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    File manager app shows blank screen

    Oneplus 6/6T
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    • C
      ColinW last edited by

      Has anyone else had issues with the ubports file manager app only showing a blank white screen when you load it up?

      I installed document viewer to see if that may have had a similar issue but that works fine.

      I've seen it suggested if it was a permissions issue that there'd be a dialog to authorise access but as the UI doesn't load I can't do that.

      Thanks

      Keneda Lakotaubp 3 Replies Last reply Reply Quote 0
      • Keneda
        Keneda @ColinW last edited by

        @colinw
        No problem on MX4.

        2015-Now : Meizu MX4 (Stable) for daily use
        Spare : Nexus 5 (Stable)

        1 Reply Last reply Reply Quote 0
        • Lakotaubp
          Lakotaubp @ColinW last edited by

          @colinw You normally have to put in the same code as to unlock the phone and yes you should see a permissions box. TRy checking for updates, switching on dev mode (if not done) and restarting.

          Keneda 1 Reply Last reply Reply Quote 0
          • Keneda
            Keneda @Lakotaubp last edited by

            @lakotaubp
            Well unlock code is for accessing folders that are outside user space and normally hidden, but he can't access anything as he gets a blank screen, he can't even see download, pictured, music, etc...

            2015-Now : Meizu MX4 (Stable) for daily use
            Spare : Nexus 5 (Stable)

            1 Reply Last reply Reply Quote 0
            • Keneda
              Keneda @ColinW last edited by Keneda

              @colinw
              Homescreen of the app should be like this : https://forums.ubports.com/assets/uploads/files/1625126552102-screenshot20210701_100055141.png

              Green button is for unlocking restricted files access with code input dialog box.

              Maybe you can try reinstalling uTouch as the app is part of the system you can't reinstall only it.

              Or you can first try to delete all app data (not the app itself !) using Ubuntu Touch Tweak Tool from openstore.

              2015-Now : Meizu MX4 (Stable) for daily use
              Spare : Nexus 5 (Stable)

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              • C
                ColinW @Keneda last edited by

                @keneda funnily enough the tweak tool is another app that just launches to a blank screen for me.

                Thanks for your suggestions, think I'll try and re-install OS as I only got the 6T yesterday so probably missed a step on the initial install.

                Keneda 1 Reply Last reply Reply Quote 0
                • Keneda
                  Keneda @ColinW last edited by

                  @colinw said in File manager app shows blank screen:

                  funnily enough the tweak tool is another app that just launches to a blank screen for me

                  Something tells me i could bet that terminal app give you same result ?

                  2015-Now : Meizu MX4 (Stable) for daily use
                  Spare : Nexus 5 (Stable)

                  X C 2 Replies Last reply Reply Quote 0
                  • X
                    xekuta747 @Keneda last edited by

                    @keneda Who was the guy that had the idea to add a senseless GUI? uhm

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                    • C
                      ColinW @Keneda last edited by

                      @keneda Every app bar the File Manager and Ubuntu Tweak Tool are working fine for me.

                      K 1 Reply Last reply Reply Quote 0
                      • K
                        kugiigi @ColinW last edited by

                        @colinw I have a feeling you are on an outdated version. Try updating or if you're on devel, perhaps a regression. Try switching to rc or stable.

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                        • C
                          ColinW @kugiigi last edited by

                          @kugiigi I was. I had installed UT via the instructions on the Oneplus 6 port's github instead of the UBports Installer (as it had failed multiple times). Just re-ran with the 0.8.9-beta release of the UBports Installer and it's all working!

                          Lakotaubp 1 Reply Last reply Reply Quote 1
                          • Lakotaubp
                            Lakotaubp @ColinW last edited by

                            @colinw Good news. Please mark as solved https://forums.ubports.com/topic/6311/how-to-ask-a-question-and-then-mark-it-as-solved/1

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                            • C
                              ColinW @Lakotaubp last edited by

                              @lakotaubp said in File manager app shows blank screen:

                              @colinw Good news. Please mark as solved https://forums.ubports.com/topic/6311/how-to-ask-a-question-and-then-mark-it-as-solved/1

                              Another issue my end, I don't seem to be able to mark the topic as solved. I can only delete and 'ask a question'.

                              AppLee 1 Reply Last reply Reply Quote 0
                              • AppLee
                                AppLee @ColinW last edited by

                                @colinw
                                You have to ask a question before marking it as solved...

                                1 Reply Last reply Reply Quote 0
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