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    Recent Best Controversial
    • RE: reduced battery life - something with OTA-5?

      @Eric-H said in reduced battery life - something with OTA-5?:

      Hi @Fizz

      Interesting that you get the opposite that i do; i get longer battery life when wi-fi is on.

      I get longer battery life when Wi-fi is on : 38 hours…

      Ugh.. i must be more tired than i thought... not sure how i misread that. Lol.

      -Fizz

      posted in Support
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      Fizz
    • RE: reduced battery life - something with OTA-5?

      Hi again all-

      I have been experimenting over the last couple weeks, and think i have found a couple patterns.

      1: After @Mario-CH 's suggestion, i tried leaving the phone off for 20 seconds, then rebooted. Sure enough battery performance was much better, and overnight (7-8 hours) i only lost about 5% from a full charge. However...

      2: The phone definitely drains a lot faster when it's using data rather than wifi. But, simply turning off wifi doesn't do it. The phone (not sure if it's the fault of the Pixel 3a, or UT, or my provider Freedom) does not reconnect to data immediately after turning off (or losing) wifi. It says it is connected, but I I always have to open up Mobile Settings and toggle network types before it "kicks in" and starts getting data. Once it does that, then battery usage goes up significantly, about 7% per hour, even when i'm not actively using it, all apps closed, screen off, etc.

      3: And then if i re-enable wifi, data usage goes down to normal again.

      So, i think my battery is fine, and i think on wifi it behaves well. But is that kind of drainage for data expected? And why does it not smoothly change to data working when wifi is lost or disconnected? (It always requires me to toggle the network type to get it to start working.)

      Anyone else experiencing any of this type of behavior on their devices?

      -Fizz

      posted in Support
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      Fizz
    • RE: Is there an SIP client?

      @Kharim
      LinPhone is available through the OpenStore, but i think it's only available for Xenial (UT 16), not Focal (UT 20).
      Outside of that, i am not sure.

      -Fizz

      posted in Support
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      Fizz
    • RE: reduced battery life - something with OTA-5?

      @Mario-CH said in reduced battery life - something with OTA-5?:

      @Fizz said in reduced battery life - something with OTA-5?:

      Anyone know what this crtc_commit is? It continues to be using a steady 10-13% of cpu usage, all the time.

      According to my research on the WWW net, the functions of the <CRTC> processes are: working between the kernel and the memory (I am not a coder), see also here.

      My recommendation is to switch the device off completely (no restart). Wait 20 sec, switch the device on again. If the procedure is unsuccessful, then follow the step from @kugiigi.

      I've tried restarting, but not the 20 sec wait. So i'll give that a go and see. I'll report again in another day and see if behavior has changed. Thanks.

      -Fizz

      posted in Support
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      Fizz
    • RE: reduced battery life - something with OTA-5?

      @kugiigi said in reduced battery life - something with OTA-5?:

      @Fizz Perhaps you can try reflashing the full system without wiping your data. You can do this via the Installer or the longer route of switching channel from the settings. Stable OTA are usually delta updates and doesn't fully reflash the whole system.

      So, if i switch to the Release Candidate channel, and update to Version 13, i will get a full reflash of the system without losing data? Interesting. That's probably easier than doing the installer, even if it takes longer.

      Is there an app that will report what apps / processes are using the most battery power? That crtc_commit still seems suspicious to me (don't see it on my Xenial Nexus 5).

      -Fizz

      posted in Support
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      Fizz
    • RE: reduced battery life - something with OTA-5?

      @kugiigi
      Yes, prior to OTA-5, i'd lose about 20-25% in about 7-8 hours. Typically i do not have wifi enabled, though Bluetooth is (but not actively connected to anything during this time).

      Now it seems to be draining twice as fast, dropping from 100% to about 45% in the same time frame.

      @MrT10001
      Air conditioning is keeping the house at a nice 70 degrees F, so i don't think heat is the issue.

      Note, i don't know if this is the cause of OTA-5 or not. I updated a couple weeks ago, and sometime in the last week is when i've noticed this increased rate of battery usage.

      Anyone know what this crtc_commit is? It continues to be using a steady 10-13% of cpu usage, all the time.

      -Fizz

      posted in Support
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      Fizz
    • reduced battery life - something with OTA-5?

      Hi all-

      I have a Pixel 3a running Focal, which i recently updated to OTA-5. I don't know if the issue is related to OTA-5 or coincidence, but in the last couple weeks i have noticed battery lifetime is significantly reduced. I used to go to bed with a full charge, and wake up 7-8 hours later at about 75%. Now however it's dropping to about 45%.

      Running top through Terminal, the primary thing running is something called "crtc_commit", which is consistently using between 10-13% of the cpu. When i compare to my old phone (Nexus 5 running Xenial), that command is not running.

