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    Videos can't be read since today's core apps updates.

    Scheduled Pinned Locked Moved Support
    17 Posts 6 Posters 786 Views 3 Watching
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      • K Offline
        kristatos @domubpkm
        last edited by

        @domubpkm have you tried deleting the cache?

        BQ Aquaris E4.5 (UT 16.04)
        Vollaphone (UT 20.04)

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        • D Offline
          domubpkm @kristatos
          last edited by

          @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
          screenshot20250717_133407301.png

          It is an old bug but i don't know if it has been explained.
          Very strange. When the bug seems fixed, i don't know why.

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          • K Offline
            kristatos @domubpkm
            last edited by

            @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
            I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

            BQ Aquaris E4.5 (UT 16.04)
            Vollaphone (UT 20.04)

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            • K Online
              kugiigi @kristatos
              last edited by

              @kristatos Which cache do you clear/delete?

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              • K Offline
                kristatos @kugiigi
                last edited by

                @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                ~/.cache
                

                should definitely work. But this way will also clear caches from other apps...

                BQ Aquaris E4.5 (UT 16.04)
                Vollaphone (UT 20.04)

                arubislanderA K 2 Replies Last reply Reply Quote 0
                • arubislanderA Offline
                  arubislander @kristatos
                  last edited by

                  @kristatos Yeah, Dekko users will not be wanting to do that...

                  πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                  Happily running Ubuntu Touch
                  Google Pixel 3a (24.04 preview)
                  JingPad (24.04 preview)
                  PinePhone OG (20.04)
                  Meizu Pro 5 (16.04 DEV)

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                  • K Online
                    kugiigi @kristatos
                    last edited by

                    @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                    • K Offline
                      kristatos @kugiigi
                      last edited by

                      @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                      BQ Aquaris E4.5 (UT 16.04)
                      Vollaphone (UT 20.04)

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                      • D Offline
                        domubpkm @messayisto
                        last edited by

                        @messayisto erasing mediascanner cache or all cache doesn't solve the issue on Volla 22. After a certain number of unknown restarts, it can work again, but seen like that, it seems pure chance.

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                        • K Offline
                          kristatos @domubpkm
                          last edited by

                          @domubpkm When I had this issue in the past, I always could reliable "fix" it with deleting the cache. I don't had to restart several times or something like that.

                          BQ Aquaris E4.5 (UT 16.04)
                          Vollaphone (UT 20.04)

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