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    install fail with installer - fairphone 4

    Scheduled Pinned Locked Moved Fairphone 4
    fairphone 4install issueubports install
    19 Posts 7 Posters 1.4k Views 2 Watching
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      • KenedaK Offline
        Keneda @3pticha
        last edited by

        @3pticha
        Did you try using official instructions : https://support.fairphone.com/hc/en-us/articles/4405858261777-Fairphone-4-OS-manual-installation ?

        2015-2023 : Meizu MX4 ☠️⚰️✝️
        2023-2024 : Nexus 5 ☠️⚰️✝️
        2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
        🇲🇫🇬🇧

        3 1 Reply Last reply Reply Quote 0
        • 3 Offline
          3pticha @Keneda
          last edited by

          @Keneda I did,but manual installation ends without doing anything :
          5cbc438b-7f67-4b9b-a23f-fa6f3432b4a3-image.png
          I checked twice I had take the right package, but it still ends like this

          KenedaK 1 Reply Last reply Reply Quote 0
          • KenedaK Offline
            Keneda @3pticha
            last edited by Keneda

            @3pticha
            Use code tag from forum posting form to post the complete log here. There, we can't see the error.

            2015-2023 : Meizu MX4 ☠️⚰️✝️
            2023-2024 : Nexus 5 ☠️⚰️✝️
            2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
            🇲🇫🇬🇧

            3 1 Reply Last reply Reply Quote 0
            • 3 Offline
              3pticha @Keneda
              last edited by Keneda

              @Keneda

              Sorry, there ti is :

              *** Fairphone 4 flashing script ***
              
              INFO: The procedure will start soon. Please wait...
              INFO: The package type is "user-factory"
              INFO: The build number is "FP4K" 
              INFO: Youre are using a Linux distribution.
              
              INFO: Validating the integrity of the package.
                    This might take a while. Please wait...
              INFO: Validation complete.
              
              WARNING: Flashing this image wipes all user data and settings on the phone. It will alse remove the Google factory reset protection.
              Are you sure you want to continue?
              Type "Yes" (case sensitive) and press enter to continue: Yes
              INFO: Looking for connected device(s)...
              INFO: One Fairphone 4 in fastboot mode found (serial number: *******).
              

              Then nothing after this, the script ends here.

              KenedaK 1 Reply Last reply Reply Quote 0
              • KenedaK Offline
                Keneda @3pticha
                last edited by Keneda

                @3pticha said in install fail with installer - fairphone 4:

                Then nothing after this, the script ends here.

                Oh ok, i though there were some errors logs after that could lead to better help...

                Do you have a windows pc on wich you could try with the windows tool ?
                Did you try to contact fairphone support ?
                Also you could try the ubports telegramm support.

                2015-2023 : Meizu MX4 ☠️⚰️✝️
                2023-2024 : Nexus 5 ☠️⚰️✝️
                2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                🇲🇫🇬🇧

                3 1 Reply Last reply Reply Quote 0
                • 3 Offline
                  3pticha @Keneda
                  last edited by Keneda

                  @Keneda I got this on Windows

                  *** Fairphone 4 flashing script ***
                  
                  INFO: The procedure will start soon. Please wait...
                  INFO: The package type is "user-factory"
                  INFO: The build number is "FP4K"
                  INFO: You are using MinGW on Windows
                  
                  INFO: Validating the integrity of the package.
                        This might take a while. Please wait...
                  INFO: Validation complete.
                  WARNING: Flashing this image wipes all user data and settings on the phone.
                           It will also remove the Google factory reset protection.
                           Are you sure you want to continue?
                           Type "Yes" (case sensitive) and press enter to continue: Yes
                  INFO: Looking for connected device(s)...
                  INFO: One Fairphone 4 in fastboot mode found (serial number: *********).
                  ERROR: The critical partitions are not unlocked.
                         Please refer to our support articles for help.
                  ERROR: Aborting now (press Enter to terminate).
                  

                  I tried to contact Fairphone et write on the telegram channel, but did not have answer for both

                  LakotaubpL stanwoodS 2 Replies Last reply Reply Quote 0
                  • LakotaubpL Offline
                    Lakotaubp @3pticha
                    last edited by

                    @3pticha Have you asked here https://t.me/ut_on_fp4 our FP4 group. From the above something is not unlocked, did you unlock bootloader before starting?

