UBports Shop
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@epierre OK no problem, just wanted to make sure you got the order because I got an error at the end of the transaction and I didn't receive an email with the details. Just the paypal payment notification. Thanks!
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@epierre almost 3 months later and nothing, is this normal?
who I can contact about this? -
@kcir No, this is not normal. Same issue, sales@ubports.com way to slow to respond (> 1 month in my case). Not sure what the problem is but I would expect a faster response if e.g. a client's credit card was charged after a web site crash when no order was placed.
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@kcir Could I please ask that you send an email to sales@ubports.com stating what has happenend and let me know when you have done so. In the mean time I will pass this on as well. I can only apologise that your issue has taken so long to be dealt with.
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@kcir did you get a response yet?
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@commisde All I can report is that no further issues have been brought to my attention. If they continue to be a problem please let us know.
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@lakotaubp hereby i let you know, that you received an email by info@ubports.com edit: no offence, i guess you received the email edit2: you meaning you as a representative of ubports.com
Nexus 4
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@commisde ok so you have still not had an answer? Please PM me the details when sent, contents and so on and I will look into it.
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@commisde Have you tried sales@ubports.com
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@lakotaubp no, only info@ubports.com
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@commisde Please try the sales one and let me know how it goes.
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