Struggling with Telegram.

A Former User · 21 Apr 2018, 19:09

Well well well, @advocatux! You get the Saturday evening prize for finding folders!!

That got me through to the sign in page, and I got a code, but it then didn't do the last bit.

advocatux · 21 Apr 2018, 19:19

@3arn0wl oh so close... Did you delete that folder and the other two in .cache and .config and followed "my instructions" again?

flohack · 21 Apr 2018, 19:51

There are rare cases where Telegram does not find all datacenters. Can you please install logviewer App and make a log upload right after it hangs, and send the pastebin link? thx.

BR

A Former User · 21 Apr 2018, 21:11

@flohack I don't know whether I've done this correctly - it's a bit new to me:

http://paste.ubuntu.com/p/2tg5TFtXgN/

A Former User · 21 Apr 2018, 21:19

I did, @advocatux

flohack · 22 Apr 2018, 18:42

@3arn0wl Yes clearly it can be seen that it wont connect to all DCs - where do you live?

BR

A Former User · 22 Apr 2018, 21:16

I'm sorry to be causing so much trouble, @flohack.

I'm in Cambridge, UK.

advocatux · 23 Apr 2018, 08:27

@3arn0wl do you have the same problem connecting via data and via wifi? Do you use a VPN?

Have you tried to run Telegram while using different wifi networks?

A Former User · 23 Apr 2018, 13:23

Hey @advocatux - thanks for getting back to me. I had no problem running Telegram before on the same setup... except that it would allow me to assign a username.

advocatux · 23 Apr 2018, 18:47

@3arn0wl I'm out of ideas then.

Well, a last one before you send the phone to an exorcist are you entering the phone number in the international format (+(country code)(city or carrier code)(your number))?

A Former User · 23 Apr 2018, 19:10

I am, @advocatux - and it's a number that I registered with Telegram just before I deleted the account, because I'd recently changed my sim.

I'm slightly worried that I might have deleted a telegram folder that I shouldn't have, on the assumption that the OS wouldn't have come with any Telegram folders... I can't remember whether it was in .config or .cache, but it was something like "Telegram World"... If I need that folder, how can I get it back?

advocatux · 23 Apr 2018, 22:15

@3arn0wl did you change the sim and kept the phone number? or you changed the phone number as well? If you changed it, which phone number are you using for registration? The old one or the new one?

Don't worry about the folders, I have deleted them several times without any problem. A fresh Telegram install should create all the things it needs.

Shwewl_1 · 24 Apr 2018, 05:57

Hi,

Trying to useTelegram client in Russia

installed
entered phone number - frozen at applying phone number
killed application and started again - frozen with white screen
found this thread and applied your advices, though in wrong order maybe
restarted phone
removed three folders (.cache/ ... and ./config/ ... com.ubuntu.telegram)
removed application
removed filders again
restarted phone
reinstalled application
restarted phone
started application
and again the same behaviour:
entered phone number - frozen at applying phone number
killed application and started again - frozen with white screen

I know this story about blocking Telegram in Russia. Actually I see it in the news all the week.

Any chance to start it ?
Is the client updated as all mainstream clients?

Cheers,

advocatux · 24 Apr 2018, 08:47

@shwewl_1 said in Struggling with Telegram.:

Is the client updated as all mainstream clients?

I don't think it has something to do with your problem but just for your information, telegram app development in UT is way far from upstream.

Lakotaubp · 24 Apr 2018, 11:32

@3arn0wl I apologize for butting in on this, but have you tried swopping back to the stable channel and trying from there. I can vaguely remember having an issue with Telegram hanging at set up a long time back and that sorted it. I have no idea why or how. Also is the problem with the other web apps for Telegram in the app store or just the telegram for ubuntu phone one.
Sorry if you've already tried this but you never know : )

A Former User · 24 Apr 2018, 12:11

All suggestions are gratefully received, @lakota! I'll give it a go. Thank you.

hummlbach · 24 Apr 2018, 13:02

I once had the problem hanging after entering the phone number. I cant remember anymore what it was what I did wrong... But I think in my case it was (similar to what @advocatux already mentioned) the leading 0 in the phone number that I accidentally entered... Or something like that...

A Former User · 24 Apr 2018, 13:55

Meh! I got as far as entering the code they sent, again... It just hangs then.

Let's face it... Telegram just doesn't like me!

I hope Ivan can get the uMatriks link up and running again soon.

advocatux · 24 Apr 2018, 14:38

@3arn0wl another idea! lol

Try to log in on Telegram's website first.

A Former User · 24 Apr 2018, 15:10

Hey @advocatux - you've been very supportive.

I went to the website, and it said that I needed an account which, in all fairness I do, since I deactivated the last one.