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    Phone doesn't ring

    Scheduled Pinned Locked Moved Support
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      • advocatuxA Offline
        advocatux @TheBird
        last edited by

        @thebird did that issue happen running OTA-7 on your device too?

        TheBirdT 1 Reply Last reply Reply Quote 0
        • TheBirdT Offline
          TheBird @advocatux
          last edited by

          @advocatux said in Phone doesn't ring:

          @thebird did that issue happen running OTA-7 on your device too?

          Yes, it does

          BQ Aquaris E4.5
          Pixel 3a XL on Focal which realy rocks!

          LakotaubpL 1 Reply Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @TheBird
            last edited by Lakotaubp

            @thebird can you try the dev channel for a bit see if that helps

            TheBirdT 2 Replies Last reply Reply Quote 0
            • TheBirdT Offline
              TheBird @Lakotaubp
              last edited by

              @lakotaubp said in Phone doesn't ring:

              @thebird can you try the dev channel for a bit see if that helps

              Calling my phone 1/30 gives a no sound problem. So I'll try the dev channel now ...

              BQ Aquaris E4.5
              Pixel 3a XL on Focal which realy rocks!

              1 Reply Last reply Reply Quote 0
              • TheBirdT Offline
                TheBird @Lakotaubp
                last edited by

                @lakotaubp said in Phone doesn't ring:

                @thebird can you try the dev channel for a bit see if that helps

                Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

                BQ Aquaris E4.5
                Pixel 3a XL on Focal which realy rocks!

                LakotaubpL 1 Reply Last reply Reply Quote 0
                • LakotaubpL Offline
                  Lakotaubp @TheBird
                  last edited by

                  @thebird Ok thanks for trying. Lets see what comes up from others.

                  1 Reply Last reply Reply Quote 0
                  • danfroD Offline
                    danfro
                    last edited by

                    I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
                    Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

                    1 Reply Last reply Reply Quote 0
                    • Pulsar33P Offline
                      Pulsar33
                      last edited by

                      Hello,
                      I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

                      Have a nice day
                      Pulsar33

                      Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                      Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                      Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                      K 1 Reply Last reply Reply Quote 0
                      • K Offline
                        kristatos @Pulsar33
                        last edited by

                        @pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

                        @danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

                        BQ Aquaris E4.5 (UT 16.04)
                        Vollaphone (UT 20.04)

                        Pulsar33P 1 Reply Last reply Reply Quote 0
                        • Pulsar33P Offline
                          Pulsar33 @kristatos
                          last edited by

                          @kristatos : OK, I was not sure ... Now I am πŸ™‚
                          Anyway, it's an old bug
                          Best regards
                          Pulsar33

                          Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                          Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                          Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                          1 Reply Last reply Reply Quote 0
                          • TheBirdT Offline
                            TheBird
                            last edited by TheBird

                            Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

                            ...
                            void AalMediaPlayerService::play()
                            Actually calling m_hubPlayerSession->play()
                            PlaybackStatus changed to: "paused"
                            Index changed to -1
                            m_currentIndex updated to: 0
                            virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                            setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                            Same media as current
                            virtual void AalMediaPlayerControl::pause()

                            virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                            m_currentIndex updated to: 0
                            virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                            setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                            Same media as current
                            virtual void AalMediaPlayerControl::pause()

                            virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            PlaybackStatus changed to: "paused"
                            disconnected

                            When the sound is normal I see in the logfile it is playing:

                            void AalMediaPlayerService::play()
                            Actually calling m_hubPlayerSession->play()
                            PlaybackStatus changed to: "playing"
                            Index changed to -1
                            m_currentIndex updated to: 0
                            virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                            setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                            Same media as current
                            virtual void AalMediaPlayerControl::play()

                            void AalMediaPlayerService::play()
                            Actually calling m_hubPlayerSession->play()
                            virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                            m_currentIndex updated to: 0
                            virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                            setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                            Same media as current
                            virtual void AalMediaPlayerControl::play()

                            void AalMediaPlayerService::play()
                            Actually calling m_hubPlayerSession->play()
                            virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                            PlaybackStatus changed to: "playing"
                            PlaybackStatus changed to: "playing"
                            PlaybackStatus changed to: "playing"
                            PlaybackStatus changed to: "playing"
                            PlaybackStatus changed to: "playing"
                            PlaybackStatus changed to: "playing"
                            disconnected

                            BQ Aquaris E4.5
                            Pixel 3a XL on Focal which realy rocks!

                            1 Reply Last reply Reply Quote 1
                            • TheBirdT Offline
                              TheBird
                              last edited by

                              Still the same anoying bug. Found some other users with the same problem:

                              https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

                              and here in the forum looks like the same isseu

                              https://forums.ubports.com/topic/1069/unhearable-ringing

                              BQ Aquaris E4.5
                              Pixel 3a XL on Focal which realy rocks!

                              1 Reply Last reply Reply Quote 0
                              • K Offline
                                kristatos
                                last edited by

                                Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

                                BQ Aquaris E4.5 (UT 16.04)
                                Vollaphone (UT 20.04)

                                TheBirdT 1 Reply Last reply Reply Quote 1
                                • TheBirdT Offline
                                  TheBird @kristatos
                                  last edited by

                                  @kristatos I just did, thanks
                                  https://github.com/ubports/ubuntu-touch/issues/1243

                                  BQ Aquaris E4.5
                                  Pixel 3a XL on Focal which realy rocks!

                                  1 Reply Last reply Reply Quote 0
                                  • K Offline
                                    kristatos
                                    last edited by

                                    πŸ‘
                                    Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.

                                    BQ Aquaris E4.5 (UT 16.04)
                                    Vollaphone (UT 20.04)

                                    1 Reply Last reply Reply Quote 0
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