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Phone doesn't ring

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    • T Offline
      TheBird
      last edited by 10 Jan 2019, 09:56

      Once in a while the phone does not ring, it does vibrate. Also, the screen lights up, showing who is calling etc. So everything is working like it should, but no sound. Then the next caller the sound is back to normal. The problem appears three times in a week or so.

      I haven't been able to reproduce this bug. It just appears and goes.
      On a night shift I realy need the sound!

      There my questions:

      • do you recognize this problem?
      • any idea how to fight this problem, where to go next? For example, what logs should I check?

      I don’t know when this problem appeared, I mean, what OTA.

      Now using OTA 7 rc, BQ Aquaris E4.5

      BQ Aquaris E4.5
      Pixel 3a XL on Focal which realy rocks!

      A 1 Reply Last reply 10 Jan 2019, 10:54 Reply Quote 1
      • K Offline
        kristatos
        last edited by 10 Jan 2019, 10:40

        Hi,
        I've the same bug on my E4.5. But in my opinion the bug was there from beginning on. It's like you described, you can't reproduce it. It can be that three calls will ring, the fourth not, and the fifth will ring again. I haven't found a solution and I have no idea why this is happening. But I think it is not a regression between 15.04 and 16.04, the bug was already in earlier releases.

        BQ Aquaris E4.5 (UT 16.04)
        Vollaphone (UT 20.04)

        T 1 Reply Last reply 10 Jan 2019, 10:51 Reply Quote 1
        • T Offline
          TheBird @kristatos
          last edited by 10 Jan 2019, 10:51

          @kristatos said in Phone doesn't ring:

          But in my opinion the bug was there from beginning on.

          I agree, first I wasn’t sure about it. So it’s since the phone was released, since Ubuntu Touch Canonical Ltd.

          BQ Aquaris E4.5
          Pixel 3a XL on Focal which realy rocks!

          1 Reply Last reply Reply Quote 0
          • A Offline
            advocatux @TheBird
            last edited by 10 Jan 2019, 10:54

            @thebird did that issue happen running OTA-7 on your device too?

            T 1 Reply Last reply 10 Jan 2019, 11:00 Reply Quote 0
            • T Offline
              TheBird @advocatux
              last edited by 10 Jan 2019, 11:00

              @advocatux said in Phone doesn't ring:

              @thebird did that issue happen running OTA-7 on your device too?

              Yes, it does

              BQ Aquaris E4.5
              Pixel 3a XL on Focal which realy rocks!

              L 1 Reply Last reply 10 Jan 2019, 11:53 Reply Quote 0
              • L Offline
                Lakotaubp @TheBird
                last edited by Lakotaubp 1 Oct 2019, 12:02 10 Jan 2019, 11:53

                @thebird can you try the dev channel for a bit see if that helps

                T 2 Replies Last reply 10 Jan 2019, 19:22 Reply Quote 0
                • T Offline
                  TheBird @Lakotaubp
                  last edited by 10 Jan 2019, 19:22

                  @lakotaubp said in Phone doesn't ring:

                  @thebird can you try the dev channel for a bit see if that helps

                  Calling my phone 1/30 gives a no sound problem. So I'll try the dev channel now ...

                  BQ Aquaris E4.5
                  Pixel 3a XL on Focal which realy rocks!

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    TheBird @Lakotaubp
                    last edited by 10 Jan 2019, 19:48

                    @lakotaubp said in Phone doesn't ring:

                    @thebird can you try the dev channel for a bit see if that helps

                    Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

                    BQ Aquaris E4.5
                    Pixel 3a XL on Focal which realy rocks!

                    L 1 Reply Last reply 10 Jan 2019, 20:04 Reply Quote 0
                    • L Offline
                      Lakotaubp @TheBird
                      last edited by 10 Jan 2019, 20:04

                      @thebird Ok thanks for trying. Lets see what comes up from others.

