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    No MMS on Vollaphone with Free Mobile ?

    Scheduled Pinned Locked Moved Volla Phone
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      • M Offline
        maagalie
        last edited by

        Help !!!

        I just buy a Vollaphone, and I can't receive MMS, but SMS work (my french operator is Freemobile)
        Does anybody propose a solution ? Should I complete parameters of connection (APN ?) in my phone ? and how ? Thanks for helping !

        stanwoodS E 2 Replies Last reply Reply Quote 0
        • stanwoodS Offline
          stanwood @maagalie
          last edited by

          @maagalie Indeed. MMS settings are not configured by default.
          You might go to Free website and check for "mms settings" and than reports the data on your Vollaphone.

          Redmi Note 9S Stable
          If God has a computer, it must be a GNU/Linux

          M 1 Reply Last reply Reply Quote 0
          • E Offline
            Emphrath @maagalie
            last edited by

            @maagalie Hey ! I also have free mobile and mms work for me. You have to know that if someone sends you a mms while your cellular data is off, you won't receive anything (yet). Make sure before you change APN settings that the issue persists with cellular data on. I have a fairphone 2 so I don't know for the volla, but for me, free mobile apn settings where right from the start.

            1 Reply Last reply Reply Quote 1
            • M Offline
              maagalie @stanwood
              last edited by

              Thank you very much for your answers, it helped !
              Settings of MMS for Free Mobile with Vollapĥone must be completed like that :

              Nom
              Free

              Nom du point d'accès
              mmsfree

              MMSC
              http://mms.free.fr

              And an important detail, it seems that sending/receiving MMS don't work if Wifi is activated

              AppLeeA 1 Reply Last reply Reply Quote 0
              • AppLeeA Offline
                AppLee @maagalie
                last edited by

                Hi and welcom @maagalie
                Does it mean that you solved your issue ?

                BTW I moved the thread to the subforum dedicated to the Vollaphone.
                I guess MMS not working when wifi is on is somehow device specific.
                If someone can confirm the bug it then shall be reported in the issue tracker...

                stanwoodS 1 Reply Last reply Reply Quote 0
                • stanwoodS Offline
                  stanwood @AppLee
                  last edited by

                  @applee So I have just tested MMS with WiFi activated and connected on the Vollaphone.

                  Test 1: Nexus 5 OTA-15 Stable WiFi on, sending a picture to Vollaphone OTA-15 Stable WiFi on. Result: Succeed

                  Test 2: Vollaphone OTA-15 Stable WiFi on, sending a picture to Nexus 5 OTA-15 Stable WiFi on. Result: Succeed

                  Used carrier: Salt (Switzerland) with both devices.

                  So it seems that it's not a general issue with the Vollaphone.

                  However, I recognize that there are randomly some troubles using SMS and MMS with the Vollaphone (incoming + outgoing). Only workaround in these cases is to delete the message, reboot phone and try again.
                  The occurrence of errors is close to 10 to 15% failure rate (regardless of WiFi in all likelihood) hard to say exactly...

                  Redmi Note 9S Stable
                  If God has a computer, it must be a GNU/Linux

                  M 1 Reply Last reply Reply Quote 1
                  • M Offline
                    maagalie @stanwood
                    last edited by

                    @stanwood

                    Hi
                    Thanks for your contributions !
                    with my french operator Free mobile :
                    I confirm that I can't send nor receive MMS to myself or to another person Wifi on
                    But I can perfectly send and receive MMS to myself or to another person Wifi off

                    stanwoodS AppLeeA 2 Replies Last reply Reply Quote 0
                    • stanwoodS Offline
                      stanwood @maagalie
                      last edited by

                      @maagalie Thanks four your input.
                      Generally Vollaphone is (was?) shipped with OTA-14, which was known to have bugs in the telephony and messaging layers.
                      Did you update your Vollaphone to OTA-15?

                      Redmi Note 9S Stable
                      If God has a computer, it must be a GNU/Linux

                      M 1 Reply Last reply Reply Quote 0
                      • AppLeeA Offline
                        AppLee @maagalie
                        last edited by

                        @maagalie
                        Ok so it's probably an APN issue based on @Emphrath experience with "free mobile".
                        To narrow it down, have you tried wifi on but not connected to a known SSID (I mean outside your home your wifi is turned on but you are using cellular data) ?

                        M 1 Reply Last reply Reply Quote 0
                        • M Offline
                          maagalie @stanwood
                          last edited by

                          @stanwood

                          Vollaphone OTA-15 ... I'll wait for further updates !

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            maagalie @AppLee
                            last edited by

                            @applee

                            It doesn't seem to work even when Wifi ON but not connected to Wifi at home

                            E 1 Reply Last reply Reply Quote 0
                            • E Offline
                              Emphrath @maagalie
                              last edited by

                              @maagalie That's really weird. Any other person with a Volla can confirm this ?

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                marco
                                last edited by

                                @Emphrath Hi, I have just configured my volla - i'm also in france, it's bouygues telecom not Free but it seems i was able to send mms even with the wifi activated

                                D 1 Reply Last reply Reply Quote 0
                                • D Offline
                                  domubpkm @marco
                                  last edited by

                                  @marco Hi.
                                  You have a Volla and you say you are able to send MMS with Bouygues now ?
                                  Can you confirm it works now with MMS (not SMS ) ? In what channel does it work ?

                                  M 1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    marco @domubpkm
                                    last edited by

                                    @domubpkm Yes it works with MMS both sending and receiving. I can access my phone at the moment but i'll post the settings as soon as i can

                                    M 1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      marco @marco
                                      last edited by

                                      @marco said in No MMS on Vollaphone with Free Mobile ?:

                                      @domubpkm Yes it works with MMS both sending and receiving. I can access my phone at the moment but i'll post the settings as soon as i can

                                      ok so
                                      name: mms
                                      access point name: mmsbougtel.com
                                      mmsc: http://mms.bouyguestelecom.fr/mms/wapenc
                                      proxy: 62.201.129.226
                                      port 8080
                                      no username or pass

                                      connection type selected is 4G
                                      cell data on

                                      D 1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        domubpkm @marco
                                        last edited by

                                        @marco Ok. I always used these parameters and it doesn't work for me on the Volla ONLY. Maybe Bouygues has different SIMS using different protocols, and you have a recent SIM ? What do you read (or you can do a screenshot) on your smartphone when you go on this link http://ipv6test.google.com/ ? For me, i don't have Ipv6. Thanks.

                                        M 1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          marco @domubpkm
                                          last edited by

                                          @domubpkm

                                          On test it says:
                                          No problems detected.

                                          You don’t have IPv6, but you shouldn’t have problems on websites that add IPv6 support.

                                          As for the sim yes it is super recent, from february

                                          D 1 Reply Last reply Reply Quote 1
                                          • D Offline
                                            domubpkm @marco
                                            last edited by

                                            @marco said in No MMS on Vollaphone with Free Mobile ?:

                                            for the sim yes it is super recent,

                                            Okay. At least that's a start.. Something probably changed. I'll try to find an open store (because Covid) and ask around. Thank you.

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