      I don't have any apps running during this time. And this occurs even on a fresh reboot.

      Any idea as to what is going on? Thanks!

      -Fizz

      posted in Support
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    • RE: exporting a sound file

      @Schlicki2808
      Thanks- that worked!

      -Fizz

      posted in Support
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      Fizz
    • exporting a sound file

      Hi all-

      I have created some sound recordings using the Recorder app. I would like to save these off of the phone, but i can't figure out how to get to the file in order to copy it to another device. The file is not stored under Documents, Media, or Pictures, or Videos. Any idea how i can find the file and move it to another device? I am running UT Focal. Thanks!

      -Fizz

      posted in Support
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      Fizz
    • RE: Mixed up messages, or messages not received... whose fault is it?

      @Keneda
      I never had an issue with MMS on my Nexus 5 either. But when i upgraded to my Pixel 3a, which is roughly the same time as when i changed providers, the issues started.

      So i have 3 potential culprits.
      1: the OS (MMS was fine on Xenial, not on Focal)
      2: the hardware (MMS was fine on Nexus 5, not on Pixel 3a)
      3: the network (MMS fine on Virgin Canada, not on Freedom Mobile)

      So the first i'm considering changing is #3.

      -Fizz

      posted in Support
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      Fizz
    • RE: Mixed up messages, or messages not received... whose fault is it?

      I don't suppose there are any updates on this are there? I've noticed that at times, even on 3g, that images don't come through. But after i reboot the phone they do. Does this mean there is an issue with UT, or with the Pixel 3a, or with the network?

      I am considering changing providers. Does anyone think this might help the issue?

      -Fizz

      posted in Support
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      Fizz
    • UT trash / recycle?

      Hi all-
      Does UT have a Trash or Recycle folder? If so, how can i access it?

      -Fizz

      posted in Support
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      Fizz
    • RE: best option for phone calls over internet?

      No replies yet? Hrmmm...

      I did find some information about Linphone. It's available on the OpenStore for Xenial but doesn't seem to be available for Focal yet.

      -Fizz

      posted in Support
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      Fizz
    • Reset UT Tweak Tool?

      Hi all-

      Is there a way to reset all the settings in UT Tweak Tool to the default system settings? Or is there a list of all the possible settings and their defaults (if i have to modify them all manually)? Or would just uninstalling it revert everything?

      I want to reset to the system default and make sure i've not missed anything. Thanks!

      -Fizz

      posted in Support
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      Fizz
    • best option for phone calls over internet?

      Hi all-

      I've been learning about VoLTE and the current issues with it, and that it doesn't appear UT will have a solution for it any time soon. My understanding is that 2G and 3G calling in the US is now not possible at all.

      So, what are the options for making phone calls without VoLTE? In another thread, someone mentioned SIP. I know very little of SIP, so feel free to dumb things down for me. 🙂

      What SIP options are there for UT? Is there a particular recommended app? Can it still connect if mobile data is on or does one have to be on a wifi connection? Basically, if i find myself in the US, how can i make a phone call?

      Hope someone can provide some insigth- want to get ahead of this before i really need it. Thanks!

      -Fizz

      posted in Support
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    • RE: Mixed up messages, or messages not received... whose fault is it?

      Unfortunately, the new sim has not fixed the problem.

      I did a test this morning. I used my house phone to call my own cell phone. While on 4g, the call failed to go through to me and went immediately to voice mail, my cell phone didn't ring at all. I switched to 3g and the call then came through normally.

      A bit later in the day though, it did work while i was on 4g. 3g always works, 4g seems spotty.

      Would this be the fault of the provider (Freedom Mobile)? Or is there something bigger going on i need to worry about?

      -Fizz

      posted in Support
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    • RE: random resets when using Messenger

      @arubislander

      Well, the new sim didn't change anything in this regard. I got a crash yesterday shortly after opening Messenger- hadn't even had a chance to type anything. After a reset, it's behaved since then.

      -Fizz

      posted in Support
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    • RE: random resets when using Messenger

      @arubislander
      Sorry for my delayed reply- got distracted by another issue.

      No, the total number of messages was not very high. I'm pretty good at clearing things for most of my contacts usually. At the time of latest crash, it was probably around 100 in my history for that particular contact.

      Per another thread, i have a new sim card now (related to missed calls, messages and mixed up messages), but i'm curious if that will help with this issue as well.

      -Fizz

      posted in Support
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      Fizz
    • RE: Mixed up messages, or messages not received... whose fault is it?

      @AppLee said in Mixed up messages, or messages not received... whose fault is it?:

      Right now, the only workaround we've got is to use SIP.

      I will investigate this. What's the recommended way for using SIP on UT?

      -Fizz

      posted in Support
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      Fizz