UBports Shop
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Hello,
I bought some items from the shop and after I finished the payment process I got an Internal Server Error but the payment went thru. I tried to contact info@ubports.com two weeks ago to see if they got the order but didn't get any response. Is there any other way I can contact them?
Thanks
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Ouh, I'll pass your message to someone that can check this.
Sorry for the inconvenient -
@CiberSheep : Hi, would it be possible to provide a shop@... mailadress? So issue processing might be faster.
Thanks -
Sorry about the delay for the order you have placed at UBports. We had some delay to get the stock level in place. Next week we hope to have all items available and shipment will be done.
Again our apologies for the delay.
Kind regards,
UBports team. -
@epierre OK no problem, just wanted to make sure you got the order because I got an error at the end of the transaction and I didn't receive an email with the details. Just the paypal payment notification. Thanks!
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@epierre almost 3 months later and nothing, is this normal?
who I can contact about this? -
@kcir No, this is not normal. Same issue, sales@ubports.com way to slow to respond (> 1 month in my case). Not sure what the problem is but I would expect a faster response if e.g. a client's credit card was charged after a web site crash when no order was placed.
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@kcir Could I please ask that you send an email to sales@ubports.com stating what has happenend and let me know when you have done so. In the mean time I will pass this on as well. I can only apologise that your issue has taken so long to be dealt with.
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@kcir did you get a response yet?
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@commisde All I can report is that no further issues have been brought to my attention. If they continue to be a problem please let us know.
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@lakotaubp hereby i let you know, that you received an email by info@ubports.com edit: no offence, i guess you received the email edit2: you meaning you as a representative of ubports.com
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@commisde ok so you have still not had an answer? Please PM me the details when sent, contents and so on and I will look into it.
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@commisde Have you tried sales@ubports.com
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@lakotaubp no, only info@ubports.com
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@commisde Please try the sales one and let me know how it goes.