OTA-12 call for testing

FlavioMala · 30 Apr 2020, 14:46

Phone BQ Aquaris E5

OTA-12 ch RC version 72 2020-W17 date 23 APR 2020
still present at least:

“green bar” (upstairs) sometime (many time) appear during calling (very hard to terminate a calling) ->> please read further!
incoming calling: sometime no tone, only vibration (I use a mp3 file)
after a lot of hours of working rotation H-V pass shortly to a black screen state (maybe the phone became slower?). The only way to reset that I've found → reboot the phone

OTA-12 ch RC version 73 2020-W18 date 29 APR 2020
what changed:

incoming calling with screen locked and dark: (accept the calling and...) no telephone app on the screen! Only the “new home”. No possibility to end a calling!
Workaround > In the left bar tip on phone icon: the "green bar" should appear; lock/unlock the phone; repeat many time and the phone app with red bottom should appear (sooner or later...)
Note: no problem evidence (till now) with outgoing callings.
no evidence after a day (but it's a short testing time)
no evidence (but...)

Bye

FlavioMala · 30 Apr 2020, 17:30

@FlavioMala
"problem 3" (rotation H-V) is back (after about a day an half since last update/reboot)

hankschwie · 5 Jan 2020, 09:45

Hi!

On FP2 there is a problem with the clock app setting alarm times. The first entry is not usable, it cannot be activated and is greyed out; other entries, even for the same time, are usable. See here.

EDIT:
It is the same on BQ m10 HD...

A Former User · 1 May 2020, 21:03

@hankschwie and on OPO, running rc.

UniSuperBox · 2 May 2020, 20:40

Thanks for your report, @Loops and @hankschwie. It does not seem like these are new issues in OTA-12. Please file these under an appropriate project, such as clock-app on GitLab.

@FlavioMala, I believe this situation is the same for these issues. #2, at least, has already been filed: https://github.com/ubports/ubuntu-touch/issues/1243. If you can find a way to reliably reproduce #1 and #3, please do let us know at https://github.com/ubports/ubuntu-touch/issues.

FlavioMala · 5 Mar 2020, 17:13

@UniSuperBox
thanks for link. I think it may be the same problem (my custom ringtone have no udible sound in the very first part).

But the real (big) problem now is in incoming calls: something has drastically changed from OTA-12 version 72 vs version 73 and now EVERY incoming calls have the orange ("home“) screen with left bar (app)... and no "ofono" app. To end a call the quckest way is: put the phone in fly mode!
No one else has this problem?

Another curiosity, not a real problem. The first day of may/month: the first time I turned on the screen in the morning, no circle was visible. Only the central information (n. sms sent). Turning the screen off/on the problem has disappeared and never occured again.

enrolado · 4 May 2020, 04:34

2020-W18, from RC channel, hammerhead.

noticed the screen rotation option in status/notification bar was renamed to 'indicator-rotation-lock', and now can only be updated via system settings.

kugiigi · 4 May 2020, 04:41

@enrolado That means it crashed. Try rebooting. Form time to time, some indicators crashes

mdk · 5 Jul 2020, 07:18

Not sure where to report but I'm having hard times to install the RC on deb (Nexus 7 2013 LTE). I followed the steps from the Call for Testing article (update apps, set channel to RC):

The "Ubuntu touch version 56" appeared in the application list and started to download, OK.
(my locale is french) after download it displayed a grey Installation... ("Currently installing...") button.
30mn after, feeling it was a bit long, I cliked the button and it poped a window. If the user is expected to click it I think it should be reworded as Installer ("Install", more meaning "Click to do it" than "Installing..." which means more like "Please wait, as it is currently installing"), and maybe go blue instead of grey.
The window is asking me to reboot and install (blue button, "Redémarrer et installer" in french), but touching the button does nothing.
~one hour later the blue "Reboot and install" button is still doing nothing so I'm trying to rebot in other ways.
Rebooted, but still got the "Installation..." on the "Ubuntu touch" line in app upgrades, still popping a window with a "Redémarrer et installer" button doing nothing.

Lakotaubp · 7 May 2020, 07:34

@mdk just moved your post the right place

mdk · 7 May 2020, 08:44

@Lakotaubp Thanks!

FlavioMala · 5 Jul 2020, 22:53

Update about the problem (bq E5) in incoming calls:
a) accept the call: 90% the (up) green bar appears; 10% ... nothing... but you are in conversation as normal (just no indication/app on the screen that informs you !!! Caution !
b) if no green bar is present, tip on the green icon (phone) in the left bar: 5% the telefon app appears and you can tip on red button to end the call; 95% the app crash after a second and the green bar appears: now is the same to tip on the bar or in the phone icon at left... the telefon app should appear, but 80% crash again after a second.... repeat (in a test was necessary 3 minute of tentatives...) and if no green bar appear s tip the left phone icon (otherwise you are still in conversation with no indication, cauziona!)

FlavioMala · 5 Jul 2020, 23:03

Sorry for typing errors... with the phone ”keyboard” is a nightmare..
Another test:
a) switch back to ota-11
b) switch direct to ota-12 w18 ( previous was w17 and upgrade after a week to w18)
No change.

FlavioMala · 8 May 2020, 07:36

@FlavioMala
Note: “telefon“ is a white window (with only this word in the up/left corner) that appears just one second before the window with numeric keypad. I think in german language: in my phone menu items are a mix of italian, german, english...

UniSuperBox · 9 May 2020, 15:50

@FlavioMala, does this post sound like your issue? https://github.com/ubports/ubuntu-touch/issues/1255

FlavioMala · 9 May 2020, 20:32

@UniSuperBox
No. The differences:

it doesn't matter if the phone is locked or not
no touchpad on screen. If I'm lucky there is the green bar (up, instead of %bat, time, radio strength, etc.), otherwise only the “new empty home“ with the left bar... nothing else and no indication that the conversation is “live“
I can converse normally (on the other side they hear me)
phone is not blocked: I can open other apps, only touchpad with red button (to end the call) is very hard to recovery back (as I wrote in previous posts)

but thanks for link: reading that issue, give me an idea. I can try to reinstall all applications (tomorrow I'll try).
P.S. no change with rc...w19 (yesterday released).

FlavioMala · 10 May 2020, 09:53

Reinstalling all apps NOT solved the problem.

What has changed: now the OpenStore app appears twice in app drawer (????).

From my point of view... if no one has “touched“ the ofono app (I suppose the name of app to make a call), than something else changed between w17 and w18 interferes with this app (maybe only in bq E5 or in my E5 at least).

AppLee · 10 May 2020, 10:20

Hi, @FlavioMala
Well OTA 12 is now released so it's getting a bit off topic here.

I guess the best way for you to identify and help fix this bug is to switch to stable and open an issue in gitlab.

You can provide details about how many calls you did receive and/or gave, how many times you had the issue and also provide logs just after the issue occurred.

Testing and reporting is very important, so thank you for this.

Keneda · 10 May 2020, 12:39

@AppLee said in OTA-12 call for testing:

Hi, @FlavioMala
Well OTA 12 is now released so it's getting a bit off topic here.

What?!? Though it was to release on 13th May?
https://forums.ubports.com/topic/4207/ota-12-update

stanwood · 10 May 2020, 15:35

@Keneda RC only. Stable channel is indeed forecast on May 13.