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        danfro
                        last edited by 10 Jan 2019, 20:58

                        I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
                        Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

                        1 Reply Last reply Reply Quote 0
                        • P Offline
                          Pulsar33
                          last edited by 11 Jan 2019, 04:38

                          Hello,
                          I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

                          Have a nice day
                          Pulsar33

                          Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                          Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                          Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                          K 1 Reply Last reply 11 Jan 2019, 07:48 Reply Quote 0
                          • K Offline
                            kristatos @Pulsar33
                            last edited by 11 Jan 2019, 07:48

                            @pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

                            @danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

                            BQ Aquaris E4.5 (UT 16.04)
                            Vollaphone (UT 20.04)

                            P 1 Reply Last reply 11 Jan 2019, 08:05 Reply Quote 0
                            • P Offline
                              Pulsar33 @kristatos
                              last edited by 11 Jan 2019, 08:05

                              @kristatos : OK, I was not sure ... Now I am 🙂
                              Anyway, it's an old bug
                              Best regards
                              Pulsar33

                              Aquaris BQ E5 HD UBports OTA-25 (currently testing features)
                              Aquaris BQ E5 HD Ubuntu Edition Canonical OTA-15 (last Canonical version, daily use)
                              Raspberry Pi 4 B - 4 GB & 8 GB with various OS and Desktops (UBports not OK)

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                TheBird
                                last edited by TheBird 1 Dec 2019, 12:57 12 Jan 2019, 12:54

                                Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

                                ...
                                void AalMediaPlayerService::play()
                                Actually calling m_hubPlayerSession->play()
                                PlaybackStatus changed to: "paused"
                                Index changed to -1
                                m_currentIndex updated to: 0
                                virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                                setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                                Same media as current
                                virtual void AalMediaPlayerControl::pause()

                                virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                                m_currentIndex updated to: 0
                                virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                                setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                                Same media as current
                                virtual void AalMediaPlayerControl::pause()

                                virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                PlaybackStatus changed to: "paused"
                                disconnected

                                When the sound is normal I see in the logfile it is playing:

                                void AalMediaPlayerService::play()
                                Actually calling m_hubPlayerSession->play()
                                PlaybackStatus changed to: "playing"
                                Index changed to -1
                                m_currentIndex updated to: 0
                                virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                                setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                                Same media as current
                                virtual void AalMediaPlayerControl::play()

                                void AalMediaPlayerService::play()
                                Actually calling m_hubPlayerSession->play()
                                virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                                m_currentIndex updated to: 0
                                virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

                                setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
                                Same media as current
                                virtual void AalMediaPlayerControl::play()

                                void AalMediaPlayerService::play()
                                Actually calling m_hubPlayerSession->play()
                                virtual QMediaPlayer::State AalMediaPlayerControl::state() const

                                PlaybackStatus changed to: "playing"
                                PlaybackStatus changed to: "playing"
                                PlaybackStatus changed to: "playing"
                                PlaybackStatus changed to: "playing"
                                PlaybackStatus changed to: "playing"
                                PlaybackStatus changed to: "playing"
                                disconnected

                                BQ Aquaris E4.5
                                Pixel 3a XL on Focal which realy rocks!

                                1 Reply Last reply Reply Quote 1
                                • T Offline
                                  TheBird
                                  last edited by 4 Oct 2019, 13:21

                                  Still the same anoying bug. Found some other users with the same problem:

                                  https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

                                  and here in the forum looks like the same isseu

                                  https://forums.ubports.com/topic/1069/unhearable-ringing

                                  BQ Aquaris E4.5
                                  Pixel 3a XL on Focal which realy rocks!

                                  1 Reply Last reply Reply Quote 0
                                  • K Offline
                                    kristatos
                                    last edited by 4 Oct 2019, 13:26

                                    Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

                                    BQ Aquaris E4.5 (UT 16.04)
                                    Vollaphone (UT 20.04)

                                    T 1 Reply Last reply 4 Oct 2019, 13:46 Reply Quote 1
                                    • T Offline
                                      TheBird @kristatos
                                      last edited by 4 Oct 2019, 13:46

                                      @kristatos I just did, thanks
                                      https://github.com/ubports/ubuntu-touch/issues/1243

                                      BQ Aquaris E4.5
                                      Pixel 3a XL on Focal which realy rocks!

                                      1 Reply Last reply Reply Quote 0
                                      • K Offline
                                        kristatos
                                        last edited by 4 Oct 2019, 14:20

                                        👍
                                        Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.

                                        BQ Aquaris E4.5 (UT 16.04)
                                        Vollaphone (UT 20.04)

                                        1 Reply Last reply Reply Quote 0
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