@arnd Sorry, I forgot to mention, I installed it from a Windows 10 machine (all updated) and plugged into a USB 3.0 port. I tend to avoid USB 3 to do things like this and avoid using pc case front USB ports (USB 3), in this case it worked using rear a USB 3 port (a lot of newer motherboards seem to be USB 3 only). I have used my trusty Ubuntu machine for certain phones, and some phones work fine on windows, but the same model of phone won't.