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    OTA-20 Is Now Rolling Out

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      • M Offline
        magnargj @UBportsNews
        last edited by

        @ubportsnews Wouldn't a form for registering issues after a new ota rollout be a good idea. As far as I can understand, I have to have github account to report a bug?

        Anyway, after installing OTA-20, my Xiaomi Mi A2 did not find the sim card anymore. I moved the sim card to the other slot, and it found it.

        Volla 22, Xiaomi Mi A2, Nexus5 (backup)

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        • U Offline
          UniSuperBox @magnargj
          last edited by

          @magnargj said in OTA-20 Is Now Rolling Out:

          Wouldn't a form for registering issues after a new ota rollout be a good idea

          Maybe. I think that it should be easy for people to say they have a problem with our software.

          however.

          We're pretty low on time, and many different people are working on Ubuntu Touch. It would be pretty challenging to coordinate them to look at another place (like a spreadsheet that form requests get dumped into) for new bugs. Also, the software is available to everyone at no charge. I don't think it's that much of an ask to have people go to a central place to report issues that they have with Ubuntu Touch. Especially when someone getting a GitHub or GitLab account opens them up to many, many opportunities with Open Source software.

          Maybe you have an idea on how we could make the current bug reporting process easier for people? We can probably find a way to make sure that we get all the information that we need from everyone, without taking a lot of your time.

          M H 2 Replies Last reply Reply Quote 0
          • M Offline
            magnargj @UniSuperBox
            last edited by magnargj

            I definitively understand that this is a resource question, and the development of UT is low on resources... It might even be so that the amount of bug reports currently received, is more than enough, and the current way of doing it actually ensures that the amount doesn't become overwhelming.

            @unisuperbox said in OTA-20 Is Now Rolling Out:

            software is available to everyone at no charge.

            Which, of course, is appreciated every day by yours truly. I'm so happy that I don't need to use android and ios.

            I don't think it's that much of an ask to have people go to a central place to report issues that they have with Ubuntu Touch. Especially when someone getting a GitHub or GitLab account opens them up to many, many opportunities with Open Source software.

            This is not the user perspective, but rather the developer/coder/IT-person perspective. Personally, Github scares me away, I think it is counter intuitive and clearly made by and for coders and developers. I've thought about how handy it could be many times, but every time I'm in there I'm filled with a sense of frustration and feel alienated. Even though this may be hard to relate to among those that are daily github users, I think many "lay-men" are in the same boat as myself.

            Maybe you have an idea on how we could make the current bug reporting process easier for people? We can probably find a way to make sure that we get all the information that we need from everyone, without taking a lot of your time.

            I have no ready solutions for making the bug-reporting process easier, but I was envisaging something similar to Questback (I know, it is not a bug reporting software) where the user fills in feedback on different topics and where there are field where problems could be elaborated. I'm sure it would be possible to make some sort of link to have it all end up in github.
            The whole reporting could be integrated into the phone user interface, somewhere in the settings, so that bots didn't find it and create a spam issue.

            Volla 22, Xiaomi Mi A2, Nexus5 (backup)

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            • 3 Offline
              3T_Ed @magnargj
              last edited by

              @magnargj said in OTA-20 Is Now Rolling Out:

              This is not the user perspective, but rather the developer/coder/IT-person perspective. Personally, Github scares me away, I think it is counter intuitive and clearly made by and for coders and developers. I've thought about how handy it could be many times, but every time I'm in there I'm filled with a sense of frustration and feel alienated. Even though this may be hard to relate to among those that are daily github users, I think many "lay-men" are in the same boat as myself.

              Dito here. If there would be central place to address the issues found by simply describing it my guess is more and more people will be eager to report them who would otherwise just wait for that issue to be picked up by someone who's already on Git and that is likely to be a coder/developer, not the potential user who wants to divert from Android or Apple.

              Critics are the true Positives | OnePlus 3T, Lumia 950

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              • U Offline
                UniSuperBox
                last edited by UniSuperBox

                Yeah, GitHub can be scary for first-time users.

