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    Videos can't be read since today's core apps updates.

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      • D Offline
        domubpkm @Charly
        last edited by

        @Charly said in Videos can't be read since today's core apps updates.:

        With my Volla x23 (ota-8), I can no longer record videos since today's update of the photo app.

        Works on Volla 22

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        • K Offline
          kugiigi @Charly
          last edited by

          @Charly Recording videos is also affected when playback is broken. You can try restarting media-hub (systemctl --user restart media-hub.service) but if it's still the same, only a reboot could fix it.

          Broken video playback is quite a common occurrence on my FP4 which I observed started in recent OTA (7 or 8?) updates.

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          • messayistoM Offline
            messayisto @domubpkm
            last edited by

            @domubpkm On oneplusone nord m10, rc, focal, after core apps update video playing and video recording is working fine.
            But: Fotos are shown only vertical, no matter if they were taken vertical or horizontal.

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            • D Offline
              domubpkm
              last edited by

              It starts again on my Volla 22 ota-9 the icon of videos do not appear. I am at 7 restart and it does not fix anything. Restarting media-hub services does not change anything either.
              screenshot20250717_125930727.png.

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              • K Offline
                kristatos @domubpkm
                last edited by

                @domubpkm have you tried deleting the cache?

                BQ Aquaris E4.5 (UT 16.04)
                Vollaphone (UT 20.04)
                Vollaphone 22 (UT 24.04)

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                • D Offline
                  domubpkm @kristatos
                  last edited by

                  @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
                  screenshot20250717_133407301.png

                  It is an old bug but i don't know if it has been explained.
                  Very strange. When the bug seems fixed, i don't know why.

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                  • K Offline
                    kristatos @domubpkm
                    last edited by

                    @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
                    I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

                    BQ Aquaris E4.5 (UT 16.04)
                    Vollaphone (UT 20.04)
                    Vollaphone 22 (UT 24.04)

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                    • K Offline
                      kugiigi @kristatos
                      last edited by

                      @kristatos Which cache do you clear/delete?

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                      • K Offline
                        kristatos @kugiigi
                        last edited by

                        @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                        ~/.cache
                        

                        should definitely work. But this way will also clear caches from other apps...

                        BQ Aquaris E4.5 (UT 16.04)
                        Vollaphone (UT 20.04)
                        Vollaphone 22 (UT 24.04)

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                        • arubislanderA Offline
                          arubislander @kristatos
                          last edited by

                          @kristatos Yeah, Dekko users will not be wanting to do that...

                          πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                          Happily running Ubuntu Touch
                          JingPad (24.04-1.x daily)
                          OnePlus Nord N10 5G (24.04-2.x daily)
                          PinePhone OG (20.04)
                          Meizu Pro 5 (16.04 DEV)
                          Google Pixel 3a

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                          • K Offline
                            kugiigi @kristatos
                            last edited by

                            @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                            • K Offline
                              kristatos @kugiigi
                              last edited by

                              @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                              BQ Aquaris E4.5 (UT 16.04)
                              Vollaphone (UT 20.04)
                              Vollaphone 22 (UT 24.04)

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                              • D Offline
                                domubpkm @messayisto
                                last edited by

                                @messayisto erasing mediascanner cache or all cache doesn't solve the issue on Volla 22. After a certain number of unknown restarts, it can work again, but seen like that, it seems pure chance.

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                                • K Offline
                                  kristatos @domubpkm
                                  last edited by

                                  @domubpkm When I had this issue in the past, I always could reliable "fix" it with deleting the cache. I don't had to restart several times or something like that.

                                  BQ Aquaris E4.5 (UT 16.04)
                                  Vollaphone (UT 20.04)
                                  Vollaphone 22 (UT 24.04)

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