Navigation

    UBports Robot Logo

    UBports Forum

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search

    Dekko2 could not load email

    Support
    5
    17
    425
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • sam_villemur
      sam_villemur last edited by

      Hi everyone, I'm new with UT and I'm trying to use dekko2 but when i receive a mail i can't open it :
      Error: Could not load: file:///opt/click.ubuntu.com...[...]...DefaultMessagePage.qml:119 Type DekkoWebView unavailable
      For now it's not easy to configure Dekko so I don't understand what to do with this...
      Thanks for help...

      sam_villemur 1 Reply Last reply Reply Quote 0
      • sam_villemur
        sam_villemur @sam_villemur last edited by

        Hi again,
        I did not say i installed UT on a XPERIA X without any problem and it works great... I just upgrade Dekko2, it was not working before, with just a white screen, but now I can use it and send mails, receive them but not open any, even those i've sent...
        If someone can help me, i really thanks...

        S sam_villemur 2 Replies Last reply Reply Quote 1
        • S
          stefwe @sam_villemur last edited by

          @sam_villemur can you please check in the system setting for updates? If i remember correct, there are some fixes in one of the last updates.

          Meizu MX4 16.04 | Nexus 5 16.04

          sam_villemur 2 Replies Last reply Reply Quote 0
          • sam_villemur
            sam_villemur @stefwe last edited by

            @stefwe do you speak about the updates of dekko? I just update few days ago... If you speak about settings in UT i don't find "updates"...
            Thanks

            1 Reply Last reply Reply Quote 0
            • sam_villemur
              sam_villemur @stefwe last edited by

              @stefwe Ok I understood updates in the settings but all is new and especially dekko2 because it was not working before and since i updated, it open and i can send mails but not open them.
              I think it's maybe about permissions, the error message seems to say that the type of file is "unavailable"...

              Lakotaubp S 2 Replies Last reply Reply Quote 0
              • Lakotaubp
                Lakotaubp @sam_villemur last edited by

                @sam_villemur Which X model is it you have? Dekko2 should be working ok. Just wondering if it is an issue on that device only. I am not have issues on my OP3 on the Dev channel for instance.

                sam_villemur 1 Reply Last reply Reply Quote 0
                • S
                  stefwe @sam_villemur last edited by

                  @sam_villemur on what channel you are? Devel rc or stable? Are you using armhf or arm64?

                  Meizu MX4 16.04 | Nexus 5 16.04

                  sam_villemur 1 Reply Last reply Reply Quote 0
                  • sam_villemur
                    sam_villemur @Lakotaubp last edited by

                    @lakotaubp My Xperia X is F5121

                    1 Reply Last reply Reply Quote 0
                    • sam_villemur
                      sam_villemur @stefwe last edited by

                      @stefwe I think is Stable, I just followed the UBports installer, Ubuntu16.04 LTS armhf (20210201)

                      Lakotaubp 1 Reply Last reply Reply Quote 0
                      • Lakotaubp
                        Lakotaubp @sam_villemur last edited by

                        @sam_villemur Might be worth checking here to see if an issue has been posted already http://github.com/ubports

                        1 Reply Last reply Reply Quote 0
                        • sam_villemur
                          sam_villemur @sam_villemur last edited by

                          Re: Dekko2 could not load email
                          Thanks everyone,
                          i did not find any way on github but i continue to look...
                          something about : Type dekkoWebView unavailable and DekkowebView.qml:192 TypeQQC2.Dialog unavailable

                          1 Reply Last reply Reply Quote 0
                          • sam_villemur
                            sam_villemur last edited by

                            Hi again,
                            I've posted one week ago i could not not load my mails in dekko2.
                            It's not resolved, i didn't find nothing to fix it.
                            I copy here the error message :
                            Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview
                            DefaultMessagePage.qml:119 Type DekkoWebView unavailable
                            file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 Type QQC2.Dialog unavailable
                            file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type

                            I'm new with UT so i don't understand very well what i can try...
                            Please, help me...

                            AppLee Keneda 2 Replies Last reply Reply Quote 0
                            • AppLee
                              AppLee @sam_villemur last edited by

                              @sam_villemur
                              Hi

                              Basic troubleshooting would be :
                              1- Try to reboot the phone
                              2- Try to wipe the cache for said app
                              3- Try to uninstall the app and reinstall it

                              If you don't have valuable settings, you can also try 3 and deleting cache and config files.
                              You can act on the cache and config of an app using UT Tweak Tool (this is an app you can find in the Open Store)

                              sam_villemur 1 Reply Last reply Reply Quote 0
                              • Keneda
                                Keneda @sam_villemur last edited by Keneda

                                @sam_villemur
                                Use code tag to put some on the forum, it clearer to read ^^

                                Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview
                                
                                DefaultMessagePage.qml:119 Type DekkoWebView unavailable
                                
                                file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 
                                Type QQC2.Dialog unavailable
                                
                                file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type
                                

                                2015-Now : Meizu MX4 (ubp OTA-23) for daily use
                                Spare : Nexus 5

                                1 Reply Last reply Reply Quote 0
                                • sam_villemur
                                  sam_villemur @AppLee last edited by

                                  @applee
                                  Hello, thanks for your answer,
                                  whithout the cache : same problem
                                  I uninstall the app and reinstall it but same problem.

                                  Lakotaubp 1 Reply Last reply Reply Quote -1
                                  • Lakotaubp
                                    Lakotaubp @sam_villemur last edited by

                                    @sam_villemur Before uninstalling use UT Tweak Tool to first clear cache, data and config then delete dekko and restart the phone and try installing again.

                                    sam_villemur 1 Reply Last reply Reply Quote 0
                                    • sam_villemur
                                      sam_villemur @Lakotaubp last edited by

                                      @lakotaubp
                                      yes that's what i done,
                                      ...the "copies and folders" are empties but there is not an option "received"

                                      1 Reply Last reply Reply Quote 0
                                      • First post
                                        Last post