                I'm not opposed to a "Send Feedback" option in the operating system. I've built feedback and ticketing systems for non-developers before. I'm concerned with who would manage the sent feedback. People will send everything from new device requests to problems with apps to how angry their mother was on their call that day. We'll need people who are willing to be level 1 support technicians. Someone like that is exceptionally rare in a volunteer community.

                I've monitored the front-line email that was on the UBports contact page before. It is soul-crushing work. There are so many "you all are dumb because you don't support GoomiPhone Four Thousand and Three" messages. I understand why people email like that. I don't wish reading it on anyone. Therefore, we would probably need to hire a support team for such a system.

                Before you ask, "is that really necessary? How much feedback are you expecting?" I can assure you that it is necessary.

                So I'm not opposed, but it needs a lot more planning.

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                • AppLeeA Offline
                  AppLee
                  last edited by

                  In the meantime, I think that users can make an effort to go to gitlab/github (sorry it has to be both).
                  But to ease the pain of people feeling lost with the tools, I might endeavor into making a tutorial of how to post an issue or a feature request.
                  Maybe not very soon, as I have a lot on my plate, but surely that's something I'm willing to do if it can help releasing the pressure on this topic.

                  1 Reply Last reply Reply Quote 1
                  • H Offline
                    Homer @UniSuperBox
                    last edited by

                    @unisuperbox
                    How about an app for bugreporting? It could save your github/gitlsb credentials and automatically file the bug via REST API or whatever. Sorry I`m no experienced web programmer, but the threshold would be lower for people to file bugs. Especially since the UT version. Phone type, etc could be read by the app.
                    Anything except brick bug or Wifi. + mobile data failure could be reported this way.

                    klhK 1 Reply Last reply Reply Quote 1
                    • klhK Offline
                      klh @Homer
                      last edited by

                      @homer That should be relatively easy, depending on the features of the app. I might put it on my todo list (it's a bit long though, I still need a few apps to properly daily-drive my UBT device).

                      @UniSuperBox throw an AI at it, soul-crushing work is what they do best πŸ™‚

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                      • N Offline
                        nero355 @UniSuperBox
                        last edited by

                        @unisuperbox said in OTA-20 Is Now Rolling Out:

                        A "Send Feedback" option in the operating system.

                        Actually that was one of the things that I expected to find in the OS for some time now so if it can be done : Please do it! πŸ™‚

                        My phones :

                        • BQ Aquaris E5 HD Ubuntu Phone Edition - Ubuntu Touch 16.04 LTS
                        • ZUK Z2 Pro - ZUI Android 8.x
                        • Xiaomi Mi 9T - Jolla SailFish 3.4.x Community Build

                        P.S. : I am NOT a developer! ;)

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                        • C Offline
                          cliffcoggin
                          last edited by

                          OTA-20 arrived and installed today. Thanks to all concerned with composing it. Nice to be able to irritate others with a custom notification sound now.

                          1 Reply Last reply Reply Quote 1
                          • BollyB Offline
                            Bolly
                            last edited by Bolly

                            About the application.
                            I think you can fill the Git with repeated issues.
                            This should be taken into account. And implement something so that it does not happen.

                            2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
                            2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

                            2020-Now : PinePhone Braveheart & CE UBports
                            2020-Now (Family/Daily use): Vollaphone Xenial
                            2022-Now (Family/Daily use): Vollaphone 22 Focal

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                            • klhK Offline
                              klh @Bolly
                              last edited by

                              @bolly Yeah, mandatory "here is a list of issues that seem similar" before you are able to post.

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                              • G Offline
                                geoeducativa @klh
                                last edited by

                                This post is deleted!
                                arubislanderA 1 Reply Last reply Reply Quote 0
                                • arubislanderA Online
                                  arubislander @geoeducativa
                                  last edited by

                                  @geoeducativa I see you have created a new thread for this question. That is good. So I will remove the above post as it is off topic.

                                  πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                                  Happily running Ubuntu Touch
                                  Google Pixel 3a (20.04 DEV)
                                  JingPad (24.04 preview)
                                  Meizu Pro 5 (16.04 DEV)

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