Dekko2 could not load email

sam_villemur · 21 Feb 2021, 17:32

@stefwe Ok I understood updates in the settings but all is new and especially dekko2 because it was not working before and since i updated, it open and i can send mails but not open them.
I think it's maybe about permissions, the error message seems to say that the type of file is "unavailable"...

Lakotaubp · 21 Feb 2021, 17:55

@sam_villemur Which X model is it you have? Dekko2 should be working ok. Just wondering if it is an issue on that device only. I am not have issues on my OP3 on the Dev channel for instance.

stefwe · 21 Feb 2021, 17:57

@sam_villemur on what channel you are? Devel rc or stable? Are you using armhf or arm64?

sam_villemur · 21 Feb 2021, 18:02

@lakotaubp My Xperia X is F5121

sam_villemur · 21 Feb 2021, 18:04

@stefwe I think is Stable, I just followed the UBports installer, Ubuntu16.04 LTS armhf (20210201)

Lakotaubp · 21 Feb 2021, 18:46

@sam_villemur Might be worth checking here to see if an issue has been posted already http://github.com/ubports

sam_villemur · 21 Feb 2021, 19:34

Re: Dekko2 could not load email
Thanks everyone,
i did not find any way on github but i continue to look...
something about : Type dekkoWebView unavailable and DekkowebView.qml:192 TypeQQC2.Dialog unavailable

sam_villemur · 1 Mar 2021, 13:23

Hi again,
I've posted one week ago i could not not load my mails in dekko2.
It's not resolved, i didn't find nothing to fix it.
I copy here the error message :
Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview
DefaultMessagePage.qml:119 Type DekkoWebView unavailable
file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 Type QQC2.Dialog unavailable
file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type

I'm new with UT so i don't understand very well what i can try...
Please, help me...

AppLee · 1 Mar 2021, 15:13

@sam_villemur
Hi

Basic troubleshooting would be :
1- Try to reboot the phone
2- Try to wipe the cache for said app
3- Try to uninstall the app and reinstall it

If you don't have valuable settings, you can also try 3 and deleting cache and config files.
You can act on the cache and config of an app using UT Tweak Tool (this is an app you can find in the Open Store)

Keneda · 3 Jan 2021, 15:50

@sam_villemur
Use code tag to put some on the forum, it clearer to read ^^

Error: could not load: File:///opt.click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/messageview

DefaultMessagePage.qml:119 Type DekkoWebView unavailable

file:///opt/click.ubuntu.com/dekko2.dekkoproject/0.3.3/lib/arm-linux-gnueabihf/bin/plugins/ubunu/mail/webview/DekkoWebView.qml:192 
Type QQC2.Dialog unavailable

file:///usr/lib/arm-linux-gnueabihf/qt5/qml/QtQuick/Controls.2/Suru/Dialog.qml:68 ElevationEffect is not a type

sam_villemur · 1 Mar 2021, 16:00

@applee
Hello, thanks for your answer,
whithout the cache : same problem
I uninstall the app and reinstall it but same problem.

Lakotaubp · 1 Mar 2021, 16:04

@sam_villemur Before uninstalling use UT Tweak Tool to first clear cache, data and config then delete dekko and restart the phone and try installing again.

sam_villemur · 1 Mar 2021, 17:16

@lakotaubp
yes that's what i done,
...the "copies and folders" are empties but there is not an option "received"