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    Phone doesn't ring

    Scheduled Pinned Locked Moved Support
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      • TheBirdT Offline
        TheBird @Lakotaubp
        last edited by

        @lakotaubp said in Phone doesn't ring:

        @thebird can you try the dev channel for a bit see if that helps

        Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

        BQ Aquaris E4.5
        Pixel 3a XL on Focal which realy rocks!

        LakotaubpL 1 Reply Last reply Reply Quote 0
        • LakotaubpL Offline
          Lakotaubp @TheBird
          last edited by

          @thebird Ok thanks for trying. Lets see what comes up from others.

          1 Reply Last reply Reply Quote 0
          • danfroD Offline
            danfro
            last edited by

            I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
            Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

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            • Pulsar33P Offline
              Pulsar33
              last edited by

              Hello,
              I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

              Have a nice day
              Pulsar33

              Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
              Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
              Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

              K 1 Reply Last reply Reply Quote 0
              • K Offline
                kristatos @Pulsar33
                last edited by

                @pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

                @danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

                BQ Aquaris E4.5 (UT 16.04)
                Vollaphone (UT 20.04)

                Pulsar33P 1 Reply Last reply Reply Quote 0
                • Pulsar33P Offline
                  Pulsar33 @kristatos
                  last edited by

                  @kristatos : OK, I was not sure ... Now I am 🙂
                  Anyway, it's an old bug
                  Best regards
                  Pulsar33

                  Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                  Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                  Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                  1 Reply Last reply Reply Quote 0
                  • TheBirdT Offline
                    TheBird
                    last edited by TheBird

                    Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

                    ...
                    void AalMediaPlayerService::play()
                    Actually calling m_hubPlayerSession->play()
                    PlaybackStatus changed to: "paused"
                    Index changed to -1
                    m_currentIndex updated to: 0
                    virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                    setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                    Same media as current
                    virtual void AalMediaPlayerControl::pause()

                    virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                    m_currentIndex updated to: 0
                    virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                    setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                    Same media as current
                    virtual void AalMediaPlayerControl::pause()

                    virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    PlaybackStatus changed to: "paused"
                    disconnected

                    When the sound is normal I see in the logfile it is playing:

                    void AalMediaPlayerService::play()
                    Actually calling m_hubPlayerSession->play()
                    PlaybackStatus changed to: "playing"
                    Index changed to -1
                    m_currentIndex updated to: 0
                    virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                    setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                    Same media as current
                    virtual void AalMediaPlayerControl::play()

                    void AalMediaPlayerService::play()
                    Actually calling m_hubPlayerSession->play()
                    virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                    m_currentIndex updated to: 0
                    virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                    setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                    Same media as current
                    virtual void AalMediaPlayerControl::play()

                    void AalMediaPlayerService::play()
                    Actually calling m_hubPlayerSession->play()
                    virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                    PlaybackStatus changed to: "playing"
                    PlaybackStatus changed to: "playing"
                    PlaybackStatus changed to: "playing"
                    PlaybackStatus changed to: "playing"
                    PlaybackStatus changed to: "playing"
                    PlaybackStatus changed to: "playing"
                    disconnected

                    BQ Aquaris E4.5
                    Pixel 3a XL on Focal which realy rocks!

                    1 Reply Last reply Reply Quote 1
                    • TheBirdT Offline
                      TheBird
                      last edited by

                      Still the same anoying bug. Found some other users with the same problem:

                      https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

                      and here in the forum looks like the same isseu

                      https://forums.ubports.com/topic/1069/unhearable-ringing

                      BQ Aquaris E4.5
                      Pixel 3a XL on Focal which realy rocks!

                      1 Reply Last reply Reply Quote 0
                      • K Offline
                        kristatos
                        last edited by

                        Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

                        BQ Aquaris E4.5 (UT 16.04)
                        Vollaphone (UT 20.04)

                        TheBirdT 1 Reply Last reply Reply Quote 1
                        • TheBirdT Offline
                          TheBird @kristatos
                          last edited by

                          @kristatos I just did, thanks
                          https://github.com/ubports/ubuntu-touch/issues/1243

                          BQ Aquaris E4.5
                          Pixel 3a XL on Focal which realy rocks!

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                          • K Offline
                            kristatos
                            last edited by

                            👍
                            Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.

                            BQ Aquaris E4.5 (UT 16.04)
                            Vollaphone (UT 20.04)

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