Update:
I set-up a postal forwarding service so I have an address in the EU. Responded to the email that was sent out after my chat where I was informed that it would not be possible to assist me in any capacity without an address in the EU.
Mind you I am paying for this and not trying to scam a warranty policy.
The do not respond, I wait a few days and send a follow up email in the same email thread, no response again, I follow up again in a few more days....
Today I receive a response, do you think they opened a repair ticket or did anything at all to assist with facilitating this process? Nope, they responded with the following.
"We apologize for our delay in responding to your message.
With this message we want to assure you that your request has been received, and we are doing our best to get back to you as soon as possible.
To prevent further delay, we would like to ask you to not create multiple requests. If your request is urgent, then please reach out to our support team via Live Chat.
We also have an Online troubleshooting tool and useful Support articles to help guide you at home.
We appreciate your patience and value your continued support.
Your Fairphone Support Team"