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    Phone doesn't ring

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      • TheBirdT Offline
        TheBird @kristatos
        last edited by

        @kristatos said in Phone doesn't ring:

        But in my opinion the bug was there from beginning on.

        I agree, first I wasn’t sure about it. So it’s since the phone was released, since Ubuntu Touch Canonical Ltd.

        BQ Aquaris E4.5
        Pixel 3a XL on Focal which realy rocks!

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        • advocatuxA Offline
          advocatux @TheBird
          last edited by

          @thebird did that issue happen running OTA-7 on your device too?

          TheBirdT 1 Reply Last reply Reply Quote 0
          • TheBirdT Offline
            TheBird @advocatux
            last edited by

            @advocatux said in Phone doesn't ring:

            @thebird did that issue happen running OTA-7 on your device too?

            Yes, it does

            BQ Aquaris E4.5
            Pixel 3a XL on Focal which realy rocks!

            LakotaubpL 1 Reply Last reply Reply Quote 0
            • LakotaubpL Offline
              Lakotaubp @TheBird
              last edited by Lakotaubp

              @thebird can you try the dev channel for a bit see if that helps

              TheBirdT 2 Replies Last reply Reply Quote 0
              • TheBirdT Offline
                TheBird @Lakotaubp
                last edited by

                @lakotaubp said in Phone doesn't ring:

                @thebird can you try the dev channel for a bit see if that helps

                Calling my phone 1/30 gives a no sound problem. So I'll try the dev channel now ...

                BQ Aquaris E4.5
                Pixel 3a XL on Focal which realy rocks!

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                • TheBirdT Offline
                  TheBird @Lakotaubp
                  last edited by

                  @lakotaubp said in Phone doesn't ring:

                  @thebird can you try the dev channel for a bit see if that helps

                  Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

                  BQ Aquaris E4.5
                  Pixel 3a XL on Focal which realy rocks!

                  LakotaubpL 1 Reply Last reply Reply Quote 0
                  • LakotaubpL Offline
                    Lakotaubp @TheBird
                    last edited by

                    @thebird Ok thanks for trying. Lets see what comes up from others.

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                    • danfroD Offline
                      danfro
                      last edited by

                      I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
                      Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

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                      • Pulsar33P Offline
                        Pulsar33
                        last edited by

                        Hello,
                        I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

                        Have a nice day
                        Pulsar33

                        Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                        Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                        Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                        K 1 Reply Last reply Reply Quote 0
                        • K Offline
                          kristatos @Pulsar33
                          last edited by

                          @pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

                          @danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

                          BQ Aquaris E4.5 (UT 16.04)
                          Vollaphone (UT 20.04)

                          Pulsar33P 1 Reply Last reply Reply Quote 0
                          • Pulsar33P Offline
                            Pulsar33 @kristatos
                            last edited by

                            @kristatos : OK, I was not sure ... Now I am 🙂
                            Anyway, it's an old bug
                            Best regards
                            Pulsar33

                            Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                            Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                            Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

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                            • TheBirdT Offline
                              TheBird
                              last edited by TheBird

                              Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

                              ...
                              void AalMediaPlayerService::play()
                              Actually calling m_hubPlayerSession->play()
                              PlaybackStatus changed to: "paused"
                              Index changed to -1
                              m_currentIndex updated to: 0
                              virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                              setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                              Same media as current
                              virtual void AalMediaPlayerControl::pause()

                              virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                              m_currentIndex updated to: 0
                              virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                              setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                              Same media as current
                              virtual void AalMediaPlayerControl::pause()

                              virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              PlaybackStatus changed to: "paused"
                              disconnected

                              When the sound is normal I see in the logfile it is playing:

                              void AalMediaPlayerService::play()
                              Actually calling m_hubPlayerSession->play()
                              PlaybackStatus changed to: "playing"
                              Index changed to -1
                              m_currentIndex updated to: 0
                              virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                              setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                              Same media as current
                              virtual void AalMediaPlayerControl::play()

                              void AalMediaPlayerService::play()
                              Actually calling m_hubPlayerSession->play()
                              virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                              m_currentIndex updated to: 0
                              virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                              setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                              Same media as current
                              virtual void AalMediaPlayerControl::play()

                              void AalMediaPlayerService::play()
                              Actually calling m_hubPlayerSession->play()
                              virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                              PlaybackStatus changed to: "playing"
                              PlaybackStatus changed to: "playing"
                              PlaybackStatus changed to: "playing"
                              PlaybackStatus changed to: "playing"
                              PlaybackStatus changed to: "playing"
                              PlaybackStatus changed to: "playing"
                              disconnected

                              BQ Aquaris E4.5
                              Pixel 3a XL on Focal which realy rocks!

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                              • TheBirdT Offline
                                TheBird
                                last edited by

                                Still the same anoying bug. Found some other users with the same problem:

                                https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

                                and here in the forum looks like the same isseu

                                https://forums.ubports.com/topic/1069/unhearable-ringing

                                BQ Aquaris E4.5
                                Pixel 3a XL on Focal which realy rocks!

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                                • K Offline
                                  kristatos
                                  last edited by

                                  Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

                                  BQ Aquaris E4.5 (UT 16.04)
                                  Vollaphone (UT 20.04)

                                  TheBirdT 1 Reply Last reply Reply Quote 1
                                  • TheBirdT Offline
                                    TheBird @kristatos
                                    last edited by

                                    @kristatos I just did, thanks
                                    https://github.com/ubports/ubuntu-touch/issues/1243

                                    BQ Aquaris E4.5
                                    Pixel 3a XL on Focal which realy rocks!

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                                    • K Offline
                                      kristatos
                                      last edited by

                                      👍
                                      Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.

                                      BQ Aquaris E4.5 (UT 16.04)
                                      Vollaphone (UT 20.04)

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