Phone doesn't ring

TheBird

Once in a while the phone does not ring, it does vibrate. Also, the screen lights up, showing who is calling etc. So everything is working like it should, but no sound. Then the next caller the sound is back to normal. The problem appears three times in a week or so.

I haven't been able to reproduce this bug. It just appears and goes.
On a night shift I realy need the sound!

There my questions:

do you recognize this problem?
any idea how to fight this problem, where to go next? For example, what logs should I check?

I don’t know when this problem appeared, I mean, what OTA.

Now using OTA 7 rc, BQ Aquaris E4.5

kristatos

Hi,
I've the same bug on my E4.5. But in my opinion the bug was there from beginning on. It's like you described, you can't reproduce it. It can be that three calls will ring, the fourth not, and the fifth will ring again. I haven't found a solution and I have no idea why this is happening. But I think it is not a regression between 15.04 and 16.04, the bug was already in earlier releases.

TheBird

@kristatos said in Phone doesn't ring:

But in my opinion the bug was there from beginning on.

I agree, first I wasn’t sure about it. So it’s since the phone was released, since Ubuntu Touch Canonical Ltd.

advocatux

@thebird did that issue happen running OTA-7 on your device too?

TheBird

@advocatux said in Phone doesn't ring:

@thebird did that issue happen running OTA-7 on your device too?

Yes, it does

Lakotaubp

@thebird can you try the dev channel for a bit see if that helps

TheBird

@lakotaubp said in Phone doesn't ring:

@thebird can you try the dev channel for a bit see if that helps

Calling my phone 1/30 gives a no sound problem. So I'll try the dev channel now ...

TheBird

@lakotaubp said in Phone doesn't ring:

@thebird can you try the dev channel for a bit see if that helps

Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

Lakotaubp

@thebird Ok thanks for trying. Lets see what comes up from others.

danfro

I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

Pulsar33

Hello,
I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

Have a nice day
Pulsar33

kristatos

@pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

@danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

Pulsar33

@kristatos : OK, I was not sure ... Now I am
Anyway, it's an old bug
Best regards
Pulsar33

TheBird

Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

...
void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
PlaybackStatus changed to: "paused"
Index changed to -1
m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::pause()

virtual QMediaPlayer::State AalMediaPlayerControl::state() const

m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::pause()

virtual QMediaPlayer::State AalMediaPlayerControl::state() const

PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
disconnected

When the sound is normal I see in the logfile it is playing:

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
PlaybackStatus changed to: "playing"
Index changed to -1
m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::play()

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
virtual QMediaPlayer::State AalMediaPlayerControl::state() const

m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::play()

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
virtual QMediaPlayer::State AalMediaPlayerControl::state() const

PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
disconnected

TheBird

Still the same anoying bug. Found some other users with the same problem:

https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

and here in the forum looks like the same isseu

https://forums.ubports.com/topic/1069/unhearable-ringing

kristatos

Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

TheBird

@kristatos I just did, thanks
https://github.com/ubports/ubuntu-touch/issues/1243

kristatos

Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.