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    Videos can't be read since today's core apps updates.

    Scheduled Pinned Locked Moved Support
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      • messayistoM Offline
        messayisto @domubpkm
        last edited by

        @domubpkm On oneplusone nord m10, rc, focal, after core apps update video playing and video recording is working fine.
        But: Fotos are shown only vertical, no matter if they were taken vertical or horizontal.

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        • D Offline
          domubpkm
          last edited by

          It starts again on my Volla 22 ota-9 the icon of videos do not appear. I am at 7 restart and it does not fix anything. Restarting media-hub services does not change anything either.
          screenshot20250717_125930727.png.

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          • K Online
            kristatos @domubpkm
            last edited by

            @domubpkm have you tried deleting the cache?

            BQ Aquaris E4.5 (UT 16.04)
            Vollaphone (UT 20.04)

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            • D Offline
              domubpkm @kristatos
              last edited by

              @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
              screenshot20250717_133407301.png

              It is an old bug but i don't know if it has been explained.
              Very strange. When the bug seems fixed, i don't know why.

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              • K Online
                kristatos @domubpkm
                last edited by

                @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
                I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

                BQ Aquaris E4.5 (UT 16.04)
                Vollaphone (UT 20.04)

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                • K Offline
                  kugiigi @kristatos
                  last edited by

                  @kristatos Which cache do you clear/delete?

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                  • K Online
                    kristatos @kugiigi
                    last edited by

                    @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                    ~/.cache
                    

                    should definitely work. But this way will also clear caches from other apps...

                    BQ Aquaris E4.5 (UT 16.04)
                    Vollaphone (UT 20.04)

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                    • arubislanderA Offline
                      arubislander @kristatos
                      last edited by

                      @kristatos Yeah, Dekko users will not be wanting to do that...

                      πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                      Happily running Ubuntu Touch
                      Google Pixel 3a (24.04 preview)
                      JingPad (24.04 preview)
                      PinePhone OG (20.04)
                      Meizu Pro 5 (16.04 DEV)

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                      • K Offline
                        kugiigi @kristatos
                        last edited by

                        @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                        • K Online
                          kristatos @kugiigi
                          last edited by

                          @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                          BQ Aquaris E4.5 (UT 16.04)
                          Vollaphone (UT 20.04)

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