                    3 1 Reply Last reply Reply Quote 1
                    • 3 Offline
                      3pticha @Lakotaubp
                      last edited by

                      @Lakotaubp I did have unlock the bootloader, and when I had the following picture, it showed "DEVICE STATE - unlocked" like the picture
                      d503fbc5-34cd-4901-a3c1-34a3e34434e2-image.png
                      I will try the FP4 telegram channel

                      KenedaK 1 Reply Last reply Reply Quote 0
                      • KenedaK Offline
                        Keneda @3pticha
                        last edited by Keneda

                        @3pticha
                        Try this adb command in fastboot mode : fastboot oem device-info.

                        I found it on a thread that could help you understand your issue, not exactly your problem, but critical partitions are something that can prevent some flashing in some cases apparently (like "manual" installs) : https://forum.fairphone.com/t/stuck-with-locked-critical-and-fpos/91940

                        I guess you could start by attempting to unlock critical partitions and then retry installing FPOS 11.

                        DO NOT relock the bootloader in any case.

                        Edit : Also found this thread with someone quite in your situation :
                        https://forum.fairphone.com/t/not-able-to-install-os-on-fp4/96017

                        2015-2023 : Meizu MX4 ☠️⚰️✝️
                        2023-2024 : Nexus 5 ☠️⚰️✝️
                        2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                        🇲🇫🇬🇧

                        1 Reply Last reply Reply Quote 0
                        • stanwoodS Offline
                          stanwood @3pticha
                          last edited by stanwood

                          ERROR: The critical partitions are not unlocked.
                          Please refer to our support articles for help.

                          I don't think your bootloader partitions are unlocked, or at least not the critical directory.

                          I suggest you type the following 2 commands in the terminal:

                          fastboot flashing unlock
                          fastboot flashing unlock_critical
                          

                          Then the installation process can begin.

                          The current Android ROM / Custom ROM must be version 11.

                          Redmi Note 9S Stable
                          If God has a computer, it must be a GNU/Linux

                          3 1 Reply Last reply Reply Quote 0
                          • 3 Offline
                            3pticha @stanwood
                            last edited by

                            @stanwood

                            It turned out that I had missed the "fastboot flashing unlock_critical" part. Since then - and after repair by Fairphone - I've made some progress: Now the installation begins, but the UBports installer gets stuck at the "rebooting to fastbootd" step, while at the same time, the phone already displays the Fastbootd screen, with the menu offering "recovery," "reboot to system," "reboot to bootloader," and "advanced. But nothing happens

                            MoemM 1 Reply Last reply Reply Quote 0
                            • MoemM Offline
                              Moem @3pticha
                              last edited by

                              @3pticha said in install fail with installer - fairphone 4:

                              the UBports installer gets stuck at the "rebooting to fastbootd" step, while at the same time, the phone already displays the Fastbootd screen

                              Maybe it's just waiting for you to click Continue?

                              Is currently using an Op5t
                              Also owns an Op1, a BQ E4.5 and an Xperia X, as well as a BQ tablet and a Pinetab2. Please, someone... make it stop.

                              3 1 Reply Last reply Reply Quote 0
                              • 3 Offline
                                3pticha @Moem
                                last edited by

                                @Moem I have no Continue button 😞

                                I only have this : 44ef9402-22ba-4dd5-96e9-71ed8512fd87-image.png

                                MrT10001M 1 Reply Last reply Reply Quote 0
                                • MrT10001M Offline
                                  MrT10001 @3pticha
                                  last edited by

                                  @3pticha Try unplugging the phone and plug it back in.

                                  Xiaomi Redmi Note 7.... And more...
                                  I have too many devices...

                                  3 2 Replies Last reply Reply Quote 0
                                  • 3 Offline
                                    3pticha @MrT10001
                                    last edited by

                                    This post is deleted!
                                    1 Reply Last reply Reply Quote 0
                                    • 3 Offline
                                      3pticha @MrT10001
                                      last edited by

                                      @MrT10001 I made progress. Now it's stuck on "deleting logical partition" for an hour :

                                      9a0936d1-60dd-43c9-b6ad-258d732edab4-image.png
                                      The phone display the fastbootd screen :

                                      344929b3-9717-48b0-877f-41c09aa21c7c-image.png

                                      1 Reply Last reply Reply Quote 0
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