro 5 (16.04 DEV)

              M 1 Reply Last reply 10 Aug 2023, 07:53 Reply Quote 0
              • M Offline
                mihael @arubislander
                last edited by 10 Aug 2023, 07:53

                @arubislander Thank you for your input! But that is where the problem occurs: when I create the account and hit "Next" after manually entering the imap server and all details, it shows for a moment "Checking credentials" and then returns to the same screen, never proceeding further...

                G 1 Reply Last reply 19 Aug 2023, 08:47 Reply Quote 0
                • M Offline
                  mihael
                  last edited by 10 Aug 2023, 11:26

                  I managed to send emails from Dekko: it worked only after I defined Identities for each email account. I'm still not able to receive emails.

                  T 1 Reply Last reply 11 Aug 2023, 06:00 Reply Quote 0
                  • T Offline
                    TakoR @mihael
                    last edited by 11 Aug 2023, 06:00

                    @mihael I initially had this problem with Dekko. I would see the older emails but not the newer ones.

                    I got it working by reinstalling the app. It will appear only as Dekko on the focal Open Store. Reboot and then try refreshing the app again without touching your connection/account settings.

                    M 1 Reply Last reply 11 Aug 2023, 13:26 Reply Quote 0
                    • M Offline
                      mihael @TakoR
                      last edited by 11 Aug 2023, 13:26

                      @TakoR Thanks for the idea but no difference here...

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        mihael
                        last edited by 11 Aug 2023, 15:17

                        Deltachat started downloading emails after a restart of the phone. This shows me the problem must be with Dekko and not with my email server. What else could I do / check? Thank you in advance for any idea!

                        A 1 Reply Last reply 11 Aug 2023, 16:19 Reply Quote 0
                        • A Offline
                          arubislander @mihael
                          last edited by 11 Aug 2023, 16:19

                          @mihael if sending (SMTP) worked, but receiving (IMAP) didn't, then I am afraid it must be due to some misconfiguration of the settings for IMAP. Could you double check the port number, protocol and credentials against what your mail provider requires? Sometimes it is just a small detail. And Dekko is not very upfront with reporting errors to the user, mostly failing silently, when something is wrong in the settings.

                          πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                          Happily running Ubuntu Touch
                          Google Pixel 3a (20.04 DEV)
                          JingPad (24.04 preview)
                          Meizu Pro 5 (16.04 DEV)

                          M 1 Reply Last reply 11 Aug 2023, 19:31 Reply Quote 0
                          • M Offline
                            mihael @arubislander
                            last edited by 11 Aug 2023, 19:31

                            @arubislander After the upgrade to focal, credentials were the same as under xenial but Dekko stopped receiving new emails - so I don't think that's the cause. I have three accounts, none of them work. IMAP or POP3, no difference. I deleted and recreated the accounts several times.

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              mihael
                              last edited by 12 Aug 2023, 07:50

                              Maybe I could take a look into dekko's config files... I found some db files but they require a password to unlock... Does anybody have any input about these directions?

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                mihael
                                last edited by mihael 14 Aug 2023, 19:37

                                Trying to conect from my phone to the email server through openssl, I noticed that connecting to the SMTP port 465 I was getting access to the telnet terminal but the IMAP port 993 was not giving me access to the terminal. The command was:

                                openssl s_client -crlf -connect MY-EMAIL-SERVER:993

                                Investigating further I noticed this error in the response:

                                error:141A318A:SSL routines:tls_process_ske_dhe:dh key too small

                                The solution for this was: https://askubuntu.com/questions/1233186/ubuntu-20-04-how-to-set-lower-ssl-security-level/1233456#1233456 - I implemented the mods with sudo nano /etc/ssl/openssl.cnf

                                Then I was able to connect though openssl to port 993 but it was only a restart of the phone and deleting / redefining accounts in Dekko that it started downloading messages.

                                Victory! :flexed_biceps:

                                W 1 Reply Last reply 16 Aug 2023, 13:15 Reply Quote 0
                                • M mihael marked this topic as a question on 14 Aug 2023, 19:38
                                • M mihael has marked this topic as solved on 14 Aug 2023, 19:38
                                • M mihael referenced this topic on 14 Aug 2023, 19:47
                                • C CiberSheep moved this topic from 20.04 Focal Fossa on 14 Aug 2023, 20:10
                                • W Offline
                                  wizardi3 @mihael
                                  last edited by 16 Aug 2023, 13:15

                                  @mihael try imap port 995

                                  M 1 Reply Last reply 16 Aug 2023, 13:18 Reply Quote 0
                                  • M Offline
                                    mihael @wizardi3
                                    last edited by 16 Aug 2023, 13:18

                                    @wizardi3 Sorry, I don't understand... Why? - do you need help and you want me to check if 995 works? - because for me the issue is solved, I will not change the port now unless you need me to try 995 as well.

                                    W 1 Reply Last reply 16 Aug 2023, 13:23 Reply Quote 0
                                    • W Offline
                                      wizardi3 @mihael
                                      last edited by 16 Aug 2023, 13:23

                                      @mihael No I misunderstood I thought 993 was not working. Sorry

                                      1 Reply Last reply Reply Quote 0
                                      • G Offline
                                        gdegrez @mihael
                                        last edited by 19 Aug 2023, 08:47

                                        @mihael said in Dekko not connecting to IMAP or POP3 servers after update to focal:

                                        @arubislander Thank you for your input! But that is where the problem occurs: when I create the account and hit "Next" after manually entering the imap server and all details, it shows for a moment "Checking credentials" and then returns to the same screen, never proceeding further...

                                        That's exactly what I am experiencing (on Xenial). Now, if Google dropped support for insecure apps as mentioned, there is no solution, is there?

                                        BQ Aquaris M10 FHD

                                        M 1 Reply Last reply 19 Aug 2023, 08:52 Reply Quote 0
                                        • M Offline
                                          mihael @gdegrez
                                          last edited by 19 Aug 2023, 08:52

                                          @gdegrez There is a solution and it's described here: https://forums.ubports.com/post/74535

                                          G 1 Reply Last reply 19 Aug 2023, 08:58 Reply Quote 0
                                          • G Offline
                                            gdegrez @mihael
                                            last edited by 19 Aug 2023, 08:58

                                            @mihael said in Dekko not connecting to IMAP or POP3 servers after update to focal:

                                            @gdegrez There is a solution and it's described here: https://forums.ubports.com/post/74535

                                            I of course know this thread.
                                            But as I mentioned there, google won't let me turn on less secure apps!
                                            And Yahoo app password generation doesn't work.

                                            Back to square 1

                                            BQ Aquaris M10 FHD

                                            M 1 Reply Last reply 19 Aug 2023, 09:02 Reply Quote 0
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