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Mobile Data Not Working

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    • I Offline
      ian1035nr
      last edited by 14 Apr 2023, 21:46

      Howdy, everyone

      I’m new to Ubuntu Touch and I’m trying to get everything setup on a new Google Pixel 3a I picked up.

      One problem I can’t resolve is getting mobile data to work. The phone can get online using WiFi just fine. But mobile data is a no-go.

      I’m running the latest 2023-W13 build of the OS, and I’m trying to connect via Rogers in Canada.

      The APN settings have been configured using the values provided by Rogers. I tried the 3G and LTE APNs; neither of them do anything.

      Trying to go to any website using Ubuntu Touch’s built-in browser just results in a generic Network Error.

      If anyone has any suggestions; I’m open to ideas.

      K 1 Reply Last reply 15 Apr 2023, 05:47 Reply Quote 0
      • K Offline
        Keneda @ian1035nr
        last edited by 15 Apr 2023, 05:47

        @ian1035nr
        If not already done, tru power of device, remove SIM card, boot device, delete all APN settings, power off, put SIM back, power on, and go see if there is APN settings there.

        I use APN created this way on my phones.

        2015-2023 : Meizu MX4 ☠️⚰️✝️
        2023-2024 : Nexus 5 ☠️⚰️✝️
        2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
        🇲🇫🇬🇧

        A 1 Reply Last reply 18 Nov 2023, 17:57 Reply Quote 0
        • A Offline
          Aloys @Keneda
          last edited by Aloys 18 Nov 2023, 17:57

          Hi,
          I have the same problem of mobile data not working.
          I have a FP3+ with UT20.04 (OTA3 stable).
          I switch from operator (in France, from Sosh to BouygesTelecom). With the previous operator (Sosh), mobile data were working without issue.
          When I receive my new SIM card, I installed it in slot SIM1 and move the old SIM from previous operator in SIM2. From that time mobile data were not working either on SIM1 neither on SIM2 (during a few days the two operators were operational for the transition). I try to switch mobile data from sim1 to sim2 several times in APN settings, but it never works.
          When my previous operator stops, I remove the old SIM card.
          But now with one sim card, it also does not work! Phone calls ans SMS works. I notice that symbol L is not display in the top bar, it is displayed only in the SIM1 field next to operator name.
          note: the battery drain was significantly higher than usual, it drops in one day.
          I try:

          • to reboot,

          • to move sim card from slot1 to 2, reboot, and switch back again,

          • and also to reset APN settings several times

          • check APN settings from operator (found here https://www.assistance.bouyguestelecom.fr/s/forum/question/0D5080000BUOq8yCQD/comment-paramétrer-lapn-de-mon-téléphone-

            Nom = Bouygues Telecom
            APN = mmsbouygtel.com
            Proxy = non défini
            Port = non défini
            Nom d’utilisateur = non défini
            Mot de passe = non défini
            Serveur = non défini
            MMSC = http://mms.bouyguestelecom.fr/mms/wapenc
            Proxy MMS = 62.201.129.226
            Port MMS = 8080
            MCC = 208
            MNC = 20
            Type d’authentification = PAP
            Type d’APN = default,supl,mms
            Protocole APN = IPv4 (ne pas choisir IPv6)
            Protocole d’itinérance APN = IPv4 (ne pas choisir IPv6)
            Support = non défini
            Type d’opérateur du réseau virtuel mobile = aucun

          It is correct (except that from the line MCC above, these are not parameters we can find in UT)

          @Keneda how do you delete APN settings when you have no SIM card? in that case, the cellular menu is empty, it only says "no sim card".

          So now I don't know what to do!
          Thanks if you have an idea

          K 1 Reply Last reply 19 Nov 2023, 11:30 Reply Quote 0
          • K Offline
            Keneda @Aloys
            last edited by 19 Nov 2023, 11:30

            @Aloys said in Mobile Data Not Working:

            how do you delete APN settings when you have no SIM card? in that case, the cellular menu is empty, it only says "no sim card".

            Try with SIM in then, reset all APN, power off, power on.

            2015-2023 : Meizu MX4 ☠️⚰️✝️
            2023-2024 : Nexus 5 ☠️⚰️✝️
            2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
            🇲🇫🇬🇧

            A 1 Reply Last reply 19 Nov 2023, 14:04 Reply Quote 0
            • L Offline
              Lakotaubp
              last edited by 19 Nov 2023, 12:18

              Can you try just setting the data part of the apn up and see what happens, no mms settings.

              A 1 Reply Last reply 19 Nov 2023, 14:05 Reply Quote 0
              • A Offline
                Aloys @Keneda
                last edited by 19 Nov 2023, 14:04

                Thanks @Keneda , I did it but it is still not working.

                1 Reply Last reply Reply Quote 0
                • A Offline
                  Aloys @Lakotaubp
                  last edited by 19 Nov 2023, 14:05

                  Thank you @Lakotaubp , I set only internet (no MMS), but no change still not working, even after a reboot.

