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    Dekko2 could not load email

    Scheduled Pinned Locked Moved Support
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      • sam_villemurS Offline
        sam_villemur @stefwe
        last edited by

        @stefwe do you speak about the updates of dekko? I just update few days ago... If you speak about settings in UT i don't find "updates"...
        Thanks

        1 Reply Last reply Reply Quote 0
        • sam_villemurS Offline
          sam_villemur @stefwe
          last edited by

          @stefwe Ok I understood updates in the settings but all is new and especially dekko2 because it was not working before and since i updated, it open and i can send mails but not open them.
          I think it's maybe about permissions, the error message seems to say that the type of file is "unavailable"...

          LakotaubpL S 2 Replies Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @sam_villemur
            last edited by

            @sam_villemur Which X model is it you have? Dekko2 should be working ok. Just wondering if it is an issue on that device only. I am not have issues on my OP3 on the Dev channel for instance.

            sam_villemurS 1 Reply Last reply Reply Quote 0
            • S Offline
              stefwe @sam_villemur
              last edited by

              @sam_villemur on what channel you are? Devel rc or stable? Are you using armhf or arm64?

              Meizu MX4 16.04 | Nexus 5 16.04

              sam_villemurS 1 Reply Last reply Reply Quote 0
              • sam_villemurS Offline
                sam_villemur @Lakotaubp
                last edited by

                @lakotaubp My Xperia X is F5121

                1 Reply Last reply Reply Quote 0
                • sam_villemurS Offline
                  sam_villemur @stefwe
                  last edited by

                  @stefwe I think is Stable, I just followed the UBports installer, Ubuntu16.04 LTS armhf (20210201)

                  LakotaubpL 1 Reply Last reply Reply Quote 0
                  • LakotaubpL Offline
                    Lakotaubp @sam_villemur
                    last edited by

                    @sam_villemur Might be worth checking here to see if an issue has been posted already http://github.com/ubports

                    1 Reply Last reply Reply Quote 0
                    • sam_villemurS Offline
                      sam_villemur @sam_villemur
                      last edited by

                      Re: Dekko2 could not load email
                      Thanks everyone,
                      i did not find any way on github but i continue to look...
                      something about : Type dekkoWebView unavailable and DekkowebView.qml:192 TypeQQC2.Dialog unavailable

                      1 Reply Last reply Reply Quote 0
                      • sam_villemurS Offline
                        sam_villemur
                        last edited by

                        Hi again,
                        I've posted one week ago i could not not load my mails in dekko2.
                        It's not resolved, i didn't find nothing to fix it.
                        I copy here the error message :
                        Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview
                        DefaultMessagePage.qml:119 Type DekkoWebView unavailable
                        file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 Type QQC2.Dialog unavailable
                        file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type

                        I'm new with UT so i don't understand very well what i can try...
                        Please, help me...

                        AppLeeA KenedaK 2 Replies Last reply Reply Quote 0
                        • AppLeeA Offline
                          AppLee @sam_villemur
                          last edited by

                          @sam_villemur
                          Hi

                          Basic troubleshooting would be :
                          1- Try to reboot the phone
                          2- Try to wipe the cache for said app
                          3- Try to uninstall the app and reinstall it

                          If you don't have valuable settings, you can also try 3 and deleting cache and config files.
                          You can act on the cache and config of an app using UT Tweak Tool (this is an app you can find in the Open Store)

                          sam_villemurS 1 Reply Last reply Reply Quote 0
                          • KenedaK Offline
                            Keneda @sam_villemur
                            last edited by Keneda

                            @sam_villemur
                            Use code tag to put some on the forum, it clearer to read ^^

                            Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview
                            
                            DefaultMessagePage.qml:119 Type DekkoWebView unavailable
                            
                            file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 
                            Type QQC2.Dialog unavailable
                            
                            file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type
                            

                            2015-2023 : Meizu MX4 ☠️⚰️✝️
                            2023-2024 : Nexus 5 ☠️⚰️✝️
                            2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                            🇲🇫🇬🇧

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                            • sam_villemurS Offline
                              sam_villemur @AppLee
                              last edited by

                              @applee
                              Hello, thanks for your answer,
                              whithout the cache : same problem
                              I uninstall the app and reinstall it but same problem.

                              LakotaubpL 1 Reply Last reply Reply Quote -1
                              • LakotaubpL Offline
                                Lakotaubp @sam_villemur
                                last edited by

                                @sam_villemur Before uninstalling use UT Tweak Tool to first clear cache, data and config then delete dekko and restart the phone and try installing again.

                                sam_villemurS 1 Reply Last reply Reply Quote 0
                                • sam_villemurS Offline
                                  sam_villemur @Lakotaubp
                                  last edited by

                                  @lakotaubp
                                  yes that's what i done,
                                  ...the "copies and folders" are empties but there is not an option "received"

                                  1 Reply Last reply Reply Quote 0
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