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    OTA-20 Is Now Rolling Out

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      • U Offline
        UniSuperBox
        last edited by UniSuperBox

        Yeah, GitHub can be scary for first-time users.

        I'm not opposed to a "Send Feedback" option in the operating system. I've built feedback and ticketing systems for non-developers before. I'm concerned with who would manage the sent feedback. People will send everything from new device requests to problems with apps to how angry their mother was on their call that day. We'll need people who are willing to be level 1 support technicians. Someone like that is exceptionally rare in a volunteer community.

        I've monitored the front-line email that was on the UBports contact page before. It is soul-crushing work. There are so many "you all are dumb because you don't support GoomiPhone Four Thousand and Three" messages. I understand why people email like that. I don't wish reading it on anyone. Therefore, we would probably need to hire a support team for such a system.

        Before you ask, "is that really necessary? How much feedback are you expecting?" I can assure you that it is necessary.

        So I'm not opposed, but it needs a lot more planning.

        N 1 Reply Last reply Reply Quote 3
        • AppLeeA Offline
          AppLee
          last edited by

          In the meantime, I think that users can make an effort to go to gitlab/github (sorry it has to be both).
          But to ease the pain of people feeling lost with the tools, I might endeavor into making a tutorial of how to post an issue or a feature request.
          Maybe not very soon, as I have a lot on my plate, but surely that's something I'm willing to do if it can help releasing the pressure on this topic.

          1 Reply Last reply Reply Quote 1
          • H Offline
            Homer @UniSuperBox
            last edited by

            @unisuperbox
            How about an app for bugreporting? It could save your github/gitlsb credentials and automatically file the bug via REST API or whatever. Sorry I`m no experienced web programmer, but the threshold would be lower for people to file bugs. Especially since the UT version. Phone type, etc could be read by the app.
            Anything except brick bug or Wifi. + mobile data failure could be reported this way.

            klhK 1 Reply Last reply Reply Quote 1
            • klhK Offline
              klh @Homer
              last edited by

              @homer That should be relatively easy, depending on the features of the app. I might put it on my todo list (it's a bit long though, I still need a few apps to properly daily-drive my UBT device).

              @UniSuperBox throw an AI at it, soul-crushing work is what they do best πŸ™‚

              1 Reply Last reply Reply Quote 1
              • N Offline
                nero355 @UniSuperBox
                last edited by

                @unisuperbox said in OTA-20 Is Now Rolling Out:

                A "Send Feedback" option in the operating system.

                Actually that was one of the things that I expected to find in the OS for some time now so if it can be done : Please do it! πŸ™‚

                My phones :

                • BQ Aquaris E5 HD Ubuntu Phone Edition - Ubuntu Touch 16.04 LTS
                • ZUK Z2 Pro - ZUI Android 8.x
                • Xiaomi Mi 9T - Jolla SailFish 3.4.x Community Build

                P.S. : I am NOT a developer! ;)

                1 Reply Last reply Reply Quote 0
                • C Offline
                  cliffcoggin
                  last edited by

                  OTA-20 arrived and installed today. Thanks to all concerned with composing it. Nice to be able to irritate others with a custom notification sound now.

                  1 Reply Last reply Reply Quote 1
                  • BollyB Offline
                    Bolly
                    last edited by Bolly

                    About the application.
                    I think you can fill the Git with repeated issues.
                    This should be taken into account. And implement something so that it does not happen.

                    2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
                    2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

                    2020-Now : PinePhone Braveheart & CE UBports
                    2020-Now (Family/Daily use): Vollaphone Xenial
                    2022-Now (Family/Daily use): Vollaphone 22 Focal

                    klhK 1 Reply Last reply Reply Quote 1
                    • klhK Offline
                      klh @Bolly
                      last edited by

                      @bolly Yeah, mandatory "here is a list of issues that seem similar" before you are able to post.

                      G 1 Reply Last reply Reply Quote 1
                      • G Offline
                        geoeducativa @klh
                        last edited by

                        This post is deleted!
                        arubislanderA 1 Reply Last reply Reply Quote 0
                        • arubislanderA Offline
                          arubislander @geoeducativa
                          last edited by

                          @geoeducativa I see you have created a new thread for this question. That is good. So I will remove the above post as it is off topic.

                          πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                          Happily running Ubuntu Touch
                          Google Pixel 3a (20.04 DEV)
                          JingPad (24.04 preview)
                          Meizu Pro 5 (16.04 DEV)

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