                  D 1 Reply Last reply 19 Nov 2023, 14:46 Reply Quote 0
                  • D Offline
                    domubpkm @Aloys
                    last edited by 19 Nov 2023, 14:46

                    @Aloys Now i'm on focal on my Volla and all goes well with one APN for internet + MMS on SIM 1.

                    Before on Xenial, i used two different apn's on SIM 1 :

                    For Internet :
                    Name :Bouygues MMS
                    apn name : mmsbouygtel.com

                    For MMS :
                    Name : Bouygues MMS
                    apn name ; ebouygtel.com
                    MMSC : http://mms.bouyguestelecom.fr/mms/wapenc
                    Proxy : 62.201.129.226
                    Proxy port : 8080

                    You can make tests on SIM 1 and SIM2 because i don't know / use your phone.

                    A 1 Reply Last reply 19 Nov 2023, 16:38 Reply Quote 0
                    • A Offline
                      Aloys @domubpkm
                      last edited by 19 Nov 2023, 16:38

                      Thanks @domubpkm , I try on sim1 and sim2 but nothing change!

                      I try my sim card on my old FP2, and mobile data works directly without any change in parameters.
                      I then check that I have same parameters between FP2 and FP3. And it does not work on FP3.

                      A 1 Reply Last reply 19 Nov 2023, 19:49 Reply Quote 0
                      • A Offline
                        Aloys @Aloys
                        last edited by 19 Nov 2023, 19:49

                        I update to dev channel on 20.04, version 261. But no success, still no mobile data!

                        D 1 Reply Last reply 19 Nov 2023, 20:43 Reply Quote 0
                        • D Offline
                          domubpkm @Aloys
                          last edited by 19 Nov 2023, 20:43

                          @Aloys When I installed xenial UT on my Volla a long time ago, I didn't have internet. The problem was this:
                          https://github.com/ubports/ubuntu-touch/issues/1657
                          This is just for information or food for thought.

                          A 1 Reply Last reply 23 Nov 2023, 22:53 Reply Quote 0
                          • A Offline
                            Aloys @domubpkm
                            last edited by 23 Nov 2023, 22:53

                            Thanks @domubpkm
                            I have a look at it. It brings me to get information from ofono on my FP3+:

                            phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./list-contexts
                            [ /ril_0 ]
                                [ /ril_0/context1 ]
                                    Name = Bouygues Telecom
                                    Active = 0
                                    Preferred = 1
                                    Type = internet
                                    Protocol = ip
                                    AccessPointName = mmsbouygtel.com
                                    Username =
                                    Password =
                                    AuthenticationMethod = any
                                    MessageProxy = 62.201.129.226:8080
                                    MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                    Settings = { }
                                    IPv6.Settings = { }
                            
                                [ /ril_0/context2 ]
                                    Name = MMS
                                    Active = 0
                                    Preferred = 0
                                    Type = mms
                                    Protocol = ip
                                    AccessPointName =
                                    Username =
                                    Password =
                                    AuthenticationMethod = any
                                    MessageProxy =
                                    MessageCenter =
                                    Settings = { }
                                    IPv6.Settings = { }
                            
                                [ /ril_0/context3 ]
                                    Name = IMS
                                    Active = 0
                                    Preferred = 0
                                    Type = ims
                                    Protocol = ip
                                    AccessPointName =
                                    Username =
                                    Password =
                                    AuthenticationMethod = any
                                    Settings = { }
                                    IPv6.Settings = { }
                            
                            [ /ril_1 ]
                            

                            then the same on my old FP2 with same sim card, and with mobile data working correctly:

                            phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./list-contexts
                            [ /ril_1 ]
                            [ /ril_0 ]
                                [ /ril_0/context1 ]
                                    Settings = { Gateway=100.89.218.180 Method=static DomainNameServers=62.201.129.202,62.201.129.201, ProxyPort=8080 Interface=rmnet0 Proxy=62.201.129.226 Address=100.89.218.179 Netmask=255.255.255.0 }
                                    Name = Bouygues Telecom
                                    Preferred = 1
                                    Type = internet
                                    Username =
                                    Password =
                                    Protocol = ip
                                    AuthenticationMethod = chap
                                    AccessPointName = mmsbouygtel.com
                                    MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                    IPv6.Settings = { }
                                    MessageProxy = 62.201.129.226:8080
                                    Active = 1
                            
                                [ /ril_0/context2 ]
                                    Settings = { }
                                    Name = Bouygues MMS
                                    Preferred = 0
                                    Type = internet
                                    Username =
                                    Password =
                                    Protocol = ip
                                    AuthenticationMethod = chap
                                    AccessPointName = mmsbouygtel.com
                                    MessageCenter = http://mms.bouyguestelecom.fr/mms/wapenc
                                    IPv6.Settings = { }
                                    MessageProxy = 62.201.129.226:8080
                                    Active = 0
                            

                            I have no competencies on ofono, but I see a difference which seems to me abnormal:
                            For [ /ril_0/context1 ] on FP3 and FP2, it corresponds to the APN setting I have configured and activated, but Active = 0 on FP3 and Active = 1 on FP2. And another difference is that Settings is empty in FP3 and filled in FP2.

