How do I configure Dekko2 on Ubuntu Touch? Can I use my gmx account with IMAP?

[Anna]

It was quite a tedious trial and error process to find out how to configure Dekko-2 but it finally worked. Then, from one day to the next, it did not download or send mails anymore. After I had failed to find a solution, I finally deleted my account and reinstalled Dekko 2.

Since then I couldn't get it to work again. When I enter the data for my gmx account in the manual IMAP configuration, it leads me to a screen called Server Configuration ("Serverkonfiguration"). I changed the entries to what had worked before and later to a lot of other combinations, but without success: when I press OK ("Weiter") it always says Validating Login Data ("Logindaten werden validiert") and then goes back to the Server Configuration screen.

What am I doing wrong?
(And, by the way, is there another email app that I could use?)

[AppLee]

@anna

Dekko has its quirks and I also had such trouble with it.
I installed "UT Tweak Tool" from the open store and used it to removed all data from Dekko's directory (data + configuration).
It helped with most of my accounts.

I found that some company's email accounts might have issues (maybe not standard IMAP accounts ?!)

[Keneda]

@anna
No, only Dekko for now.

Only other solution in UT is to use webbrowser Morph to check emails on webmail.

Dekko works with imap/smtp, i don't know what is GMX.

There is also waydroid where i guess you can use K9, but that's not "native" so it's another topic.

[Carlos]

@anna
I am using Dekko and GMX account, it works fine send and receive emails.
Maybe encryption and/or authentication are incorrect.

Imap server data is here: https://support.gmx.com/pop-imap/imap/server.html

[Anna]

I found the cause: I had used German special characters in my gmx password. After I changed the password, configuring Dekko was no problem at all -- it did not even show that "Server Configuration" screen.

One possible explanation: The "German" characters on the UT keyboard only look right, but they are not actually German characters. For example, the ü is also used in the Turkish alphabet, where it looks exactly the same.

I know from Russian characters that the cyrillic e looks exactly like the Latin e, but is not recognised by web searches as a Latin e. So maybe gmx does not recognise the ü froum Ubuntu Touch because it is another ü than the one from a German keyboard.

EDIT: The UT keyboard does not seem to be the cause: I copied the password from my computer into a text file and from there into the Dekko configuration -- still did not work. So I guess there must be some problem with Dekko transferring German Special Characters in logins to the mail server.

[Moem]

@anna said in How do I configure Dekko2 on Ubuntu Touch? Can I use my gmx account with IMAP?:

I found the cause: I had used German special characters in my gmx password. After I changed the password, configuring Dekko was no problem at all

Good job! And now you get to mark the issue as solved. :beaming_face_with_smiling_eyes:

[Anna]

Hmm, unfortunately it seems I was wrong about assuming that German special characters in the password were at fault.

After some time I again used such characters and Dekko DID work -- but only once: After that one time it would not download any additional messages, but it does SEND e-mails. Very strange.

The Incoming Server is configured like this:

Hostname: imap.gmx.net
Port: 993
Username: Same as outgoing Server (which works)
Password: Same as outgoing Server (which works)
Encryption: Force encryption (SSL/TLS)
Authenitification: LOGIN
Allow untrusted certificates: NO
Chec for new mail on start: YES
Enable IMAP IDLE: YES
Check interval (minutes): five
Check when roeaming: NO
Maximum mail size (MB): 100
Automatically download attachments: NO
Allowed to delete mai: yes

Can anybody spot the problem?

[kristatos]

@anna My web.de account (which I think is the same provider as gmx.de) works with the same settings without problems. But I don't have any special german character in my password.

[Carlos]

@anna Hostname is different from mine, I have imap.gmx.com.

[Anna]

Thank you guys! I tried again a new password and now it has been working for two days. So apparently the special characters were indeed the problem. Very strange. Works with both host names.