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    Videos can't be read since today's core apps updates.

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      • D Offline
        domubpkm
        last edited by

        Hello.
        I did all the today's updates of core apps with OpenStore app and now i can't start and read any videos on my Volla 22 OTA-8.
        I don't know where it comes from !
        Is somebody noticed that ?

        C messayistoM 2 Replies Last reply Reply Quote 0
        • D Offline
          domubpkm
          last edited by

          Maybe a coincidence. The problem resolved after turning off and turning on the Volla nearly for some time. Indeed, it happens quite frequently that the videos are not recognized and are poorly loaded. I noticed that on Volla, volla 22, BQ with xenial..

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          • C Offline
            Charly @domubpkm
            last edited by

            @domubpkm

            With my Volla x23 (ota-8), I can no longer record videos since today's update of the photo app.

            Greetings
            Charly

            UT 20.04 on Volla X23

            D K 2 Replies Last reply Reply Quote 0
            • D Offline
              domubpkm @Charly
              last edited by

              @Charly said in Videos can't be read since today's core apps updates.:

              With my Volla x23 (ota-8), I can no longer record videos since today's update of the photo app.

              Works on Volla 22

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              • K Offline
                kugiigi @Charly
                last edited by

                @Charly Recording videos is also affected when playback is broken. You can try restarting media-hub (systemctl --user restart media-hub.service) but if it's still the same, only a reboot could fix it.

                Broken video playback is quite a common occurrence on my FP4 which I observed started in recent OTA (7 or 8?) updates.

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                • messayistoM Offline
                  messayisto @domubpkm
                  last edited by

                  @domubpkm On oneplusone nord m10, rc, focal, after core apps update video playing and video recording is working fine.
                  But: Fotos are shown only vertical, no matter if they were taken vertical or horizontal.

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                  • D Offline
                    domubpkm
                    last edited by

                    It starts again on my Volla 22 ota-9 the icon of videos do not appear. I am at 7 restart and it does not fix anything. Restarting media-hub services does not change anything either.
                    screenshot20250717_125930727.png.

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                    • K Offline
                      kristatos @domubpkm
                      last edited by

                      @domubpkm have you tried deleting the cache?

                      BQ Aquaris E4.5 (UT 16.04)
                      Vollaphone (UT 20.04)

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                      • D Offline
                        domubpkm @kristatos
                        last edited by

                        @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
                        screenshot20250717_133407301.png

                        It is an old bug but i don't know if it has been explained.
                        Very strange. When the bug seems fixed, i don't know why.

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                        • K Offline
                          kristatos @domubpkm
                          last edited by

                          @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
                          I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

                          BQ Aquaris E4.5 (UT 16.04)
                          Vollaphone (UT 20.04)

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                          • K Offline
                            kugiigi @kristatos
                            last edited by

                            @kristatos Which cache do you clear/delete?

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                            • K Offline
                              kristatos @kugiigi
                              last edited by

                              @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                              ~/.cache
                              

                              should definitely work. But this way will also clear caches from other apps...

                              BQ Aquaris E4.5 (UT 16.04)
                              Vollaphone (UT 20.04)

                              arubislanderA K 2 Replies Last reply Reply Quote 0
                              • arubislanderA Offline
                                arubislander @kristatos
                                last edited by

                                @kristatos Yeah, Dekko users will not be wanting to do that...

                                πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                                Happily running Ubuntu Touch
                                Google Pixel 3a (24.04 preview)
                                JingPad (24.04 preview)
                                PinePhone OG (20.04)
                                Meizu Pro 5 (16.04 DEV)

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                                • K Offline
                                  kugiigi @kristatos
                                  last edited by

                                  @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                                  • K Offline
                                    kristatos @kugiigi
                                    last edited by

                                    @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                                    BQ Aquaris E4.5 (UT 16.04)
                                    Vollaphone (UT 20.04)

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