                            Thanks of lot if someone has an idea of what to do, for example is there an ofono script (in /usr/share/ofono/script) with which I could try a re-initialization or configuration?

                            1 Reply Last reply Reply Quote 0
                            • RedXXIIIR Offline
                              RedXXIII
                              last edited by 25 Nov 2023, 09:22

                              I had the same issue some weeks ago with my FP3+ on stable Focal with Free operator in France.

                              I suddenly lose data connection without any event or explanation. Before that it was perfect. After, data was available for about 30 sec after reboot and then get lost. I tried so much things I can t remember. Maybe some of you may remeber that period in the French Telegram group...

                              I reset the apn, did reboots on diverses manners, changed sim slot, changed sim card, wipe phone to reinstall various images (xenial, focal, stable, dev...), switch back to android (data worked!) and back to UT (no data again!), tried a ton of stuff in the terminal thanks to support from the French community, etc. Nothing ever worked for me!

                              After about 1 month I remembered some advice from the Fairphone tutorial. When you reinstall Android, you have to do it without a sim card in your phone. I never did that to install Android or UT and never had a pb.

                              But that time I did reinstall Android without a sim card on the phone, then put the sim and tested data connection, and then reinstall UT without the sim and... That time it worked! So that might be the solution for you also.

                              Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                              1 Reply Last reply Reply Quote 0
                              • RedXXIIIR Offline
                                RedXXIII
                                last edited by 25 Nov 2023, 09:27

                                Here is the link for Fairphones. I think it is pretty clear but if you have questions I can help you from my experience.

                                https://support.fairphone.com/hc/en-us/articles/18896094650513

                                Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                                A 1 Reply Last reply 25 Nov 2023, 10:52 Reply Quote 0
                                • L Lakotaubp moved this topic from Support on 25 Nov 2023, 09:32
                                • A Offline
                                  Aloys @RedXXIII
                                  last edited by 25 Nov 2023, 10:52

                                  Thank you @RedXXIII , I will try as you propose to reinstall Android (without sim card) and then UT.

                                  A 1 Reply Last reply 25 Nov 2023, 22:04 Reply Quote 0
                                  • A Offline
                                    Aloys @Aloys
                                    last edited by Aloys 25 Nov 2023, 22:04

                                    Before re-installing Android and UT, I did a few test by launching some scripts in /usr/share/ofono/scripts:

                                    • disable-gprs
                                    • enable-gprs

                                    then

                                    • disable-modem
                                    • enable-modem

                                    But it did not bring back the mobile data !

                                    When I enable mobile data, I often notice but not always, that network icon (use for wifi) was flickering between three dots and empty. After the scripts disable-gprs/enable-gprs, the tree dots appears a longer time, I take a snapshot:
                                    screenshot20231125_221420989.png

                                    D RedXXIIIR 2 Replies Last reply 25 Nov 2023, 22:24 Reply Quote 0
                                    • D Offline
                                      domubpkm @Aloys
                                      last edited by 25 Nov 2023, 22:24

                                      @Aloys did you checked if cellular data work for 2G/3G only ?
                                      screenshot20231125_231443785.png

                                      A 1 Reply Last reply 25 Nov 2023, 22:35 Reply Quote 0
                                      • A Offline
                                        Aloys @domubpkm
                                        last edited by 25 Nov 2023, 22:35

                                        @domubpkm , yes I try also with 2G/3G, it does not work.

                                        1 Reply Last reply Reply Quote 0
                                        • CiberSheepC CiberSheep moved this topic from 20.04 Focal Fossa on 25 Nov 2023, 22:38
                                        • RedXXIIIR Offline
                                          RedXXIII @Aloys
                                          last edited by 26 Nov 2023, 07:06

                                          @Aloys it was the same for me. Is anyone knowing why the icon says 4g on the menu but no connection at the top bar?

                                          Fairphone 3+ / BQ Aquaris M10 FHD / BQ Aquaris E5

                                          A 1 Reply Last reply 26 Nov 2023, 10:05 Reply Quote 0
                                          • A Offline
                                            Aloys @RedXXIII
                                            last edited by Aloys 26 Nov 2023, 10:05

                                            News!!!

                                            Since on my old FP2 (16.04 OTA 25), mobile data were running perfectly, I reinstall 16.04 OTA 25) on my FP3+ (which was with 20.04 OTA 3) and mobile data are working!

                                            So I think we can suspect a regression in 20.04.

                                            so try to find the scenario:

                                            • I was with my FP3+ on 16.04 OTA 25 and french operator "Sosh" (SIM1): mobile data OK
                                            • I switch to 20.04 OTA 2, then 3: mobile data ok
                                            • I change operator to "Bouygues Telecom" (switch "Sosh" in SIM2 and put "BouyguesTelecom" in SIM1): mobile data KO on both SIM1 or SIM2.
                                            • then I had only "Bouygues Telecom" in SIM1, and I never succeed to make running mobile data
                                            • finally switch back to 16.04 OTA 25 -> mobile data comes back.
                                            A 1 Reply Last reply 26 Nov 2023, 13:45 Reply Quote 0
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