UBports Robot Logo UBports Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    BQ Aquaris M10 HD won't turn on [solved]

    Scheduled Pinned Locked Moved Support
    m10 hdbq m10
    18 Posts 6 Posters 6.5k Views 2 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
      Reply
      • Reply as topic
      Log in to reply
      This topic has been deleted. Only users with topic management privileges can see it.
      • B Offline
        bruno @Marathon2422
        last edited by

        @marathon2422 said in BQ Aquaris M10 HD won't turn on:

        (...) ,make sure it goes off (...) it needs to go completely off (...)

        but how can i force a complete shutdown? The screen is totally black, but the cpu is a little bit warm, even 2-3 h past turn off.

        1 Reply Last reply Reply Quote 0
        • B Offline
          bruno @andromeda
          last edited by

          @andromeda I have a LiPo charger/discharger. I thinking about discharching the battery. But therfore i have to open the battery to bypass the protection circuit ...

          1 Reply Last reply Reply Quote 0
          • B Offline
            bruno @Pulsar33
            last edited by

            @pulsar33 I tried your tip serveral times thie evening, but it doesn't work until now. Maybe i'm too impatient Pehaps 5 minutes are not enough...

            Pulsar33P 1 Reply Last reply Reply Quote 0
            • Pulsar33P Offline
              Pulsar33 @bruno
              last edited by

              @bruno : sorry but I can figure out that it is so long as 5 minutes. From memory, between 1 and 2 minutes, at most 3. It is likely that it won't succeed.
              Good luck

              Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
              Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
              Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

              1 Reply Last reply Reply Quote 0
              • M Offline
                Marathon2422
                last edited by

                You could try reflashing with BQ tool ,do everything,press download etc,then connect your device,with your PC sound turned up ,if no result ,try any button option while connected, to ,including unplugging and plugging it back in, because the flash tool is expecting a turned off device -- OR go with draining the battery down ,then recharging it FULLY ,before you try anything.

                B 1 Reply Last reply Reply Quote 1
                • advocatuxA Offline
                  advocatux
                  last edited by advocatux

                  @bruno can you read Spanish? In the BQ forum some people had a similar problem like yours http://www.mibqyyo.com/comunidad/categories/gama-m-tablets

                  It seems the first thing to do is to try a soft reset and if that doesn't work, a hard reset.

                  I don't know where you are but maybe you could also try to contact BQ customer service.

                  Good luck!

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    bruno @Marathon2422
                    last edited by bruno

                    @marathon2422 That's it! By using the BQ flash tool i could reawake my device.

                    Unfortunaltly i had to flash my device with am android package cause BQ don't provide an ubuntu package for the HD edition anymore. Afterwards i could reflash the device back to UT by using the UBPorts installer!
                    Now i'm glad to have a running device and i stricktly avoid to power it down...

                    Btw: after reflashing to android the battery power was only 1%. This after shutdown only 48h before. So the shutdown was defintly incomplete and the device drained the battery strongly.
                    My question now: is this a BQ problem? Or is it a UT bug?

                    Thanks to all for giving me tips and advices! Now i can restart with UT 🙂

                    M advocatuxA A 3 Replies Last reply Reply Quote 2
                    • M Offline
                      Marathon2422 @bruno
                      last edited by

                      @bruno I am glad its working for you , I sent mine (fhd) back to BQ to get the nvram+10 err, fixed ,but they cannot find it now . lost or or .

                      1 Reply Last reply Reply Quote 0
                      • advocatuxA Offline
                        advocatux @bruno
                        last edited by advocatux

                        @bruno I'm glad you're back on board.

                        Just in case someone comes here with a similar problem, looking for a solution: Contact BQ support, they'll ask you for the serial number of the Ubuntu tablet, and then they'll give you the link for the tools and image.

                        EDIT: This is the link for downloads: http://www.mibqyyo.com/descargas/

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          andromeda @bruno
                          last edited by

                          @bruno said in BQ Aquaris M10 HD won't turn on [solved]:

                          h am android package cause BQ don't provide an ubuntu package for the HD edition anymore. Afterwards i could reflash the device back to UT by using the UBPorts installer!
                          Now i'm glad to have a running device and i stricktly avoid to power it down...
                          Btw: after reflashing to android the battery power was only 1%. This after shutdown only 48h before. So the shutdown was defintly incomplete and the device drained the battery strongly.
                          My question now: is this a BQ problem? Or is it a UT bug?

                          I think your battery was drained just in time when you plugged it in. When that happened to me i could not connect it to my computer. Your reflash was most likely not necessary.

                          Bug is with UT. Never happened to me when i used Android.

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post