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    Videos can't be read since today's core apps updates.

    Scheduled Pinned Locked Moved Support
    17 Posts 6 Posters 1.7k Views 3 Watching
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      • K Offline
        kristatos @domubpkm
        last edited by

        @domubpkm have you tried deleting the cache?

        BQ Aquaris E4.5 (UT 16.04)
        Vollaphone (UT 20.04)
        Vollaphone 22 (UT 24.04)

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        • D Offline
          domubpkm @kristatos
          last edited by

          @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
          screenshot20250717_133407301.png

          It is an old bug but i don't know if it has been explained.
          Very strange. When the bug seems fixed, i don't know why.

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          • K Offline
            kristatos @domubpkm
            last edited by

            @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
            I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

            BQ Aquaris E4.5 (UT 16.04)
            Vollaphone (UT 20.04)
            Vollaphone 22 (UT 24.04)

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            • K Offline
              kugiigi @kristatos
              last edited by

              @kristatos Which cache do you clear/delete?

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              • K Offline
                kristatos @kugiigi
                last edited by

                @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                ~/.cache
                

                should definitely work. But this way will also clear caches from other apps...

                BQ Aquaris E4.5 (UT 16.04)
                Vollaphone (UT 20.04)
                Vollaphone 22 (UT 24.04)

                arubislanderA K 2 Replies Last reply Reply Quote 0
                • arubislanderA Offline
                  arubislander @kristatos
                  last edited by

                  @kristatos Yeah, Dekko users will not be wanting to do that...

                  πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                  Happily running Ubuntu Touch
                  JingPad (24.04-1.x daily)
                  OnePlus Nord N10 5G (24.04-2.x daily)
                  PinePhone OG (20.04)
                  Meizu Pro 5 (16.04 DEV)
                  Google Pixel 3a

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                  • K Offline
                    kugiigi @kristatos
                    last edited by

                    @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                    • K Offline
                      kristatos @kugiigi
                      last edited by

                      @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                      BQ Aquaris E4.5 (UT 16.04)
                      Vollaphone (UT 20.04)
                      Vollaphone 22 (UT 24.04)

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                      • D Offline
                        domubpkm @messayisto
                        last edited by

                        @messayisto erasing mediascanner cache or all cache doesn't solve the issue on Volla 22. After a certain number of unknown restarts, it can work again, but seen like that, it seems pure chance.

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                        • K Offline
                          kristatos @domubpkm
                          last edited by

                          @domubpkm When I had this issue in the past, I always could reliable "fix" it with deleting the cache. I don't had to restart several times or something like that.

                          BQ Aquaris E4.5 (UT 16.04)
                          Vollaphone (UT 20.04)
                          Vollaphone 22 (UT 24.04)

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