Well if it's an obvious major issue like wifi doesn't work, or camera or calling it's probably device specific.
If it's a general question like how do I do this or that, or if after an OTA a feature is missing (regression) then it's more device agnostic hence better asked in support.
I know it can be confusing but support was crowded with device specific questions making it harder to find answers.
Now you can search the dedicated subforum and learn about what is not working yet and witness progress.
While you can ask for help about how to do something with UT ; how to sync my files with Nextcloud...
I hope it helps.