No MMS on Vollaphone with Free Mobile ?

maagalie · 8 Feb 2021, 10:48

Help !!!

I just buy a Vollaphone, and I can't receive MMS, but SMS work (my french operator is Freemobile)
Does anybody propose a solution ? Should I complete parameters of connection (APN ?) in my phone ? and how ? Thanks for helping !

stanwood · 8 Feb 2021, 12:01

@maagalie Indeed. MMS settings are not configured by default.
You might go to Free website and check for "mms settings" and than reports the data on your Vollaphone.

Emphrath · 8 Feb 2021, 13:55

@maagalie Hey ! I also have free mobile and mms work for me. You have to know that if someone sends you a mms while your cellular data is off, you won't receive anything (yet). Make sure before you change APN settings that the issue persists with cellular data on. I have a fairphone 2 so I don't know for the volla, but for me, free mobile apn settings where right from the start.

maagalie · 8 Feb 2021, 17:20

Thank you very much for your answers, it helped !
Settings of MMS for Free Mobile with Vollapĥone must be completed like that :

Nom
Free

Nom du point d'accès
mmsfree

MMSC
http://mms.free.fr

And an important detail, it seems that sending/receiving MMS don't work if Wifi is activated

AppLee · 8 Feb 2021, 19:45

Hi and welcom @maagalie
Does it mean that you solved your issue ?

BTW I moved the thread to the subforum dedicated to the Vollaphone.
I guess MMS not working when wifi is on is somehow device specific.
If someone can confirm the bug it then shall be reported in the issue tracker...

stanwood · 8 Feb 2021, 22:32

@applee So I have just tested MMS with WiFi activated and connected on the Vollaphone.

Test 1: Nexus 5 OTA-15 Stable WiFi on, sending a picture to Vollaphone OTA-15 Stable WiFi on. Result: Succeed

Test 2: Vollaphone OTA-15 Stable WiFi on, sending a picture to Nexus 5 OTA-15 Stable WiFi on. Result: Succeed

Used carrier: Salt (Switzerland) with both devices.

So it seems that it's not a general issue with the Vollaphone.

However, I recognize that there are randomly some troubles using SMS and MMS with the Vollaphone (incoming + outgoing). Only workaround in these cases is to delete the message, reboot phone and try again.
The occurrence of errors is close to 10 to 15% failure rate (regardless of WiFi in all likelihood) hard to say exactly...

maagalie · 8 Feb 2021, 23:08

@stanwood

Hi
Thanks for your contributions !
with my french operator Free mobile :
I confirm that I can't send nor receive MMS to myself or to another person Wifi on
But I can perfectly send and receive MMS to myself or to another person Wifi off

stanwood · 8 Feb 2021, 23:40

@maagalie Thanks four your input.
Generally Vollaphone is (was?) shipped with OTA-14, which was known to have bugs in the telephony and messaging layers.
Did you update your Vollaphone to OTA-15?

AppLee · 9 Feb 2021, 09:12

@maagalie
Ok so it's probably an APN issue based on @Emphrath experience with "free mobile".
To narrow it down, have you tried wifi on but not connected to a known SSID (I mean outside your home your wifi is turned on but you are using cellular data) ?

maagalie · 9 Feb 2021, 19:32

@stanwood

Vollaphone OTA-15 ... I'll wait for further updates !

maagalie · 9 Feb 2021, 19:44

@applee

It doesn't seem to work even when Wifi ON but not connected to Wifi at home

Emphrath · 9 Feb 2021, 21:59

@maagalie That's really weird. Any other person with a Volla can confirm this ?

marco · 9 Mar 2021, 13:26

@Emphrath Hi, I have just configured my volla - i'm also in france, it's bouygues telecom not Free but it seems i was able to send mms even with the wifi activated

domubpkm · 9 Mar 2021, 17:46

@marco Hi.
You have a Volla and you say you are able to send MMS with Bouygues now ?
Can you confirm it works now with MMS (not SMS ) ? In what channel does it work ?

marco · 18 Mar 2021, 13:34

@domubpkm Yes it works with MMS both sending and receiving. I can access my phone at the moment but i'll post the settings as soon as i can

marco · 18 Mar 2021, 14:03

@marco said in No MMS on Vollaphone with Free Mobile ?:

@domubpkm Yes it works with MMS both sending and receiving. I can access my phone at the moment but i'll post the settings as soon as i can

ok so
name: mms
access point name: mmsbougtel.com
mmsc: http://mms.bouyguestelecom.fr/mms/wapenc
proxy: 62.201.129.226
port 8080
no username or pass

connection type selected is 4G
cell data on

domubpkm · 18 Mar 2021, 16:43

@marco Ok. I always used these parameters and it doesn't work for me on the Volla ONLY. Maybe Bouygues has different SIMS using different protocols, and you have a recent SIM ? What do you read (or you can do a screenshot) on your smartphone when you go on this link http://ipv6test.google.com/ ? For me, i don't have Ipv6. Thanks.

marco · 19 Mar 2021, 13:47

@domubpkm

On test it says:
No problems detected.

You don’t have IPv6, but you shouldn’t have problems on websites that add IPv6 support.

As for the sim yes it is super recent, from february

domubpkm · 19 Mar 2021, 14:08

@marco said in No MMS on Vollaphone with Free Mobile ?:

for the sim yes it is super recent,

Okay. At least that's a start.. Something probably changed. I'll try to find an open store (because Covid) and ask around. Thank you.