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    Videos can't be read since today's core apps updates.

    Scheduled Pinned Locked Moved Support
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      • K Offline
        kugiigi @Charly
        last edited by

        @Charly Recording videos is also affected when playback is broken. You can try restarting media-hub (systemctl --user restart media-hub.service) but if it's still the same, only a reboot could fix it.

        Broken video playback is quite a common occurrence on my FP4 which I observed started in recent OTA (7 or 8?) updates.

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        • messayistoM Offline
          messayisto @domubpkm
          last edited by

          @domubpkm On oneplusone nord m10, rc, focal, after core apps update video playing and video recording is working fine.
          But: Fotos are shown only vertical, no matter if they were taken vertical or horizontal.

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          • D Offline
            domubpkm
            last edited by

            It starts again on my Volla 22 ota-9 the icon of videos do not appear. I am at 7 restart and it does not fix anything. Restarting media-hub services does not change anything either.
            screenshot20250717_125930727.png.

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            • K Offline
              kristatos @domubpkm
              last edited by

              @domubpkm have you tried deleting the cache?

              BQ Aquaris E4.5 (UT 16.04)
              Vollaphone (UT 20.04)

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              • D Offline
                domubpkm @kristatos
                last edited by

                @kristatos All done. Erase all the caches, restart Media-Hub Services. It has worked again in the eighth time after turning off the smartphone for half an hour, and restarted the Volla 22.
                screenshot20250717_133407301.png

                It is an old bug but i don't know if it has been explained.
                Very strange. When the bug seems fixed, i don't know why.

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                • K Offline
                  kristatos @domubpkm
                  last edited by

                  @domubpkm I've experienced this bug several times on several devices under several versions of UT πŸ™‚
                  I don't know what's the cause of this and if it ever will be fixed, but clearing the cache always worked for me.

                  BQ Aquaris E4.5 (UT 16.04)
                  Vollaphone (UT 20.04)

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                  • K Offline
                    kugiigi @kristatos
                    last edited by

                    @kristatos Which cache do you clear/delete?

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                    • K Offline
                      kristatos @kugiigi
                      last edited by

                      @kugiigi I don't remember correctly which special cache I've deleted, because I hadn't had this bug for a long time. But removing

                      ~/.cache
                      

                      should definitely work. But this way will also clear caches from other apps...

                      BQ Aquaris E4.5 (UT 16.04)
                      Vollaphone (UT 20.04)

                      arubislanderA K 2 Replies Last reply Reply Quote 0
                      • arubislanderA Offline
                        arubislander @kristatos
                        last edited by

                        @kristatos Yeah, Dekko users will not be wanting to do that...

                        πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                        Happily running Ubuntu Touch
                        Google Pixel 3a (24.04 preview)
                        JingPad (24.04 preview)
                        PinePhone OG (20.04)
                        Meizu Pro 5 (16.04 DEV)

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                        • K Offline
                          kugiigi @kristatos
                          last edited by

                          @kristatos Deleting that whole directory won't be good since some apps, for some reason, use it for important files such as Dekko as mentioned above. I believe libertine containers are also there πŸ˜„

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                          • K Offline
                            kristatos @kugiigi
                            last edited by

                            @kugiigi That's right, I know 😁 So the next person which is having trouble with that, should not shoot at the whole ".cache-Folder" so that we could localize what specific cache-Folder is causing this issue. I think it has to do with mediascanner or components like that.

                            BQ Aquaris E4.5 (UT 16.04)
                            Vollaphone (UT 20.04)

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