BQ Aquaris M10 HD won't turn on [solved]

bruno · 5 Mar 2018, 22:56

@advocatux I connected the device for > 4h to the power supply and i tried to start serveral times but it still doesn't start...

bruno · 5 Mar 2018, 23:05

@marathon2422 said in BQ Aquaris M10 HD won't turn on:

(...) ,make sure it goes off (...) it needs to go completely off (...)

but how can i force a complete shutdown? The screen is totally black, but the cpu is a little bit warm, even 2-3 h past turn off.

bruno · 5 Mar 2018, 23:14

@andromeda I have a LiPo charger/discharger. I thinking about discharching the battery. But therfore i have to open the battery to bypass the protection circuit ...

bruno · 5 Mar 2018, 23:23

@pulsar33 I tried your tip serveral times thie evening, but it doesn't work until now. Maybe i'm too impatient Pehaps 5 minutes are not enough...

Pulsar33 · 6 Mar 2018, 00:00

@bruno : sorry but I can figure out that it is so long as 5 minutes. From memory, between 1 and 2 minutes, at most 3. It is likely that it won't succeed.
Good luck

Marathon2422 · 6 Mar 2018, 04:00

You could try reflashing with BQ tool ,do everything,press download etc,then connect your device,with your PC sound turned up ,if no result ,try any button option while connected, to ,including unplugging and plugging it back in, because the flash tool is expecting a turned off device -- OR go with draining the battery down ,then recharging it FULLY ,before you try anything.

advocatux · 3 Jun 2018, 15:24

@bruno can you read Spanish? In the BQ forum some people had a similar problem like yours http://www.mibqyyo.com/comunidad/categories/gama-m-tablets

It seems the first thing to do is to try a soft reset and if that doesn't work, a hard reset.

I don't know where you are but maybe you could also try to contact BQ customer service.

Good luck!

bruno · 3 Jul 2018, 08:59

@marathon2422 That's it! By using the BQ flash tool i could reawake my device.

Unfortunaltly i had to flash my device with am android package cause BQ don't provide an ubuntu package for the HD edition anymore. Afterwards i could reflash the device back to UT by using the UBPorts installer!
Now i'm glad to have a running device and i stricktly avoid to power it down...

Btw: after reflashing to android the battery power was only 1%. This after shutdown only 48h before. So the shutdown was defintly incomplete and the device drained the battery strongly.
My question now: is this a BQ problem? Or is it a UT bug?

Thanks to all for giving me tips and advices! Now i can restart with UT

Marathon2422 · 7 Mar 2018, 14:49

@bruno I am glad its working for you , I sent mine (fhd) back to BQ to get the nvram+10 err, fixed ,but they cannot find it now . lost or or .

advocatux · 7 Mar 2018, 19:36

@bruno I'm glad you're back on board.

Just in case someone comes here with a similar problem, looking for a solution: Contact BQ support, they'll ask you for the serial number of the Ubuntu tablet, and then they'll give you the link for the tools and image.

EDIT: This is the link for downloads: http://www.mibqyyo.com/descargas/

andromeda · 10 Mar 2018, 08:28

@bruno said in BQ Aquaris M10 HD won't turn on [solved]:

h am android package cause BQ don't provide an ubuntu package for the HD edition anymore. Afterwards i could reflash the device back to UT by using the UBPorts installer!
Now i'm glad to have a running device and i stricktly avoid to power it down...
Btw: after reflashing to android the battery power was only 1%. This after shutdown only 48h before. So the shutdown was defintly incomplete and the device drained the battery strongly.
My question now: is this a BQ problem? Or is it a UT bug?

I think your battery was drained just in time when you plugged it in. When that happened to me i could not connect it to my computer. Your reflash was most likely not necessary.

Bug is with UT. Never happened to me when i used Android.